by AllThingsECC.com | Jul 16, 2020 | Comm Center News
BAR HARBOR, Maine (WABI) – FirstNet is a national broadband network with exclusive priority for public safety workers and first responders.
There are more than 450 cell sites that support FirstNet in Maine alone. Back in March, FirstNet deployed a mobile satellite cell tower to Bar Harbor, and boosters to MDI Hospital, to maintain emergency communications for all first responders during the expected influx of COVID-19 patients. The hospital says it now has incredible cell service in its emergency room and other vital areas of the hospital…
by AllThingsECC.com | Jul 16, 2020 | Comm Center News
Lyon County commissioners approved the purchase of technology updates for the Lyon County Emergency Communications Center during a brief action session Thursday morning.
Dubbed ProQA, the new call-taking software — which will cost the county $154,961.48 in total with combined installation, maintenance and licensing fees — will go a long way toward organizing dispatchers and promoting better communication between agencies in the event of an emergency according to LCECC Director Roxanne Vangundy…
by AllThingsECC.com | Jul 16, 2020 | Articles, Opinions
Kathy Muhlhan
Emotional labor in emergency dispatch is the work you do to express or suppress your own emotions to produce the required emotions and responses in your caller. When I am feeling exhausted at 4 a.m. I put aside my personal feelings to meet the needs of my caller. A panicked caller requires me to adjust my conversational style and speak to them firmly. An urgent tone is required to get help organized quickly. The work of calltaking is emotional. Understanding this is crucial to learning how to care for ourselves as calltakers, and for leaders and organizations to support their staff…
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by AllThingsECC.com | Jul 16, 2020 | Comm Center News
Long Beach is launching a new pilot program on Monday, Feb. 11, that will designate a homeless services dispatcher to the city’s 911 call center. Any non-emergency call that comes through the center relating to someone who is homeless will be redirected to the homeless services dispatcher, who can provide information, guidance and referrals based on the situation…
by AllThingsECC.com | Jul 16, 2020 | Jobs
The City of Pomona seeks motivated applicants who are interested in serving the public by becoming a Police Dispatcher for the Pomona Police Department. The Police Dispatcher I is an entry level position with a 12 month training period where the hire will work various work shifts and receive extensive training in the methods and procedures for police radio dispatching…
