The North Texas Emergency Communication Center (NTECC) has upgraded its systems, and officials said the improvements have helped the center perform at a higher level. During Tuesday night’s City Council meeting, Terry Goswick, NTECC executive director, gave the...

SALT LAKE CITY (KUTV) — Salt Lake City’s 911 director is calling for answers on what caused this weekend’s outage. Nearly all day on Saturday, some people calling for help in an emergency could not get through. “Depending on your carrier, you called 911 and you would...

KNOXVILLE, Tenn. (WATE) — Major progress to report at the future home of the Knoxville Public Safety Complex. As WATE 6 On Your Side has reported, the City of Knoxville is investing $40M to reconstruct vacant buildings on the former Tennova hospital...

WASHINGTON, February 25, 2020 – In the wake of the D.C. Circuit court's decision to uphold the substance but remand three elements of the Federal Communications Commission’s 2017 net neutrality decision, the FCC issued a notice seeking public comment. [...] But in...

FAIRFIELD TWP. - The mayor and council will hold public hearings and final votes on several proposed ordinances, including a $960,000 bond ordinance to finance computer hardware and software, a police radio system and a 9-1-1 system, at their meeting Monday, Feb....

The phones at the Warren County emergency dispatch center were ringing nonstop on the morning of Feb. 7 as a snow and ice storm wreaked havoc in the region. The call that county dispatcher Lydia Hayes received late that morning that initially seemed like a wrong...

SALT LAKE CITY — In many areas across the state from Saturday through Sunday, emergency dispatchers and police departments let the public know that 9-1-1 wasn't working on some mobile devices. "We learned about it yesterday [Saturday] that 9-1-1 didn't appear to...

More and more 911 dispatch centers and county emergency management agencies in the state have implemented a system for users to contact 911 through text message – but the capability isn’t available everywhere. Greg Leathers, the director of Greene County Emergency...

U.S. Reps. Frank Pallone, Jr. (D-NJ) and Jerry McNerney (D-CA) introduced a bill in the House of Representatives to improve network resiliency in times of emergency. The Reinforcing and Evaluating Service Integrity, Local Infrastructure, and Emergency...

By later this year, emergency calls in a four-town area that includes Foxboro, Mansfield, Norton, and Easton will be heading to one central location, leading to faster and more coordinated response times from police and firefighters. Work is progressing at a steady...

The Snoqualmie City Council will host an open house to showcase public safety services. The open house will take place form 9 a.m. to noon on Feb. 29 at the Snoqualmie fire station (37600 Snoqualmie Parkway, Snoqualmie). It is not the first event the city council will...

EL PASO COUNTY, Colo. — A 12-year-old boy was given the 9-1-1 Hero award Friday for his quick actions when a fight broke out between two dogs at his home on Jan. 9. Andrew Gravil immediately called 9-1-1 after a dog severely bit his grandmother. Dispatcher Mindy...

TIPPECANOE COUNTY, Ind. (WLFI) — Indiana House Bill 1198 is waiting approval from Indiana Governor Eric Holcomb. It already passed the Indiana House and the Indiana Senate. It's a bipartisan bill allowing more public safety jobs to be under the umbrella of first...

Carbon County's 911 Center has released its 2019 annual report. The county's dispatch center answered a record number of calls in the last year. Directors attribute the increase to more people and more activity in the county, which can in turn mean more emergencies....

Cell phone users within Alameda city limits now have the ability to send emergency text messages to the Alameda Police Department. Texting is an option when it is unsafe to use your voice to make a 911 call, if you’re unable to speak due to an emergency or for the...

ALBUQUERQUE, N.M. — It takes Albuquerque police 23 minutes longer to get you than it did eight years ago. A Target 7 investigation into the Albuquerque Police Department’s response times shows there has been a 93 percent since increase 2011 and response times have...

The First Responder Network Authority (FirstNet Authority) is bringing enhancements to the FirstNet network in New Hampshire ahead of schedule. AT&T and Gov. Chris Sununu recently hosted an event to celebrate. FirstNet is a nationwide, wireless communications...