by AllThingsECC.com | Jun 6, 2026 | Comm Center News
When a 9-1-1 call is made, emergency telecommunicators serve as the first line of response. Not only do they inform other public safety entities of where and what to respond to, they also often provide emergency medical dispatching and pre-arrival instructions, triage, and advice over the phone, guiding the caller through what could be the most challenging moment of their lives. They are the first first responders.
This is why training and staffing are so important for telecommunicators and emergency communication centers (ECCs). Every incident deserves the most effective and efficient response possible.
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by AllThingsECC.com | Jun 6, 2026 | Comm Center News
Kentucky is transitioning to what’s known as Next Generation 911.
Current 911 systems enable the public to share voice, caller ID, and limited location information. But even with that data, emergency officials say there are limitations. The goal of the new system is to improve speed and accuracy of emergency response.
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by AllThingsECC.com | Jun 5, 2026 | Comm Center News
It has been said, San Bernardino County Supervisor Dawn Rowe told a crowd, that the county is “the Disneyland of disasters.”
“If it can happen, it happens in San Bernardino County,” she said, referencing any number of fires, floods, mudslides, shootings and even a blizzard.
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by AllThingsECC.com | May 22, 2026 | Comm Center News
After more than a year of fighting for public records from the California Office of Emergency Services, newly released internal communications shed new light on issues with the project’s architect.
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by AllThingsECC.com | May 5, 2026 | Comm Center News
Deploying IP-based NG911 throughout the U.S. is expected to cost $5.8 billion to $9.27 billion—less than an estimate made almost a decade ago.
Deploying IP-based next-generation 911 (NG911) throughout the U.S. is expected to cost $5.8 billion to $9.27 billion—at least 30% less than was estimated almost a decade ago, counting inflation—according to an NG911 cost study released last week by the National Telecommunications and Information Administration (NTIA).
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