METAIRIE –  A woman was killed and another person injured when the woman’s car broke down on the Causeway and she pulled over to call 911 for help. WWL-TV reports that after the woman pulled over in the right lane and phoned 911, dispatchers heard a crash as...

All her life, Leah Boisvert knew she wanted to help people.   After graduating from Louisa County High School in 2017, Boisvert began the long process of becoming a law enforcement officer. She signed up for the two-year administration of justice degree at...

PRINCETON — When someone calls 911 in an emergency, the first responder to that call is an emergency public safety telecommunicator. However, those telecommunicators still don’t fall under the official classification of a “first responder.” That is a situation...

RALEIGH (WTVD) -- A City of Raleigh 911 dispatcher resigned after being arrested by federal agents and indicted in an investigation by the FBI and the U.S. Attorney's office in the Southern District of New York. According to a recent news release the FBI...

Committees of the Jefferson County Quorum Court on Tuesday will consider a nearly $27.5 million 2020 budget when they meet at 5:30 p.m. The proposed budget calls for $8.275 million in the 2020 County General Fund and another $19.160 million in miscellaneous funds....

[...]Fire department communication center makeover The Fire Department Communications Center is replacing its 1960s/’70s-era consoles with updated equipment. The old consoles have been removed and the main floor of the Communications Center has been cleared of all but...

CUSTER COUNTY—One of two interest payments on a county property was approved by the Custer County Board of Supervisors on Tuesday morning. A bond payment of the judicial center was approved in the amount of $30,351.25. Deputy Treasurer Lana Moran said two interest...

Cincinnati officials say they've shaved five weeks off the time it takes to hire call takers and dispatchers for the city's emergency communications center (ECC). But the process from someone applying to actually getting a job still takes 14 weeks.  It used to be...

After 10 years in the Navy as a fighter pilot - deployed in Japan and Washington state, Lt. Commander Rebecca Ping secured a Masters of Science degree in emergency management and began working for Needham in 2017 as its emergency management administrator. Then, in...

(TNS) — Emergency dispatch operators in Rock County, Wis., have a new tool that allows them to track 911 callers faster and more accurately than ever before. Help support reporting that brings important issues to light. By subscribing, you can help us continue to...

The Orleans Parish Communication District has agreed to negotiate a contract with a local architecture company to design an expansion of the Chief Warren E. McDaniels Sr. 911 Center.  The OPCD Board of Commissioners on Tuesday unanimously passed a resolution allowing...

Cincinnati officials say they've shaved five weeks off the time it takes to hire call takers and dispatchers for the city's emergency communications center (ECC). But the process from someone applying to actually getting a job still takes 14 weeks.  It used to be...

Every time Ramsey County dispatch telecommunicator Amber Guettler answers a 911 call, she expects to hear about a crisis, the voices high with emotion. From that difficult call, Guettler has to get as much information as possible. “It typically is...

Sheriff warns county is one dispatcher away from not being able to answer all calls. Teton County’s communications center has half the dispatchers it needs to adequately answer emergency calls and that means trouble. “We are one person away from not being able to...

COOK COUNTY, Minn. (KBJR) – A Cook County dispatcher can add something new to her resume: helping deliver a baby. According to the Cook County Sheriff’s Office and Public Safety Facebook page, the sheriff’s office received a call around 1:41 a.m. Tuesday of a woman in...

ROCHESTER, Minn. - Do you know when to call 911? It sounds simple, but it's not always an easy determination to make. "One of the biggest things that we get, especially now that winter is coming, is road condition questions, weather condition questions. And a lot of...

A Guernsey County woman is facing potential drug-related charges after numerous 911 hang-up calls from multiple locations in the Quaker City and Old Washington areas drew the attention of sheriff’s deputies Sunday night. The 31-year-old suspect was taken into custody...

Despite the potential for financial savings the Oconomowoc Common Council has once again decided to keep its local dispatch center. After a lengthy discussion Nov. 5 over whether to dissolve the Oconomowoc Dispatch Center and join Waukesha County Communications,...

Sometime before the middle of next year, the Jefferson County Sheriff’s Office expects to upgrade its 9-1-1 system. People who call 9-1-1 in emergencies may not notice much difference – but behind the scenes, the Office could provide faster, more efficient service....

The 9-1-1 system –life-critical to all citizens – has remained essentially the same over the last 50 years. Over the last decade, public safety and geographic information systems (GIS) professionals have heard about an overhaul to the 9-1-1 infrastructure. The...