Telecommunicators are the true first responders and a critical link in the cardiac arrest chain of survival; a telecommunicator can make the difference between life and death.

One critical intervention strongly associated with survival is cardiopulmonary resuscitation (CPR) started by a bystander. When CPR begins prior to the arrival of emergency medical services (EMS) personnel, the person in cardiac arrest has a two to three-fold higher likelihood of survival. An effective way to ensure that CPR is provided quickly is for the emergency telecommunicators to provide instant instructions with telecommunicator CPR (T-CPR). T-CPR allows bystander CPR to begin – it works by keeping the brain and heart alive until EMS arrives to… READ MORE