Emergency dispatchers deal with callers in the midst of crisis all day, every day. One Davis County dispatcher knows all too well what it’s like on the other end of the phone after surviving two major incidents of her own. Dawn Shumway says every day feels like a...

JAMESTOWN, N.D. (NewsDakota.com) – There will be some restructuring within the Stutsman County Communications Center this year. Shannon Larson, Human Resource Director for the county, reported Tuesday that due to some retirements, they would need to look at filling...

BELLEVILLE, NJ – The Belleville Police Department’s new communications center will not only provide officers with upgraded equipment to help them continue to keep residents safe and secure, but it will help keep the officers safe, too. The center where police, fire...

ROBESON COUNTY, N.C. (WBTW) – For nearly three years, telecommunicator Cierra Campbell has worked at the Robeson County 9-1-1 Center. She said she answered a call from a resident in the community who was distraught. “He said, ‘I just got home and found my mother on...

Rio Gilinski had only been a 911 emergency operator for 10 months in Jackson County, Oregon, when a very “special” call came in. It was a call from a taxi driver in the city of Ashland, and he was carrying a woman who was carrying something of her own… a baby. And...

Dialing 911 in the heat of a crisis may not be the best place to learn process, but for many who are used to dialing and simply demanding a squad run: be prepared for more thorough questions. “People as a whole, don’t like change,” explained Lt. Jeni Erb. But a...

A new piece of legislation currently in the review stages will help to bring more recognition to the work of dispatchers across the state of Kansas. During a recent installment of KVOE's Talk of Emporia, Lyon County Emergency Communications Center Director Roxanne Van...

NENA's Changing Role of the Telecommunicator in NG9-1-1 Standard is intended to provide an understanding of how NG9‑1‑1 will change the role of the telecommunicator and guidance to assist in educating stakeholders and decision makers on this evolution. To...

GAINESVILLE, Fla. (WCJB) - The radio dispatch system used to send ambulances on emergency calls in Gainesville and Alachua County is at the center of a dispute between GRU, the city, and the county. Leaders from the City of Gainesville and Alachua County are meeting...

Police departments throughout the Midpeninsula are following in the footsteps of the Palo Alto Police Department, which on Jan. 5 abruptly announced it would immediately encrypt its dispatch radio communications — a longtime source of information for residents and the...

ESCAMBIA COUNTY, Fla. (WEAR) — Escambia County Emergency Management is working to combat ongoing staffing shortages in the department that's strained employees from working their normal duties. First responders are now asking callers to consider their situation...

They served Athens as members of the police department for more than a quarter-century; this week, Sgt. Brett W. Morman and Dispatcher Patricia D. Garza received good wishes and honors from the department for their contributions which began under Chief David Harris in...

LITTLE ROCK, Arkansas — There's been recent complaints on social media about delayed response times by 911 dispatch from Little Rock residents. People have shared their stories of being on hold or never getting an answer from responders.  Harold Hughs has been...

Callers to the Baker County Sheriff’s Office will no longer be greeted by the voice of a dispatcher whose primary role is to field emergency 9-1-1 calls. Since Tuesday, Jan. 26, calls have been picked up by an automated answering system. The change is designed to...

State Sen. Cathy Osten, who worked for more than two decades as a corrections officer and lieutenant for the Department of Corrections, has spearheaded the fight for mental health coverage through workers’ compensation since she first entered the legislature in 2012,...