Fire Technology: Leveling Up 9-1-1 Dispatch

by | Jun 8, 2025 | Comm Center News

Jason Moore learned how technological innovation at a South Carolina 9-1-1 dispatch center eases the burden on call-takers, accelerates response to citizens in need and improves fire department effectiveness.

Public safety answering points (PSAPs), which more commonly are known as 9-1-1 dispatch centers, often are the first contact for someone who is in need. Occasionally, the hard-working PSAP call-takers are overlooked, but their professionalism, efficiency and dedication can set the tone for the entire emergency. Therefore, they are a crucial component to the fire and emergency service response model.

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‘Left or right’: Man allegedly asked 911 operator to choose how he should stab his father (OK)

by | Jun 3, 2025 | Comm Center News

DEL CITY, Okla. (WKRC) – A man allegedly called 911 and forced the dispatcher to choose where he would next stab his father, telling her, “Say left or right, and this will be on you.”

According to a report from local outlet KWTV, a 911 dispatcher received a call at around 6 p.m. on May 26 from 41-year-old Erick Lee Nimsey with a bizarre and terrifying proposition.

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California’s extended pause on next-generation 911 project raises concerns

by | May 21, 2025 | Comm Center News

California’s next-generation 911 project has been paused for months, but at least one former official says everything is fine.

alifornia’s yearslong next-generation 911 rollout has been marked by safety concerns and delays, with some dispatch centers experiencing outages, misrouted calls and busy signals. The California Governor’s Office of Emergency Services has since last November been re-evaluating the project by focusing on improving technology and processes, and is planning to open new contracts by the end of the year.

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