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911 operators remain on the front (NC)

LAURINBURG — Tele-communicators, also known as 911 operators, are often the unsung heroes and the “man behind the curtain.” However, the Scotland County Board of Commissioners has set out to change that. At its last meeting on April 6, the board made a resolution...

Monroe County first responders honor dispatchers (IN)

A message from Tracy Hilburn, who is president of the Association of Public-Safety Communications Officials-International, reads, “Even though we are experiencing extremely challenging and unprecedented circumstances with the spread of the COVID-19 Virus, it remains...

Dispatcher ‘has a public servant’s heart’ (KY)

n the basement of Danville City Hall, there’s a large room behind a sturdy, locked door. Inside, the overhead fluorescent lights are dim, which is how the 911 call center dispatchers like it. The atmosphere is serene and quiet — until an alarm sounds and a dispatcher...

Open Forum: Thank an emergency dispatcher (VA)

This is National 911 Telecommunicators Week 911 is the gateway to access for emergency services. At all hours of the day or night, a citizen or visitor to Winchester or Frederick County calls 911 to get help from fire-rescue, sheriff’s office, city police or animal...

5 ways 911 leaders keep their best employees

At the Association of Public-Safety Communications Officials (APCO) annual conference, the organization hosted a professional development session titled 0% Turnover: How the Best 911 Leaders Keep Their Best Employees. The seminar featured Adam Timm, founder...

LISTEN: County 911 Dispatch Radios a Tribute (PA)

In a moving tribute, Beaver County 911 DIspatch has radioed Aliquippa Acting Police Chief Robert Sealock and Ambridge Interim Police Chief Romutis for the final time. Using its Beaver County 911 Center radio identifier “856”, an emergency dispatcher repeatedly called...

NENA Announces Establishment of the NG9-1-1 Interoperability Oversight Commission (N9OC)

Stakeholders in the 9-1-1 system this week launched an independent body to achieve greater trust and interoperability in Next Generation 9-1-1 (NG9-1-1) systems.
NENA: The 9-1-1 Association has been a leader in establishing the NG9-1-1 Interoperability Oversight Commission (N9OC), whose mission will be overseeing key programs related to interoperability in NG9-1-1, including the PSAP (Public Safety Answering Point) Credentialing Agency (PCA) and the NG9-1-1 Forest Guide.
These programs are required in standards promulgated by NENA and the Internet Engineering Task Force (IETF) to promote security and interoperability for NG9-1-1, as well as discoverability and fallback for routing queries.
Although NENA played a leading role in establishing the N9OC, it has been set up to be fully independent. No one but the group?s board may may compel it to do anything, and stakeholders may only make recommendations and requests. N9OC has the power to direct NENA staff to execute its agenda or to hire its own staff to do so. N9OC also manages its own finances and approves any contracts to deliver the interoperability services under its purview. The N9OC is forbidden from earning a profit or having positive revenue; it may only recover the minimum costs it incurs in operating its interoperability resources. N9OC commissioners serve on a purely voluntary basis and are not paid.
The NENA Board of Directors established the group?s bylaws in February and finished the selection of commission members on March 22. N9OC conducted its first order of business on March 25, agreeing to arrange its first meeting to select a chair.
N9OC?s bylaws require a diverse membership representing public and private stakeholders across North America, with the possibility of future expansion internationally by amending the bylaws. After renewing nominations and applications from a wide variety of stakeholder interests, the NENA Board selected the following individuals to sit on N9OC, with staggered term lengths of two to three years:
On behalf of the president of the NENA Board, Mr. Dave Sehnert, director of innovation and integration at Mission Critical Partners in Port Matilda, Pennsylvania, was nominated by affirmative vote by the NENA Board.
On behalf of the NENA Development Steering Council (DSC), Mr. Rick Blackwell, director of the Greenville County Office of 9-1-1 in South Carolina, was nominated by an affirmative vote of the DSC.
On behalf of the NENA 9-1-1 Core Services Committee (911CSC), Mr. Steve O?Conor, senior consultant at Next Generation 9-1-1 Consulting Services in Melbourne, Florida, was nominated by affirmative vote of 911CSC.
To fill the slot for one member representing a U.S. state, provincial, or national non-U.S. 9-1-1 authority with responsibility for operating an NG9-1-1 network, Ms. Maria Jacques, 9-1-1 Director of the state of Maine, was nominated by the National Association of State 9-1-1 Administrators (NASNA).
To fill the slot for one member representing local or regional 9-1-1 authority with responsibility for operating an NG9-1-1 network within a region smaller than a U.S. state or province, such as a county, metropolitan area or a council of governments, Mr. Steve McMurrer, 9-1-1 Systems Administrator of Fairfax County, Virginia, was nominated by the Metropolitan Washington Council of Governments.
To fill the slot for one member representing commercial provider of NG9-1-1 core services, Mr. Doug Cunningham, Sales Engineer II with CenturyLink, was nominated by CenturyLink?s executive team.
To fill the slot for one member representing commercial providers of NG9-1-1 end-user products, Mr. Jeff Wittek, Director of Strategy at Motorola, was nominated by the Industry Council for Emergency Response Technologies (iCERT).
To fill the slot for one member representing organizations with a direct responsibility for handling 9-1-1 emergency calls, Ms. Darlene Pankonie, Communications Division Manager at Washington County Sheriff’s Office in Washington County, Minnesota, was nominated by the Minnesota Metropolitan Emergency Services Board (MESB).
To fill the slot for one member representing an elected official who does not directly represent a public safety agency but has oversight of 9-1-1 services, Ms. Irene Fernando, a county Commissioner in Hennepin County Minnesota.
To fill the slot for one member representing public safety associations not otherwise represented by another member, Mr. Kris Zuniga of Kings County, California was nominated by the California State Sheriff?s Association.
In addition to the commissioners, delegates from the NENA staff office, the U.S. Federal Communications Commission, the U.S. 9-1-1 Program Office and the Canadian Radio-television and Telecommunications Commission are invited to participate in the group?s meetings, make motions, offer new business, and speak in debate, but they cannot vote.
?Modern cybersecurity practices assume zero trust, meaning you don?t trust anybody until a third party proves they are trustworthy? says Monica Million, Executive Director at Colorado 9-1-1 Resource Center and President of NENA. ?The N9OC is established to provide that level of trust in the services needed to achieve NG9-1-1 interoperability.?
More information will be forthcoming from N9OC.

UPCOMING EVENTREGISTER>

The Inaugural Howard C. Liebengood Foundation Symposium: The Evolving Law Enforcement Landscape & the First Responder Mental Health Crisis

Wednesday, September 30 to Thursday, October 1, 2026

Law enforcement is operating in one of the most demanding environments in modern history. Shifting public expectations, critical incidents, and ongoing organizational pressures have reshaped the profession, and the impact on officer health and agency stability has never been greater. This inaugural symposium convenes law enforcement leaders, mental health and health care experts, researchers, and bipartisan policymakers to explore practical, evidence-informed solutions. Grounded in research and lived experience, this symposium focuses on translating knowledge into action.

Over two days, participants will examine the evolving policing landscape, confront the profession’s mental health crisis—including elevated rates of suicide, PTSD, depression, and anxiety—and identify strategies to strengthen resilience, crisis response, and organizational leadership.

SURVEY

PSBTA Releases Survey on First Responder Support for FirstNet Reauthorization

New Survey: First Responders Overwhelmingly Support Reauthorization of FirstNet

A new bipartisan national survey commissioned by the Public Safety Broadband Technology Association finds near- unanimous support among first responders for reauthorizing the First Responder Network Authority (FirstNet Authority)– the agency overseeing America’s dedicated public safety broadband network.

PETITIONS

Congress should reauthorize the FirstNet Authority now.

Support the reauthorization of the FirstNet Authority to preserve public safety’s network

PSBTA UPDATES

Podcast

FirstNet and the 4.9 GHz Spectrum

This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.


LISTEN TO PODCAST

GRANTS

Webinar

Accessing Federal Resources When an Emergency or Major Disaster Strikes

In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.


REGISTER

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