Parkland College’s Support for Workforce Training (SWFT) program is set to launch a new Telecommunicator 9-1-1 training this summer, offering local residents a pathway into high-demand emergency dispatcher careers. The two-week training, which begins June 2, will be held through Parkland’s Office of Workforce Development and is open to community members across the college’s District 505 service area.
The 911 dispatcher who took the call from the suspected firebomber of the Governor’s Residence within an hour of the attack should have escalated the call, but didn’t, Dauphin County officials admitted.
Chief Clerk Eric Hagarty said the county learned the 911 dispatcher “did not appropriately escalate the call in accordance with County policy,” though county officials declined to provide the policy in question.
New Mexico’s highest court on Monday clarified a question posed by a federal court about which law to consider when weighing an emergency dispatcher’s legal immunity from allegations of a mishandled 911 call.
In a unanimous decision published on Monday, the New Mexico Supreme Court found that the Enhanced 911 Act, “has no bearing on the 911 dispatchers’ immunity from liability for the allegedly mishandled 911 emergency medical calls.”
Children of Boone County’s public safety employees will soon have a new space to stay while their parents are in the line of duty.
The Boone County Public Safety Childcare Center will provide affordable, extended child care access to law enforcement and joint communications employees within Boone County government. Construction will begin in the summer of 2025 and is expected to be completed by the fall.
By Jennifer McIntyre, 9-1-1/Emergency Communications Subject Matter Expert, First Responder Network Authority
When a person calls 9-1-1 to report an emergency, they rely on Public Safety Answering Points (PSAPs) to answer the call every time, without fail. They expect that the call will reach someone who can quickly and efficiently send help to the right place. Lives depend on emergency telecommunicators being there, ready to take the call.
