NEW LEXINGTON - One common point of discussion during Perry County Technical Advisory Committee meeting boiled down to one word: training. "They need some training, some help somewhere along the way," said Somerset-Reading EMS Chief Mike Henderson, who sits on the...

GRAND RAPIDS, Mich. — The Kent County Dispatch Authority is launching a new, $25 million digital radio system for police, fire and emergency response personnel that they say will improve communications and enhance public safety. The 800-megahertz radio system replaces...

KENT COUNTY, Mich. — Local police dispatchers have changed their procedures in order to make the emergency process smoother for Emergency Medical Service responders due to this years significant rise in calls about health concerns due to the pandemic.  The Kent...

PORTLAND, Ore. (KOIN) — The tumultuous year in Portland has not only had a major impact on health care providers and frontline workers — 911 dispatchers have also endured the unprecedented challenges of 2020. Between the pandemic, nightly protests, wildfires and an...

MERIDEN — Five months after city leaders said they were aggressively working to alleviate a worker shortage at the city’s Emergency Communications Center, the department is on its way to something close to a full roster, City Manager Timothy Coon said...

CONCORD, NH — NH Enhanced 911 workers have been busy assisting on the phone with the deliveries of four babies in nine days. From Nov. 23 through Dec. 1, they have provided emergency childbirth instructions and helped deliver four babies in New Hampshire. 11/23/20 –...

It’s been a long battle for the City of Red Deer who have been pushing back against consolidating EMS dispatch since the plans were simply recommendations on the Ernst and Young Report in February of 2020. A consolidated EMS dispatch is thought to save province 5...

The Hawkins County Emergency Communications District has operated a computer aided dispatch system for more than ten years. Computer-aided dispatch, also called computer-assisted dispatch, is a method of dispatching emergency services assisted by computer. It may be...

CALEDONIA - Each year, American Legion posts across the region submit nominees or the American Legion Department of New York State Law and Order and First Responder Awards. The annual awards program recognizes police officers, firefighters, corrections officers,...

MARSHALL COUNTY, Ind. – Marshall County Dispatcher, Jim Budd was awarded the Indiana Association of Public Safety Communications Officers Telecommunicator of the Year. This award is only awarded to one Telecommunicator or Dispatcher in the state of Indiana each year...

DeKALB – DeKalb County is one step closer to residents having the capability to text 911 if they’re unable to call. DeKalb Police Cmdr. Jason Leverton said during a Wednesday virtual DeKalb County E-911 Board meeting that the DeKalb Police Department 911 center, which...

The husband and wife were both taken by COVID-19 in a matter of weeks, leaving their three grown children, along with their grandchildren, unable to say a proper goodbye. Guadalupe, also referred to as Lupe, was a longtime 911 dispatcher at Chicago's Office of...

For a dispatcher in Fairbanks, any day can be a busy day, with calls ranging from reporting a traffic accident, requesting medical assistance or asking for help with an abusive partner. The COVID-19 pandemic...

PORTLAND, Ore. — COVID-19, riots and social justice demonstrations dramatically increased calls to 9-1-1 and the non-emergency line.  The average wait time in August was 38 seconds compared to 9 seconds in the month of April, and 28 seconds in October.  The...

The Kingman 911 Communications Center was awarded national accreditation on Friday, November 13, 2020, by the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA) in the Public Safety Communications program. The program provides a communications...

When a call comes in to the dispatch center, help goes out. The caller may not care where the person answering the phone sits, only that the police, fire or ambulance arrives to help. Technology has allowed those calls to be centralized, and the Wachusett RECC...