ALBANY, NY (WRGB) - This Albany emergency dispatcher, who we are keeping anonymous, has been on the job for the last few years. He says helping callers deal with trauma daily, comes with lasting impact on the mental health of operators. “Your friends and family...

WILMINGTON — The Wil­mington Public Safety Dis­patch Center operated out of the Massachusetts State 911 Department’s mobile PSAP while their operations room received renovations starting Jan. 21. This allowed the center to continue directing 911 calls as normal with...

MANSFIELD - The Richland County commissioners started the final phase of a plan to improve communication for public safety services in the county. The board voted Thursday to hire Hull Inc. of Newark to do site studies, design work and construction plans for a...

Alexandria, VA – Today the Association of Public-Safety Communications Officials (APCO) International announced the official kick off of APCO’s National Public Safety Telecommunicators Week (NPSTW) contest “Who is YOUR public safety superhero?” NPSTW is a week where...

How would you respond to an agitated caller who tells you he has a sawed-off shotgun pointed at his face and is going to kill himself unless you can give him a reason to live? That’s the kind of scenario that 911 dispatchers at the Volusia Sheriff’s Office...

TUSCON, Ariz. — A police department trying to summon help for a woman in cardiac arrest called twice and spent more than four minutes on hold with Tucson's 911 center before someone answered the call, a report from the center's interim 911 director said. The...

Roxanne Van Gundy, director of the Lyon County Emergency Communications Center, requested that the commission pay annual fees as well as an extra expense due to the City of Emporia for the county's part of the computer-aided dispatch system it shares with the city....

The commissioners recently approved a new contract for the upgrades to the system. The board entered a three-year agreement with Frontier Communications and will cost $4,960 a month. The county has received all necessary equipment and installations. She said...

The woman had been sheltering in her van parked at 67 Lincoln Park, in Newark. She called police at 3:30 p.m. Wednesday, saying she was unable to leave the van because it was stuck in snow, Newark Mayor Ras J. Baraka and Public Safety Director Anthony F....

ROANOKE, Va. (WFXR) — The American Public Works Association (APWA) Mid-Atlantic Chapter has selected Roanoke’s Blue Hills Communications Center project to receive an Honorable Mention for the 2021 APWA Mid-Atlantic Chapter’s Project of the Year Award for the category...

ST. LOUIS (KMOV.com) -- Someone's in trouble - a fire, a heart attack, a crime in progress - so you call 911. Instead of getting help, you're put on hold to weigh every second between life and death. A News 4 investigation revealed St. Louis City is well above the...

Since 2015, a one-cent sales tax in Williams County has gone to support public safety programs — and the Williams County Commission is expanding what counts to include mental health services. On Tuesday, Feb. 2, the commission approved the first reading of an...

NASHVILLE, TN (WSMV) - The Nashville Emergency Communications Center had multiple back-up plans in place in the case of an event like the bombing, and they worked. Here are the gaps they're still working to fill. No one could have predicted what took place on 2nd...

According to Coffee County Sheriff Chad Partin, his concerns related to the management and operations of the Coffee County 911 Communications Center predate 911 Director Diane Argraves’ complaints against him. In January, Argraves filed a complaint against Partin...

The University of Cincinnati’s (UC) Office of Public Safety has upgraded its emergency communications system to send campus-wide alerts more efficiently.  UC’s Communications Center has transitioned away from a web-based alert system and can now send out safety...

In 2018, a Harvey County dispatcher helped deliver a baby. A call came into the 911 center from a rural residence near Whitewater — a baby was coming and help was needed.  Dispatcher Courtney Becker started talking with the caller, thinking an ambulance would...