“Every 911 call represents someone who needs help, and our job is to deliver calm, professional and life-saving assistance,” said Jeff Williford, director of emergency communications. “IAED accreditation reflects the dedication of our telecommunicators and our continued focus on quality, accountability and public safety. I’m extremely proud of our team and the service they provide our community every day.”

“We’re going to do CPR, OK?” asked dispatcher Sophia Zervos. “Are you with your child right now?”

These data sources can come from 911 calls, Internet of Things technology, and other software systems used by first responders.

“All of that connects to the CAD. And with the legacy CAD system we had that wasn’t necessarily [the case],” Saur said. “There was some legacy connections. But as technology changes rapidly, they’re looking for interfaces that a cloud connection can easily do.”

A central component of the game-day strategy is the FirstNet Response Operations Group™ (ROG), a team of former first responders embedded directly with public safety command to support operational decision-making and critical communications. ROG personnel are on site at the stadium and positioned within Emergency Operations Centers in Santa Clara and San Francisco, enabling rapid coordination, scenario planning, and real-time response.

If something should happen to the community’s primary Emergency Communications Center, a backup facility at the new Fire Station 5 will provide a second fully functioning call center.

SIOUX FALLS, S.D. (Dakota News Now) – South Dakota Attorney General Marty Jackley is extending his well-wishes to 23 students graduating from the South Dakota Basic Telecommunicator Certification Course. “We can never take telecommunicators for granted,” said Attorney General Jackley. “They are the first voice people hear when they call for assistance.”

Centre County has secured $1 million in federal funds to begin modernizing the emergency radios that connect first responders in the field with the county’s 911 dispatch system.

The county says the broader replacement effort will cost about $4.5 million and is appealing to its municipalities and state legislators to help close the remaining $3.5 million gap.

“When seconds count, communication saves lives,” said Congressman Josh Gottheimer (NJ-5), the Co-Chair for the Law Enforcement Caucus and member of the Congressional Fire Services Caucus. “By clawing back more than $1 million of Bergenfield families’ own federal tax dollars, we’re making sure our first responders have reliable, modern communications equipment to protect our community — while also delivering real tax relief for our community.”

MURPHYSBORO, Ill. (WSIL) — Jackson County has partnered with CivicPlus® to implement a new mass notification software designed to improve how the county communicates urgent and routine information to residents.The CivicPlus Mass Notification System will allow Jackson County officials to distribute emergency alerts, warnings, instructions, and general communications through multiple channels, including email, text messages, and voicemail. The system is intended to provide residents with timely, actionable information during emergencies, delivered through their preferred method of communication.

Lawmakers in Congress have taken their first tentative steps towards reauthorizing authority for the nation’s dedicated public safety communications network ahead of its sunset in 2027.Advocates had already started gathering momentum towards reauthorizing the First Responder Network Authority, the dedicated communications network known as FirstNet. The effort has already received support from public safety officials via a joint letter and prior congressional testimony, while the National Association of State Chief Information Officers included it as a federal advocacy priority for 2026 .And elected officials are now taking a look themselves ahead of the February 2027 reauthorization deadline, initially with a Senate subcommittee hearing held this week. A House subcommittee hearing is slated to follow next week to discuss a just-introduced discussion draft of reauthorization legislation.

he Upshur County Emergency Communications Center worked with ‘K9s For Warriors’ to recruit a station dog. Chelsea, a two-year-old German Shepard Mix, will be a therapy dog for Telecommunicators and First Responders, said officials. K9s For Warriors is the nation’s...

Washington — A bipartisan bill that would mandate a federal compliance report on an existing law that requires new multiline phone systems to allow direct 911 calls is advancing in the House. The House Energy and Commerce Committee’s Communications and Technology...

If you dial 9-1-1, you expect someone to answer—no matter what. That’s a promise public safety teams make to every community, and it’s a promise that technology must keep too. But as we upgrade our nation’s communication networks from legacy infrastructure to modern...

A nearly $5 million project to expand the Perquimans-Gates 911 Communications Center has begun. “The 911 Center floor space will be moving from approximately 500 square feet to approximately 2,000 square feet,” said Jonathan Nixon, director of Perquimans County...

LakeComm officials say a “hardware malfunction” is to blame for an hour-long 911 phone outage Thursday afternoon at Lake County’s newest and largest dispatch center that also likely caused Waukegan’s 911 Center to have an outage. The Lake Consolidated Emergency...