A New York 911 dispatcher reportedly took a call about a man being fatally shot during a noise dispute, not knowing that it was her husband who had been killed. “The girl who was dispatching, she said, ‘Can you give the supervisor this job?’ ” Junita Reed-St. Clair,...

In outdoor hot spots including Wyoming, Colorado, Utah, and Canada, 911 centers report a rising number of false emergency reports from Apple devices. READ FULL ARTICLE

A beloved dispatcher for Westchester County's Emergency Communications Center has been hospitalized, prompting support from colleagues and friends from throughout the area.  READ FULL ARTICLE

The town will upgrade its aging police department emergency communications system thanks to a recently awarded $2.1 million federal grant. READ FULL ARTICLE

 When Iowa needed a backup communications network for its public safety answering points, or PSAPs, the state turned to FirstNet. Blake DeRouchey shared how Iowa uses FirstNet as a failover so 9-1-1 calls stay connected. DeRouchey is 9-1-1 program manager for the Iowa...

SACRAMENTO -- The first Sunday of 2023 started slow in a dispatch center that serves Sacramento County but quickly picked up as rain, flooding, and winds carried dozens of cars off roadways and trapped drivers in floodwaters along Dillard Road near Highway 99.

Have you ever called the police to report something, only to wait on hold and hang up out of frustration? In Merced County, chances are the person on the other end of the line probably feels the same way.

Fredericksburg Police say with a New Year comes a new 911 in Fredericksburg. Next-generation 911, or NG911, is an upgrade to the traditional 911 system, which only allows people to call for help using a phone. READ FULL ARTICLE

Those who help others sometimes need help themselves. As part of the Ohio First Responder Recruitment, Retention and Resilience Program, the department will be allocated $310,000 over a two-year period for annual wellness checkups for police officers and dispatchers,...

"We are absolutely diverting essential resources away from people who need it toward a feature on a phone." During a mid-December weekend the dispatchers at the Summit County 911 Center fielded 71 automated crash notifications from skiers’ iPhones and Apple watches at...

JANESVILLE, Wis. — One southern Wisconsin 911 center employee takes her work behind the scenes seriously. And the longtime civil servant just celebrated 30 years on the job. READ FULL ARTICLE

The passage of Senate Bill 3127 that officially went into law this week was a surprise. It specifically makes "emergency medical dispatchers" first responders. But he said that doesn't cover everyone.

Routt County officials are asking residents and visitors to be wary of automated emergency features on their smartphones and wearable electronic devices.

Local fire departments and emergency medical services are now using new, automatic dispatching software in the hopes of improving efficiency and response times.

KANSAS CITY, Mo. (KCTV) - Picture this: A loved one is experiencing a medical emergency. You pick up to phone, frantically call 911, and you’re put on hold.

Both the House and Senate have passed a $1.65 trillion omnibus spending bill that should assure that federal-government agencies will be funded through September, but the legislation does not include funding for IP-based next-generation 911 (NG911) deployments or...

New year, new 911 operators. The Broward Sheriff's Office's agreement with the county to run the area's 911 communication system expired this morning. The county say they will now make plans to transition from BSO to a different organization who will who receive...

NASHVILLE, Tenn. (WSMV) - Two years ago, on the day of the Christmas bombing, AT&T phone lines went down impacting all calls to Nashville’s 911 center.

HENRICO, Va. (WWBT) -A couple in Henrico got the chance to say thank you to a county 911 dispatcher for helping to save a man’s life after he was found by his wife going into cardiac arrest.