UVALDE, Texas (KXAN) — New questions, and concerns, were raised Friday about a possible breakdown in communication between 911 and the officers on the ground during the Uvalde shooting on Tuesday that left 19 children and two teachers dead.

STEVE INSKEEP, HOST: It is taking longer to get through to 911 in Portland, Ore. The wait time increased after the city adopted new dispatch software. Here's Jonathan Levinson of Oregon Public Broadcasting. JONATHAN LEVINSON, BYLINE: On an unusually slow day at...

The Saratoga Police Department continues to grapple with staffing issues in dispatch. Town Council last week approved a request from Chief Kenneth Lehr to hire an applicant contingent on a background check. However, Mayor Creed James recommended that Chief Lehr...

Chester County announced the addition of six new 911 dispatchers to its ranks at Wednesday’s Board of Commissioners meeting as it seeks to address a massive staffing crisis impacting the county Department of Emergency Services. The department has been hemorrhaging...

East Lyme — While residents enjoyed the seasonably warm and sunny day Tuesday morning, town officials were busy receiving real-time data about Hurricane Thompson, a simulated Category 3 storm approaching the shoreline. Representatives of all East Lyme agencies...

DURHAM, N.C. (WNCN) – This week a 911 operator academy started at Durham Technical Community College to help fill the vacancies at the Durham Emergency Communications Center (DECC) and other agencies across the state. This comes after CBS 17 broke the story last...

VALLEJO, Calif. (KRON) — Vallejo Police Department’s nighttime 911 center might be closing down due to a shortage of staff. Vallejo police announced in a press release Wednesday, that department was fully staffed in early 2020, but has faced a significant loss in...

DIXON - The Lee County Board approved a resolution against the state diverting $5 million from the 911 system with concerns that it will create a burden on local governments. The state budget includes creating a fund for the 988 program, which launches in July through...

CALHOUN COUNTY, Mich. — A Massachusetts man admitted to threatening to kill a 911 dispatcher in Calhoun County, according to authorities. Jonathan Munafo called Calhoun County dispatch more than 140 times on Jan. 5, 2021, according to the United States Attorney's...

In a room hidden away from the public eye at an undisclosed location in Cuyahoga County sits a small team of analysts and operators, law enforcement and civilian, ready at a moment’s notice to respond to the next emergency, be that a brutal home invasion, a school...

PAINT TWP., Pa. (EYT) – “We’re ecstatic,” said Clarion County Director of Public Safety Jeff Smathers last Thursday as he surveyed the state-of-the-art 9-1-1 Center that will soon open at the Clarion County Complex in Shippenville, the site of the former...

COLUMBUS—Ohio Governor Mike DeWine announced today that the Ohio Department of Public Safety’s Traffic Safety Office (OTSO), Opportunities for Ohioans with Disabilities (OOD), and statewide law enforcement partners have developed a new communication card to help...

FORT WORTH, Texas — For first responders at MedStar, no day is ever the same, and not every day is high-intensity. But there’s one thing that remains the same day in and day out when they clock in for their 12-hour shifts — maybe they’ll help save or change a life...

MARLBORO, N.J.— A special meeting to gather public input about possibly transferring township emergency dispatch services to Monmouth County is set for 7 p.m., June 2, Mayor Jonathan Hornik confirmed. Hornik is not a supporter of the idea, adding that it is an...

“911, what’s your emergency?” That’s the phrase Christine “Chris” Midolo has spoken as a civilian dispatcher at the North Haven Police Department for the past three decades. While such words are just part of the job for Christine, they denote a haven of help and...

STILWELL, Okla. — A private ambulance dispatch company hasn’t made payroll, according to several former employees who claim they haven’t been paid in weeks. The company, Got to Go Medical Services (GTG), opened an office in December in Stilwell. Those former employees...

Worcester residents will soon be able to address any city-related issue 24 hours a day, seven days a week. The city is preparing to implement a 24/7 311 customer service hotline, which will be available by phone, text, WhatsApp and city of Worcester-branded smartphone...

Charleston County’s Consolidated 9-1-1 Center has been recognized by The International Academies of Emergency Dispatch (IAED) as an Accredited Center of Excellence (ACE) for emergency dispatching. IAED is the standard-setting organization for emergency dispatch...