The St. Louis County Police Department has tapped artificial intelligence technology to reduce 911 wait times for county residents.
“We are trying to provide prompt, efficient and accurate service to first responders in the community,” said Brian Battles, the administrative specialist for the department’s Bureau of Communications.
By Jessica Rosenworcel | Chairwoman
I’ve visited dozens of 911 call centers across the country over the years, and each time I am impressed with the dedication, skill, and professionalism of public safety telecommunicators, many of whom manage their community’s 911 calls amid disasters that also affect their own families.
It’s National Public Safety Telecommunicators Week, when we honor the hard-working professionals who answer our 911 calls and dispatch police, firefighters, and paramedics to assist us during emergencies.
Fire, police and EMS agencies, as well as local governments, share their appreciation for emergency dispatchers during the 2023 recognition week
Despite their federal classification as “office and administrative support occupations,” emergency dispatchers are the first line of defense during what could be the worst moment in a person’s life.
9-1-1 serves at the nexus of public safety communications—which is why the 9-1-1 community has always been important to our work at the FirstNet Authority.
A prominent leader in the 9-1-1 community—Renee Gordon, Director of the Emergency Communications Center (ECC) in the City of Alexandria, Virginia—recently joined the FirstNet Authority Board. Renee has led some particularly innovative efforts in remote 9-1-1 operations and in regionalizing ECCs. We asked Renee about the current and future state of 9-1-1, the role of FirstNet in the ECC, and her priorities while serving on the FirstNet Authority Board.
A scandal is unfolding at the Bexar County Sheriffs Office involving sexually explicit text messages which could involve as many as seven law enforcement officers and a married dispatcher. The dispatcher, a sergeant and one deputy are already facing proposed termination.
