Cyberattack Hits Emergency Communications Center in Pepperell, MA | Firehouse

PEPPERELL — Officials in member towns of the Patriot Regional Emergency Communications Center are reporting a cyberattack that appears to have disrupted the phone communications of the regional dispatch center and the public safety departments of multiple towns.

Officials in the towns of Pepperell, Dunstable, Townsend and Ashby released separate statements Wednesday saying the non-emergency and business phone lines for their various police, fire and EMS departments, as well as PRECC itself, were down as a result of a cyberattack discovered Tuesday morning. The towns indicated the local 911 system is still operational, and “at this time there is no evidence that private user information has been shared.” PRECC operates out of the Pepperell Police Department.

Frost & Sullivan: AT&T earns the 2026 US Next Generation 9-1-1 Market Leadership …

As the market leader in NG911, AT&T has upgraded 1,750 emergency call centers nationwide, enhancing safety for more than 88 million people

SAN ANTONIO, March 31, 2026 /PRNewswire/ — Frost & Sullivan is pleased to announce that AT&T has been named the 2026 market leader in the Next Generation 9-1-1 (NG911) for the eighth consecutive year. AT&T’s Emergency Services IP Network (AT&T ESInet™) leads the market in advancing industry transformation that enhances public safety by supporting a more diverse set of IP-based communications during emergencies. This recognition highlights AT&T’s consistent leadership in delivering reliable, standards-based NG911 solutions while strengthening public safety communications across the United States.

How FirstNet Enhances Interoperability for Emergency Communications

Effective emergency response relies on the ability of different agencies to communicate seamlessly with each other. In the past, this was a real problem due to public safety agencies using a variety of proprietary land mobile radios (LMRs) that couldn’t talk to each other.

Michael Barnbeck, Deputy Executive Director of the Public Safety Broadband Technology Association (PSBTA) remembers this all too well. When he started his previous 25-year career with the Las Vegas Metropolitan Police Department, communicating with other agencies was extremely difficult.