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Complaint filed over 911 call (Canada)
A well known Edmonton LGBTQ advocate has filed a human rights complaint against the Edmonton Police Service ( EPS), saying an employee who took her 911 call last year repeatedly misgendered her and assumed her friend, who is also a trans woman, was a sex worker. Marni...
Join NENA in Honoring the Work of 9-1-1 Professionals During 9-1-1 Education Month
Every April, America recognizes the importance of 9-1-1 by designating it as National 9-1-1 Education Month. In communities nationwide, public-safety educators promote vital messages about how, when, and why to call 9-1-1. This year, because of the COVID-19 crisis, NENA encourages the promotion of our social-share graphic – available on our COVID-19 Resources page – detailing when people should call 9-1-1 about coronavirus.
Additionally, while hundreds of millions of Americans are sheltering in place in response to the pandemic crisis, 9-1-1 professionals are still serving on the front lines of emergency response every day. NENA thanks every 9-1-1 professional for their dedication, selflessness, and courage during these uncertain times and encourages the public to share messages of support and appreciation using hashtag #ThankYou911.
Cherokee County E 9-1-1 Receives APCO Agency Training Program Certification (GA)
Cherokee County E 9-1-1, GA, has received Agency Training Program Certification, a Project 33® Initiative, from the Association of Public-Safety Communications Officials (APCO) International.
NENA Releases Report on the Impact of COVID-19 on PSAPs
NENA is proud to publish 9-1-1 & COVID-19: A Report on PSAPs During the Pandemic. This report, based on 500 survey responses from 9-1-1 professionals across 46 U.S. states and territories, provides the 9-1-1 community with an initial view into how the COVID-19 pandemic is affecting PSAP operations, as well as what actions PSAPs and local authorities are taking to protect telecommunicators.
Survey access was provided to PSAP contacts using the NENA Enhanced PSAP Registry and Census (EPRC), a free service for public safety personnel that provides contact information for PSAPs during emergencies. Based on direct reports from the field, the report reflects the respondents’ sentiments and illuminates some trends with respect to how COVID-19 is changing PSAP operations.
Telecommunicator and Animal Control appreciation week (TX)
FORNEY, Texas (Press Release, Forney Police Department) — The week of April 12-18 is both National Public Safety Telecommunicators Week and Animal Care and Control Appreciation Week! Forney Police Department Communications Officers and City of Forney Animal...
This Week Honors 911 Dispatchers (OH)
Mary Alice Reporting – The week of April 13th takes time to appreciate those who are the first line of defense in emergency situations. At the Tuscarawas County Sheriff’s Office, the dispatchers have the task of fielding calls that come directly to the Sheriff’s...
Outbreak overwhelms NYC’s crisis procedure (NY)
NEW YORK — The coronavirus crisis is taxing New York City’s 911 method like by no means before. Operators choose up a new simply call every 15.5 seconds. Panicked voices inform of liked kinds in declining wellbeing. There are multitudes of cardiac arrests and...
Palm Beach County Sheriff’s Office Releases Video On Importance Of National Public Safety Telecommunications Week April 12 – 18, 2020 (FL)
WEST PALM BEACH, FL – The Palm Beach County Sheriff’s Office is recognizing National Public Safety Telecommunicators Week, April 12 – 18, 2020. Each year, the second week of April is dedicated to those who serve as Public Safety Telecommunicators. In...
Johnson County Central Dispatch E-911 to celebrate National Public Safety Telecommunicators Week (MO)
WARRENSBURG — Johnson County Central Dispatch E-911 is celebrating Sunday, April 12, through April 18 as National Public Safety Telecommunicators Week. This week, sponsored by the Association of Public-Safety Communications Officials (APCO) International and...
3 Steps for Raising 911 Dispatcher Stress Resilience
As a 911 dispatcher, you provide assistance to your communities, your partners, families and friends. National Pubic Safety Telecommunicators Week is a wonderful time for us to recognize your dedication to the communities you serve. It’s also the perfect time for you...
GENESEE COUNTY/Sheriff and the Legislature recognize Public Safety Telecommunicators this week (NY)
In 1991, a formal Congressional resolution acknowledged the vital role that telecommunicators play in emergency situations by proclaiming the second week in April as a week of annual recognition in their honor. National Public Safety Telecommunicators’ Week is a time...
This week is National Public Safety Telecommunications Week (OH)
ZANESVILLE – This week recognizes the services of emergency dispatchers from across the country. Of course, in Ohio, this week falls on a time when the stay at home order is still in place. This has called for some changes in the way the dispatch center in the...
Voices In The Dark — 9-1-1 Dispatchers Celebrating Telecommunicators Week (CT)
Starting Sunday, April 12, Newtown’s emergency dispatchers will join colleagues across the nation celebrating National Public Safety Telecommunicators Week. This week-long event, initially set up in 1981 by Patricia Anderson of the Contra Costa County Sheriff’s Office...
This is National Public Safety Telecommunications week (OK)
ENID, Okla. — This week in April is National Public Safety Telecommunications Week. The weeklong event, started in 1981, is time to celebrate and thank 911 dispatchers working for Enid, Garfield County, OHP, Life EMS and Miller EMS, dispatchers who dedicate their...
Include 911 Public Safety Telecommunicators in the ‘Heroes Fund’
Emergency 911 Dispatchers (Public Safety Telecommunicators) are considered essential employees but NOT First Responders. We like many others cannot quarantine, cannot always shelter at home. We must return to our jobs day after day and answer the call, putting...
National Public Safety Telecommunicators Week (MO)
Colonel Eric T. Olson, superintendent of the Missouri State Highway Patrol, would like to make the public aware of the following: National Public Safety Telecommunicators Week takes place from April 12-18, 2020. This event honors the thousands of men and women...
ISP recognizes National Public Safety Telecommunicator’s Week (IL)
SPRINGFIELD, Ill. (WCIA) — The Illinois State Police (ISP) is recognizing Telecommunicators, Operators and other behind-the-scenes-heroes who dispatch Troopers and officers from other state agencies in emergency situations. The recognition comes during National Public...
Public safety dispatchers on the job to protect us (WA)
After weeks of everyone getting accustomed to “Stay Home-Stay Safe” I just want to take a minute to recognize and acknowledge our professional team of dispatchers at Walla Walla Emergency Services Communications (or as we call it, WESCOM) — our local 9-1-1 center. I...
First responders celebrate dispatchers during National Public Safety Telecommunications Week (CA)
VENTURA COUNTY, Calif. - First responders across the country are celebrating their dispatchers starting today as part of National Public Safety Telecommunications Week. This special week spans from April 12 to 18. The Ventura County Sheriff’s Office announced it is...
City of Muscatine is devoting an entire week to honoring 911 dispatchers (IA)
The staff of MUSCOM, Muscatine’s 911 dispatch center, is being recognized during National Public Safety Telecommunicators Week. Sponsored by the Association of Public-Safety Communications Officials (APCO) International, the nationally celebrated week honors the...
UPCOMING EVENTREGISTER>
The Inaugural Howard C. Liebengood Foundation Symposium: The Evolving Law Enforcement Landscape & the First Responder Mental Health Crisis
Wednesday, September 30 to Thursday, October 1, 2026
Law enforcement is operating in one of the most demanding environments in modern history. Shifting public expectations, critical incidents, and ongoing organizational pressures have reshaped the profession, and the impact on officer health and agency stability has never been greater. This inaugural symposium convenes law enforcement leaders, mental health and health care experts, researchers, and bipartisan policymakers to explore practical, evidence-informed solutions. Grounded in research and lived experience, this symposium focuses on translating knowledge into action.
Over two days, participants will examine the evolving policing landscape, confront the profession’s mental health crisis—including elevated rates of suicide, PTSD, depression, and anxiety—and identify strategies to strengthen resilience, crisis response, and organizational leadership.
SURVEY
PSBTA Releases Survey on First Responder Support for FirstNet Reauthorization
New Survey: First Responders Overwhelmingly Support Reauthorization of FirstNet
A new bipartisan national survey commissioned by the Public Safety Broadband Technology Association finds near- unanimous support among first responders for reauthorizing the First Responder Network Authority (FirstNet Authority)– the agency overseeing America’s dedicated public safety broadband network.
PETITIONS
Congress should reauthorize the FirstNet Authority now.
Support the reauthorization of the FirstNet Authority to preserve public safety’s network
PSBTA UPDATES
Podcast
FirstNet and the 4.9 GHz Spectrum
This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.
LISTEN TO PODCAST
GRANTS
Webinar
Accessing Federal Resources When an Emergency or Major Disaster Strikes
In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.
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