RICHMOND, British Columbia — After months of intermittent bargaining that ended up going to interest arbitration last fall, B.C.’s emergency dispatchers have a new four-year collective agreement with E-Comm that improves staffing and working conditions while building...

A Casper mother named Griselda had taught her eight-year-old daughter, Delilah, what to do if an emergency arose, and those talks paid off at 5:46 p.m. Feb. 9, according to a news release from the Casper Police Department. Delilah found her mother apparently...

CINCINNATI (WKRC) - Local 12 now has the 911 call that led to the suspension of a 911 operator following her refusal to send help to a dying man. The call came into the Cincinnati Emergency Communications Center earlier in March from an apartment building in...

CINCINNATI (WKRC) - Local 12 now has the 911 call that led to the suspension of a 911 operator following her refusal to send help to a dying man. READ MORE

JACKSON, Wyo. — A task force assigned to present solutions to a near-crisis shortage of staffing at the Sheriff’s Office Dispatch Center met with elected officials Monday to explore options. READ MORE

Some 911 systems across the country were designed before the use of cell phones and the outdated technology makes some centers unable to accurately pinpoint a caller's location. To see video READ MORE

A total of 19 law enforcement dispatchers graduated Friday from the Public Safety Dispatch Academy at the Kentucky Department of Criminal Justice Training (DOCJT), including Anthony W. Christie, who works at the Whitley County E-911 Communications Center. The...

CEDAR RAPIDS, Iowa (KCRG) Cedar Rapids has started initiating several plans to prepare for the potential spread of COVID-19. Local emergency responders say they’ve started enhanced screening as a precaution. "Every 911 call that comes into the dispatch that is medical...

“911, what’s your emergency?” The emergency in this case is at the Citrus County Sheriff’s Office Communications Center where there is a shortage of communication officers, officials say. The trend is nationwide says April Heinze with the National Emergency Number...

Because most 911 systems were originally built using analog rather than digital technologies, Public Safety Answering Points, PSAPs (dispatch centers) across the country need to be upgraded to a digital or Internet Protocol (IP)-based 911 system, commonly referred to...

For decades, dialing 911 and speaking with an operator has been the standard way to call for help. Winnipeg police are now preparing for the day when people can send for help by text message or video as well. With the proliferation of mobile devices capable of...

CLEARLAKE, Calif. – For the second year in a row, the city of Clearlake has seen double-digit decreases in serious crime, and it’s also now seeing the lowest property crime numbers in 35 years. [...] The agency’s big accomplishment, White said, is becoming a public...

PEPPERELL – Three towns in the western Nashoba Valley area are looking to have one location overseeing all its emergency calls. Pepperell, Ashby and Townsend are collaborating to establish a joint Regional Emergency Communications Center in town. The center was...

CHARLESTON, S.C. (WCBD) – Government officials in Charleston are taking precautionary steps to mitigate the risks and impacts of COVID-19 in the Lowcountry. Charleston County Emergency Management, along with partners, first responders, and health officials in the...

A board that controls millions of dollars in emergency communications funds could soon be on its way out. Lawmakers are considering SB 2746, the Mississippi Emergency Communications Authority Act. The bill would do away with the Commercial Mobile Radio Services (CMRS)...