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Between documenting resources that are available, logging important timestamps, fielding phone calls from utility companies, giving information to responding units and talking to victims, dispatching emergency services amid a rapidly evolving event can be a difficult assignment—and that’s not to mention the stress of trying to help someone in the middle of what might be the worst day they’ve ever experienced.
It wasn’t that long ago when dispatchers did their work in emergency communication centers (ECCs) using analog phones, taking notes on paper documents. These days, incidents can be tracked with GIS technology, messages can be sent via text, video footage can streamed in from automated drones and, as of this week, all of it can be seen on a single screen…
