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Much has been written about the guardians who serve us daily:
the police, fire fighters, and EMS personnel. Their positive contributions to
our wellbeing are often profound … and visible. Yet there is another class of
sentinels whose contributions are just as profound. They are the men and women
populating 911 centers across the country, serving the public in a crucial
capacity who are heard, but almost never seen—the invisible guardians…

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