That’s why 9-1-1 call centers need to be dependable and prepared for circumstances that might interrupt their data connections. For the Tennessee Emergency Communications Board, that means ensuring the state’s 118 primary public safety answering points (PSAPs) or...

Dispatchers can also press a red button which will immediately lock all exterior doors on campus. ALLENDALE, Mich. — During a news conference Thursday morning, Michigan State Police campus law enforcement talked about how investigators immediately began reviewing...

Aurora is set to receive a $2.28 million federal grant for an upgrade of its 911 emergency dispatch center. City officials celebrated receipt of the money at this week’s City Council meeting on Tuesday night by recognizing public safety officials, and honoring U.S....

FLINT TOWNSHIP, Mich. (WJRT) - In the wake of the tragic shooting at Michigan State University, there has been an outpouring of support for 911 dispatcher Aimee Barajas. She's being applauded for her calm demeanor and her diligence to get officers on the scene.

  NJSACOP, through its New Jersey Law Enforcement Communications Accreditation Commission, is the legitimate authority and accreditation agency in the state of New Jersey. The Morris County Communications Center must comply with NJSACOP standards in order to...

ROCKINGHAM — Members of the Richmond County Board of Commissioners are throwing their collective support behind a bill to reclassify the role of telecommunicators. READ FULL ARTICLE

“By having the equipment side and the network-connectivity side, we bring together the entire package for our next-generation 911 customers. [AT&T is] he only place that you can go where the entire network—from security to equipment to devices to connectivity—can...

NEW ORLEANS — Earlier this week a woman posted to the social media app, Nextdoor. She says her husband was having a heart attack and after calling 911 multiple times and ambulance never arrived. She says she and her son drove her husband to the hospital.  

A bill adding criminal penalties for harassing 911 dispatchers or abusing the 911 system in Alaska is advancing closer to a vote in the state Senate after the Legislature failed to pass it last year.

Hospitals and clinics across the nation are buckling under the weight of a staffing shortage, exacerbated by the COVID-19 pandemic. Emergency services and ambulatory care providers are also struggling to answer an increasing amount of 911 calls. That was apparent when...

OGDEN — A new program that streams 911 calls to deputies in their patrol vehicles may have helped save two lives already in its first three weeks of operation, the Weber County Sheriff’s Office says.

The Maui County Council adopted a resolution Friday to urge the county administration to recognize emergency dispatchers as first responders.

Beginning Feb. 8, the Edmonds Police Department will launch a new program to update 911 callers and crime victims about their incidents. The process involves sending fully automated yet customized texts or emails with the latest information about the case. They will...

MANCHESTER — It’s been several months, but Manchester-by-the-Sea Police continue to transition to a new system of handling emergency calls.

Kathy Knudsen has returned to Concordia in a job she loves, and brought almost 24 years of experience with her. Knudsen, the new dispatch supervisor at the Concordia Police Department, began her career in Concordia in 1999. After five years she went to work with the...

A coalition of public-safety associations today reiterated its support for federal legislation that would provide the funding needed to pay for 911 centers to migrate from legacy technologies to an IP-based next-generation 911 (NG911) platform that is designed to...

If federal funding for technology infrastructure to support the transition from E911 to NG 911 isn't restored quickly, the underlying technology is on life support. READ FULL ARTICLE