911 dispatchers experience some of the same trauma as first responders, but many of them don’t have the same access to trauma resources or training.
Margie Gemende and Kristine Harnes know what it’s like to talk to strangers through life and death situations – both were 911 dispatchers and they say the work takes an emotional toll. READ MORE
The new director of the York County 911 Center said Friday it will be a priority for him to address staffing and retention issues at the embattled emergency communications center.
“The biggest challenge that you’re going to find, regardless of location, is staffing,” said Director Matthew Hobson, who just wrapped up his first week on the job in York County. READ MORE
New system will give first responders a better understanding of unfolding emergencies, writes Vaughan fire Chief Deryn Rizzi READ MORE
Montgomery County addressing 3 calls, including one that took more than 10-minutes READ MORE
Johnson County Emergency Management & Communications joins the Mid-America Regional Council and GeoComm in congratulating the winners of the NG911 Institute’s Citizen in Action award. READ MORE
