Out of the 450 911 call centers across California, CHP Golden Gate Division had the longest averaging answering time in the state in 2023, according to California Office of Emergency Services’ data analyzed by the NBC Bay Area Investigative Unit. Located in Vallejo,...

CHARLOTTESVILLE, Va. (WVIR) - A new state grant program will help people working in public safety. The Charlottesville-UVA-Albemarle Emergency Communications Center plans to use this grant program to invest more into its dispatchers.

The victim’s phone sent his location to Apple, which then called the closest law enforcement agency - in this case, Crescenta Valley Sheriff’s station - with his satellite coordinates. “The location that we got from the iPhone activation was spot on,” Goldsworthy...

Tracey Porter and Lisa Buchanan, according to their supervisor, are exceptional employees who have been working for years to coordinate the best responses to emergency situations for citizens around Vicksburg and beyond. In the lower level of the Vicksburg Courthouse,...

“Like with 911, it is vital that any problems with 988 are shared fast with the right people, so we understand what went wrong, and we can make it right.” FCC commissioners today unanimously approved new rules that are designed to ensure that the 988 Suicide &...

Governor Kathy Hochul today announced the availability of $20 million to improve the State's emergency communications systems through the State Interoperable Communications Grant Targeted program, which reimburses eligible counties across the state for various...

Since 2010, the Owensboro-Daviess County 911 dispatch center has only been fully staffed and fully trained during one 4-month period, Director Paul Nave said Thursday. He said every time one person leaves, it takes about a year to get a fully trained replacement in...

LAS VEGAS, Nev. (FOX5) - Last month, Henderson police arrested a kidnapping suspect after a chase that started near Boulder City. The victim texted 911, stating she had just been kidnapped and feared for her life.

911 dispatchers are classified federally as “office and administrative support.” “I’m not sure of the last time somebody’s secretary listened to someone burn to death or shoot themselves or discover their kid’s body in their bedroom,” said Kati Fox. READ FULL...

Emergency dispatching is changing, and charging. Currently, those who call 911 still have to provide information in exactly where they are to get help. But in about two years they will know “what floor you’re on.”

Given the outrageous failure of St. Louis’ dysfunctional 911 system to provide even the most basic level of protection to city residents against crime, injury and other emergencies, it’s a […]

Objective: The purpose of this qualitative study was to determine the effects of occupational identity on the psychological needs of emergency telecommunicators on and off the job, as well as to learn their recommendations for improvements which would strengthen...

TAMPA, Fla. (WFLA) — Tampa Fire Rescue is back online after a faulty dispatch server jilted operation for two days. Fire Chief Barbara Tripp confirmed the computer-aided dispatch (CAD) experienced a server hardware failure. The agency had to revert to a manual...

A Hernando County Sheriff’s Office (HCSO) telecommunicator resigned after admitting to investigators that he faked a report that he was wounded when a pair of young men attempted to steal his vehicle at gunpoint. READ FULL ARTICLE

KANSAS CITY, Mo. — It turns out a simple change to Kansas City’s 911 emergency system that could alleviate long wait times and worker shortages may not be so easy after all. Members of the Public Safety Communications Users Meeting said they are not able to make a...

VIGO COUNTY, Ind. (WTHI) -Vigo County 911 has had trouble staying on line. Since last week, the phone lines have gone down several times. Its something local dispatchers are prepared for, despite the inconvenience. Issues with its provider has left dispatch unable to...

Seattle, Bell County Texas, and Crawford County, Pa., are the latest to implement TMA’s Automated Secure Alarm Protocol.

The Glenview Public Safety Dispatch Center is using a new artificial intelligence program to help train new and seasoned 911 dispatchers to handle almost every emergency scenario that the job may throw at them, officials said. “This is a game changer in the ‘911′...

With its ability to interact with human beings and provide them with answers, artificialintelligence (AI) has a real place in law enforcement (LE) communications — and it can’t comeinto service soon enough! READ FULL ARTICLE

(KRON) — Issues continue to plague the city of Oakland’s 911 system. After failing Thursday, the automated system failed for a second time Saturday and was down for hours. However, residents and the city’s police union say the issues have been going on a lot longer...