FCC approves rules to improve NG911 reliability

Rules expected to enhance reliability of networks supporting NG911, as well as seeking comments on proposed testing of interstate interoperability.

In the wake of multi-state 911 service outages, FCC commissioners recently voted unanimously to approve rules that are designed to enhance the reliability of networks supporting IP-based next-generation 911 (NG911) technology, as well as seeking comments on proposals to mandate interstate interoperability.

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911 and Behavioral Health: Building Coordinated Call Handling Systems

Local government sits at the operational center of emergency and crisis response systems. Counties in 48 states and the District of Columbia operate, fund and manage thousands of the nation’s public safety answering points (PSAPs), or 911 call centers. PSAPs handle more than 240 million 911 calls annually, including an estimated 24 million behavioral health-related calls.

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