by AllThingsECC.com | Apr 18, 2022 | Comm Center News
It takes a calm person to work in a 911 dispatch center.
The people who call for help are often distressed and can become demanding and abusive when they think the dispatcher is asking too many questions and not sending help quickly enough.
But dispatchers like Jennifer Tharp must stay calm, collect information the first responders need to help the caller, and give concise instructions on how to perform cardiopulmonary resuscitation or other lifesaving techniques, even when someone is hysterical or berating them…
by AllThingsECC.com | Apr 18, 2022 | Comm Center News
TAZEWELL, Va. (AP) — A 911 dispatcher who remembers the days when she had to use paper maps because there were no computers and ask for phone numbers because there was no caller ID was recognized along with her peers on April 13 when the Tazewell County 911 celebrated its 25th year of operations.
The Tazewell County 911 Center started operations on April 23, 1997. To celebrate the approaching anniversary, current dispatchers and their retired colleagues were treated to a luncheon at the adjoining Tazewell County Sheriff’s Office…
by AllThingsECC.com | Apr 18, 2022 | Comm Center News
BATON ROUGE, La. (WAFB) – The Tangipahoa Sheriff’s Office is mourning the loss of a 911 dispatcher who was killed in an early morning crash.
Grace Chandler, 45, was killed in an accident in the early morning hours of Saturday, April 16.
Chandler was traveling on the 16 Freeway in Los Angeles when his vehicle was struck head-on by another vehicle…
by AllThingsECC.com | Apr 18, 2022 | Comm Center News
BOSTON (WHDH) – As firefighters desperately worked to find a homeless man trapped between the walls at Back Bay Station last weekend, a 911 dispatcher was on the phone helping to make the incredible save.
Moneeka Colston was the one who answered his call for help and spent 90 minutes talking to the man, asking him questions, trying to figure out where he was trapped. She could not hang up because there was no service where the man was trapped and if the call ended, first responders would have no way of contacting him again…
by AllThingsECC.com | Apr 18, 2022 | Comm Center News
MATTAPOISETT — Massachusetts State 911 recently visited the Mattapoisett Police Department to present the department with a certificate of appreciation during National Public Safety Telecommunicator Week.
The week, which is observed April 10-16, honors 911 dispatchers across the nation for what has been described by the The Association of Public-Safety Communications Officials as a difficult and often stressful job…
