MANCHESTER, Iowa — Jessica Kelly recently was named Iowa’s Telecommunicator of the Year for going above and beyond her duties as a head dispatcher for the Manchester Police Department in helping a mother find her abducted daughter. Kelly’s search for the abductor and...

On an early Tuesday morning in March, over a dozen 911 dispatchers from across San Diego County are checking into the Sheriff’s Department for a special training on hate crimes. The goal is to teach dispatchers to gather key evidence that prosecutors can then use to...

The Mohave County Sheriff’s Office could join law enforcement agencies throughout the state this year in updating a decades-old emergency dispatch system to better serve Arizona residents. Mohave County Sheriff Doug Schuster this month has requested that the county’s...

911 calls coming into Watauga County and the Town of Boone will now be handled in one center instead of two. As of Sunday, May 1, 2022, the 911 center at 184 Hodges Gap Road, which had been the center for county dispatches (fire, law enforcement, EMS, etc) will become...

TEXARKANA, Ark. -- A recent ruling by the Arkansas 911 Board to streamline 911 dispatch centers is leaving Miller County with just seven weeks to make the call on its emergency answering service. The state board agreed April 19 to give the county until June 20 to...

Luzerne County 911 Executive Director Fred Rosencrans brought a team to last week’s county council meeting ready to answer any questions about the emergency radio communication system upgrade project expected to go live this summer. “I’ve been transparent from the...

This includes the Public Safety Answering Point, or 9-1-1 dispatch office, as well as all of the radio systems and equipment operated by emergency responders. This area is supervised by the 9-1-1 Director, who is appointed by the County Mayor. The current radio system...

Emergency crews were delayed responding to a large apartment fire last month in Far Northeast Dallas because of a high call volume and the 911 dispatcher mislabeling the call, according to a city memo. Why it matters: Dallas has struggled to fix its 911 call center...

The Dearborn Heights city council approved awarding the dispatch center design bid to Partners in Architecture PLC of Mount Pleasant on April 26, as recommended by City Engineer Ali Dib. With the city council previously declining to join the Dearborn Consolidated...

Mahalo for supporting Honolulu Star-Advertiser. Enjoy this free story! More than two months after the city removed first responder radio traffic from public radio waves, the city administration is still deciding whether to restore access to communications that...

In a move that the union representing 911 dispatchers called “disastrous” for public safety, Allegheny County is set to consolidate emergency communications for nearly a dozen Mon Valley police departments onto one radio channel.  “The safety of all first...

NICEVILLE — The Okaloosa County Emergency Operations Center has taken on a new name in honor of the former sheriff who’s tenure contributed to the advancement of public safety in the county and throughout the state. Larry Gilbert was elected sheriff of Okaloosa County...

DURHAM, N.C. (WNCN) – 911 call pick-up times at the Durham Emergency Communications Center have improved in the last eight months despite half of the center’s 911 operator positions remaining vacant. CBS 17 broke the story more than a year ago about a shortage of 911...

Lumen Technologies will help the state of New Jersey move to a next-generation 911 platform under a seven-year contract to improve the delivery of emergency calls for the state’s 8.9 million residents. The company said Thursday the Lumen NG911...

JACKSONVILLE, Fla. — Imagine an emergency call to help, but no one picks up on the other end. That was one family’s reality Thursday morning after a medical concern turned into a struggle to get through to dispatch. Brittany Franswick said her brother’s pregnant...

Whether it’s an accident, a crime, or some other emergency, Santa Clarita Valley residents can always count on there being a voice on the other end of the phone when they call 911. KHTS went behind the scenes with the 911 SCV Sheriff’s Station Dispatch Center to meet...

Telecom companies associated with the roll-out of next-generation 9-1-1 (NG9-1-1) services are asking the commission not to use money dedicated to other telecommunications services as a funding source, according to reporting from Cartt.ca. The Canadian...

BarCo residents’ calls would be dispatched through Cassville center Discussions are in the preliminary stage for the City of Monett to transfer emergency communications for its Barry County residents over to Barry County’s 911 Center in Cassville. Monett City...

After the storms Marshalltown and Marshall County have endured over the last few years, it’s more important than ever that the tornado sirens are fully functional and able to reach as many residents as possible. Over the last several months, Marshall County Emergency...

BOYLSTON – In addition to the town budget, several spending articles could lead to discussion on May 2, with the Annual Town Meeting starting at 7 p.m. in the Tahanto Regional High School auditorium. Although it is listed last on the warrant, the town budget is the...