As it pushes ahead to NG911 (Next Generation 911) service, the State of Tennessee is building redundancy into this system by choosing FirstNet to provide wireless backup connections to its primary 9-1-1 PSAPs (Public Safety Answering Points). In doing so, Tennessee is ensuring that its citizens can get the NG911 assistance they need when they need it — even if the landlines going into their 115 PSAPs go down for any reason.
Repairs are expected to take months after an electrical malfunction damaged multiple pieces of electrical equipment inside the James City County Emergency Communications Center.
Due to a Luzerne County 911 staffing shortage crisis, the department’s managers and supervisors are now assisting with emergency call-taking and dispatch, officials said.
The N.C. General Assembly took an important step last month to clarify the essential role of 911 telecommunicators as part of the public safety network. With support from the North Carolina 911 Board, the House and Senate read statements that 911 telecommunicators should be recognized as first responders and shown appreciation for the dedication and service they render to their communities and the state.
The primary goal of this lab is to provide operators, manufacturers, and vendors with a physical and virtual test facility that offers standards, guidelines, and metrics.
