Tops Employee Says 911 Hung Up On Her During Buffalo Mass Shooting (NY)

Tops Employee Says 911 Hung Up On Her During Buffalo Mass Shooting (NY)

A Tops assistant manager who called emergency services during the fatal Buffalo shooting says the 911 operator that answered had an attitude and ultimately hung up in her face.

On Saturday (May 14), Payton Gendron, the suspected shooter, killed 10 Black New Yorkers in a “racially-motivated hate crime” at Tops supermarket. The assistant manager, Latisha, says she dialed 911 after the gunman opened fire, but the dispatcher who picked up yelled at her and ended the call…

Marshall County Sheriff Honors Dispatchers Hite and Budd with Life Saving Award (IN)

Marshall County Sheriff Matthew Hassel presented Life Saving Awards to Dispatcher Morgan Hite and Dispatcher James Budd.

On March 25 of this year at approximately 9:09 a.m., Marshall County Central Dispatch received a call from a female at Gatewood Mobile Home Park advising that her pregnant daughter had gone into labor and her water had broken.

Dispatcher Budd answered the 911 call and began giving pre-arrival instructions. While on the phone, her daughter advised her mother that she needed to push…

FirstNet, NIST initiate public safety virtual experience center

First Responder Network Authority (FirstNet Authority) and National Institute of Standards and Technology (NIST) officials are espousing the launch of the Public Safety Immersive Test Center in Boulder, Colo.

Authorities indicated the effort would nurture the development and deployment of technologies critical to effective public safety response.

“When seconds count, situational awareness can be a matter of life or death for first responders,” FirstNet Authority Chief Network and Technology Officer Jeff Bratcher said. “We are proud to partner with NIST on this state-of-the-art facility and provide first responders with an immersive virtual experience to help them prepare for those critical moments…

Edwardsville Police prepare to absorb SIUE 911 calls (IL)

Last week, during public safety and administrative and community service (ACS) committee meetings in Edwardsville, aldermen approved on first reading an amendment to an article that calls for increased staffing within the police department’s telecommunications center.

Edwardsville Police told aldermen they try to keep the dispatch center, located in the city’s public safety building, employed with at least two staff members at all times but sometimes, the logistics of that can be complex, so the goal is not always attainable…