Omaha, NE — They’re the voice that could be your lifeline on the worst day of your life. 911 dispatchers are calm. They’re quick thinking. And they’re stressed. Really stressed. The phone rings and right away someone is crying for help. Michelle Hatch can hear this...

Franklin County Emergency Services Telecommunicator Brady Strite is the county’s Employee of the Month for January. County commissioners announced Strite’s selection last week. Strite, a county employee since March 2019, was one of 10 nominees for January’s...

NG9-1-1 RFP Considerations Document Now Available
1 hour ago   (0 Comments)Posted by: Chris NussmanThe NENA Request for Proposal Considerations Information Document is intended for 9‑1‑1 authorities that have made the decision to issue an RFP for the purpose of procuring all or part of a Next Generation 9‑1‑1 system. This document recommends a structure and content to guide a project team that has been given the charter to develop an RFP. It anticipates that other work has been done and decisions have been made that support the development of the RFP. Implementation of this document will assist 9‑1‑1 authorities in developing an RFP to procure elements of an NG9‑1‑1 system, including PSAP Functional Elements, NG9‑1‑1 Core Services, GIS data and services, and Management Information System (MIS) data collection and reporting.

MOSES LAKE — “I can’t understand you when you yell into the phone, I need you to breathe,” a dispatcher at the Multi Agency Communications Center, also known as MACC Dispatch, says calmly into the receiver. A caller, breathless, has just dialed 911 to report a violent...

Reaching a new milestone in an ongoing effort to modernize the 911 call center serving Fort Stewart and Hunter Army Airfield, these military installations are the first nationwide that can provide emergency assistance through text messages. According to Benjamin...

Chief Deputy Eric Watson has been named the new deputy administrator of Public Safety for Charleston County, officials said. He will oversee Emergency Medical Services, the county’s 911 consolidated dispatch, Emergency Management and the Awendaw Fire Department once...

WINDHAM, Maine — Dispatchers at the Cumberland County 911 Center said 30 to 40 percent of its emergency calls are misdials. “I would say we have about five to ten a shift,” said dispatcher Maria Jensen. Even with those numbers, she and the rest of the dispatchers are...

KALAMAZOO, Mich. — People in nearly half the counties in Michigan were unable to make 9-1-1 calls early Friday morning. An outage hit dispatch centers in Barry, Ionia, Kalamazoo, and tens of other counties. The network provider for 9-1-1, Peninsula Fiber Network, was...

At a 911 board meeting held Jan. 28, the Association of Public Safety Communications Officials International (APCO) gave a presentation to potentially assist the board in meeting criteria for Act 660, which is new legislation to establish the public safety act of...

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RED CLIFF, WI -- A new cell tower on the Red Cliff Reservation promises better cell service for public use and faster emergency response times. AT&T and FirstNet officially launched cellular and wireless broadband service to the Bayfield Peninsula and Apostle...

Gurnee’s 911 Communications Center has begun using a new automated medical-priority dispatch system that helps dispatchers more quickly give out information during emergency medical calls and automatically forwards it to emergency medical personnel as well. The...

YORK COUNTY, PA — The York County Commissioners announced on Friday that they have hired a candidate to lead the county's 911 director. Matthew Hobson will become York County's 911 director and will begin leading the center on Feb. 10. According to a release from York...