New agreement includes regular upgrades to Monroe’s public safety radio system (CT)

MONROE, CT — A $1.65 million upgrade to the town’s public safety radio communications system last year was paid for through a bonding authorization in 2020. Now, First Selectman Ken Kellogg says a new service agreement will ensure “like new” status every two years without the need for expensive bonding authorizations.

On Monday night, the Town Council unanimously approved a new warranty/service agreement with Motorola Solutions Inc. The five-year-plan carries an annual cost of $124,236 in year one, before rising to $135,886 by year five…

Helotes 911 call center at risk of closing due to operating cost increase (TX)

Helotes 911 call center at risk of closing due to operating cost increase (TX)

HELOTES, Texas — The 911 call center in Helotes is facing an emergency of its own.

The 911 Dispatch Center is at risk of closing if they don’t get necessary equipment upgrades due by July.

City leadership is trying to find a solution before the summer.

In old town Helotes—Velinda Gauna and her husband own the Old Helotes Inn

“It was the first dance hall and third oldest building in Helotes,” Gauna said…

Broward mayor honors two 911 dispatchers for their service (FL)

(WSVN) – On Tuesday afternoon, Broward County Mayor Michael Udine honored two 911 dispatchers for his or her service. “It’s a rewarding job, I’ve been doing it for 35 years, and I don’t remorse a day I joined,” mentioned Cheri Fodera.

Fodera was on obligation Feb. 2, 2021 when two FBI brokers had been killed whereas serving a warrant. She dispatched all out there items to answer the tragic scene.

“I used to be on the dispatcher radio that morning, and a name got here in from an officer saying that somebody was hit,” mentioned Fodera…

FL County’s 9-1-1 Operations in Crisis

It was supposed to be a day full of hope for what the New Year would bring, but it began with a cry for help so guttural it carried throughout the Deerfield Beach house. Keishawn Johnson Jr., not even 3 months old, was turning blue. His mother, full of terror, screamed: “My baby! My baby!”

Cory McNeil, one of many adults staying at the house that included a bed full of sleeping children, grabbed a phone and frantically pounded the numbers 9-1-1. The phone rang and rang and rang — and rang some more — as Darrol “Molly” Glasco continued to scream for someone to help her baby boy…

‘Public safety issue’: 40% of non-emergency calls in Vancouver going unanswered (Canada)

‘Public safety issue’: 40% of non-emergency calls in Vancouver going unanswered (Canada)

Four out of 10 times, when someone tries to call in a non-emergency to the Vancouver Police Department, they are choosing to abandon their call.

It’s very likely not that they don’t wish to report the crime, tip or suspicious activity, but that they are having to wait up to hours to speak with an operator.

E-Comm, the third party service that answers 911 and non-emergency calls for police and fire departments in much of B.C., said in a statement wait times on non-emergency calls in the Lower Mainland are sometimes exceeding two hours…