New 911 tech means new ways to call for help, more accurate tracking for responders (VA)

CHARLOTTESVILLE, Va. (WVIR) – Picture this: someone lost on a trail, or a driver trapped after a crash.

A call goes out and in real time, a GPS locator drops a pin on the dispatcher’s screen.

“What this enhanced GPS does is it will really provide a precise location of where they are currently, not just the closest cell tower,” said Lily Gregg, Deputy Director of Information Technology at the Charlottesville-UVA-Albemarle Emergency Communications Center.

Cornelius 911 center completes major tech upgrade (NC)

Leaders say this is one of a handful of 911 centers in North Carolina to feature next-generation features.

CORNELIUS, N.C. — The Cornelius 911 Emergency Communications Center has completed a major technology upgrade that town leaders say places it among only a handful of 911 centers in North Carolina operating with advanced next-generation emergency communications infrastructure.

Brown County’s 911 dispatcher shortage is relentless. What will it take to fix it? (WI)

For years, Brown County has struggled to hire people to answer 911 calls and coordinate responses to emergencies. Its emergency dispatch center was among many that grappled with worsened staffing shortages after the COVID-19 pandemic. 

But as the crisis eases nationwide, major shortages still beset Brown County’s 911 center. Despite past pay raises and other efforts, the county is missing more than one in three of its needed dispatchers. Industry experts say boosting pay isn’t enough to attract dispatchers nowadays. Departments must also boost morale, get creative with hiring and training and address the mental health toll the job takes.