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SALT LAKE CITY (ABC4 News) – If one is lucky enough, maybe they will never have to dial those three numbers etched in our brains, 9-1-1.

When we think of first responders, we often think of police and fire. One group we often overlook are emergency dispatchers. They are the ones who take the initial calls and get us the help we need.

“We hear lots of things. Some good but most of them are bad,” said Dispatcher…