911 calls are more important than ever. Public Safety Access Points (PSAP) need to evolve with the use of VoIP and mobile devices. You can have one phone number that is assigned to a cell phone, wireline phone, tablet, and laptop. Knowing where that device is when calling 911 is not simple. We are in a transition state moving to Next Generation (NG) 911.

Mark Fletcher, Chief Architect for Public Safety Solutions at Avaya www.avaya.com and Gary Audin recorded this podcast based on a meeting at the International Avaya User Group (IAUG) conference. Mark was influential in the… READ MORE

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