The Sarasota County Public Safety Communications Center (PSCC) is one of few agencies across the nation implementing new technology to reduce response time

LIVINGSTON PARISH, LA. (BRPROUD) — The Livingston Parish Sheriff’s Office is the first in Louisiana to use a new dispatcher tool, Next Generation 911 technology. A digital, internet protocol (IP)-based system, known as Next Generation 911 is set to replace the analog...

  CHICOPEE — WestComm Regional Dispatch Executive Director Erin Hastings was awarded State 911 Leader of the Year. The award comes from the Massachusetts State 911 Department and Massachusetts Communications Supervisors Association.

HOUSTON, Texas (KTRK) -- Julio Ariciaga is among the first people Houstonians talk to when they call 911 for an emergency. For nearly two years, he's worked as a call taker at the Houston Emergency Center. He said during a typical busy shift, he answers more than 100...

On May 12, Gov. Andy Beshear and the Kentucky Department of Criminal Justice Training (DOCJT) announced that 24 dispatchers from across the state graduated from the Public Safety Dispatch Academy and are now ready to begin answering the call to provide assistance and...

Ashley Marlow has been honored for helping a 911 caller cope with an armed man on her front porch in Richmond. READ FULL ARTICLE

Oneida County will soon start a Nurse Navigator program, which will allow the county’s 911 center to transfer non-emergency calls directly to a nurse. 

 City of Davis may make big changes among dispatchers DAVIS — A big change could be coming to 911 calls in Davis. For the first time, dispatchers on those calls could be allowed to give medical advice to callers in distress.

At REMSA Health, we believe that when someone dials 9-1-1 for a medical emergency, their care starts with the call. Therefore, the medical dispatchers on the other end of the line are highly-trained and clinically-certified care providers. In our commitment to...

ALBANY COUNTY, N.Y. — Albany County Sheriff Craig D. Apple, Sr. announced the grand opening of the new Albany County E911 Center/Emergency Operations Center in Clarksville.

The first class passes the base 9-1-1 certification course with flying colors May 5, 2023 - Before they even graduate high school, fourteen Cobb students have completed the base course that could lead them to a career in 9-1-1.  This inaugural class was part of the...

Petersburg police received a call for help from a 26 foot aluminum boat that had tipped onto its side near the south end of Kuiu Island on April 30th. Two people were aboard, and both of them survived the sinking.

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Dallas officials on Monday said critical services have been restored following a widespread outage caused by last week’s ransomware attack. The Dallas Police Department and city’s websites are back online as of Sunday, Bill Zielinski, CIO for the City of Dallas, said...

CHICAGO (CBS) -- Thirty-one minutes – that is how long it appears to have taken for police to arrive on the tragic scene where Officer Areanah Preston was shot in Avalon Park, in an incident that ultimately took her life. But dispatchers had been alerted to a round of...

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Washington County leaders held a ribbon-cutting ceremony Monday, April 24 to mark the opening of a new county dispatch center.

The Indiana State Police (ISP)-Versailles Post on Wednesday arrested a dispatcher from the Decatur County Sheriff’s Office on two felony charges related to accessing an internal law enforcement system and releasing case-sensitive information to the public. READ FULL...

The dispatcher walked the caller through CPR and at one point asked if responders had arrived. The error became clear about eight minutes into the call when the caller, again asked about the location, said she didn’t know for sure, but it was the street leading to...

ATLANTA - It was all hands on deck Wednesday inside Atlanta’s 911 dispatch center. They received nearly two thousands calls during the active shooter incident.