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Eighth-grader hopes to become a 911 dispatcher (ND)

BISMARCK, N.D. (KFYR) - Monday kicked off National Public Safety Telecommunications Week, which is meant to recognize public safety call center workers who dedicate their lives serving our communities. Tuesday, one eighth-grader decided she wants to be a 911...

National 911 Program publishes resource on NG911 transition for dispatchers

By Laura French

WASHINGTON — The National 911 Program has published a new resource for dispatchers to better understand Next Generation 911 (NG911) and what to expect as their communications centers make the transition. 

“NG911 for Telecommunicators” includes a plain language explanation of what NG911 is and isn’t, information on the changes and benefits NG911 might bring to a dispatcher’s job, advice on how 911 professionals can get involved in the NG911 transition at their center and how to stay updated on the progress of NG911 implementation, according to the National 911 Program. The resource also includes advice on self-care and wellness for public safety telecommunicators. 

“This publication explains NG911 in clear, non-technical language to give you a better sense of how the transition might take place at your center,” National Association of State 911 Administrators (NASNA) Executive Director Harriet Rennie-Brown said in a statement. “Like any big change, this one won’t be easy or fast. But it is necessary.” 

The National 911 Program has previously published resources for fire, EMS and law enforcement leaders to better understand the benefits of NG911 implementation. The latest publication emphasizes the essential role of telecommunicators in the successful implementation of NG911 networks. 

“It’s telecommunicators — not the technology — that are the most precious resource,” stated Lee Ann Magoski, ENP, the director of emergency communications in Monterey County, California. “It’s not next generation that makes 911 work, it’s the dispatchers that are doing the job, day in and day out.”

Wichita Falls dispatchers recognized (TX)

Wichita Falls public safety dispatchers were recognized this week during National Public Safety Telecommunicators Week with a fiesta-style lunch complete with food and decorations. But it was businesses as usual when it came to taking emergency calls and dispatching...

BPD names its 2020 ‘Dispatcher of the Year’ (CA)

BAKERSFIELD, Calif. (KGET) — Bakersfield police announced its “Dispatcher of the Year” for 2020 is Lance Powell, who has served a total of almost 27 years in the department’s communications center. A Dispatch Academy instructor, Powell is recognized for his ability in...

USFA: Honoring Public Safety Telecommunicators

United States Fire Administration It’s been a tough year for everyone, including public safety telecommunicators who have played such an essential role during the COVID-19 pandemic. During National Public Safety Telecommunicators Week 2021, take a moment to tell...

KSP recognizing telecommunicators this week (KY)

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Gov. Andy Beshear and the Kentucky State Police are acknowledging National Public Safety Telecommunicators Week, that runs through April 17.“Often called the ‘heroes behind the headsets,’ KSP telecommunicators provide a lifeline to both citizens in need and troopers in the field,” Beshear said. “They serve as an unseen but vital link in keeping law enforcement officers and Kentuckians safe at all times, day or night.”Kentucky State Police employs 185 telecommunicators at 16 posts.

“Our telecommunicators are challenged on a daily basis dealing with stressful situations, many that involve life and death, and they handle these situations with compassion, empathy and professionalism,” KSP Commissioner Phillip J. Burnett Jr. saidTelecommunicators handle dispatch duties for Kentucky state troopers, commercial vehicle enforcement officers, Kentucky Department of Fish and Wildlife conservation officers and other emergency service agencies. Each year, KSP telecommunicators answer more than 2 million calls for service.“Answering countless 911 calls from Kentuckians who are afraid and worried, is not a service that should be seen as regular, but should be recognized as extraordinary,” said Kentucky Justice and Public Safety Cabinet Secretary Mary C. Noble. “All of you are essential front-line workers who are faced with unique challenges daily, and you serve the commonwealth with the utmost integrity, skill and dedication.”During National Telecommunicator’s Appreciation Week, KSP plans to honor their dispatchers by highlighting stories and sharing photos on the agency’s social media platforms.The agency is currently hiring telecommunicators at local posts across the state.“Starting a job as a telecommunicator gives you the opportunity to observe different career options within the agency and helps you establish a solid foundation for whatever path you take,” Burnett said.State Police is seeking individuals who:
• Has excellent communication skills;• Has the ability to handle extremely stressful and challenging conditions;• Can handle flexible work schedules, including nights, weekends and holidays;• Has the ability to learn and adapt, especially in areas of technology.To apply, the applicant must meet the following requirements:• Must be a High School Graduate• Must obtain certification as a Telecommunicator by the Kentucky Law Enforcement Council (KLEC) and LINK/NCIC Operator within twelve months of employment.• Shall not have been convicted of a felony or other crimes pursuant to KRS 15.540.For more information or to apply for a telecommunication position with KSP, log on to the state personnel website at https://careers.ky.gov.

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How to 911 with Erica Snyder and Sami Pohl

Sami Pohl and Erica Snyder, dispatchers with the City of Loveland Emergency Communications Center in Loveland, Colorado, discuss their podcast How to: 911, which they use to answer common questions and misconceptions held by the public about emergency services. For...

City Honors Emergency Personnel For National Public Safety Week (IL)

Press release from the Chicago Mayor’s Office: April 13, 2021 The City of Chicago’s Office of Emergency Management and Communications (OEMC) is celebrating National Public Safety Telecommunicators Week, April 11-17, as part of National 9-1-1 Education Month to honor the outstanding contributions of the City’s 9-1-1 workforce and other essential personnel. Join OEMC this week to applaud the extraordinary dedication of our 9-1-1 workforce and the challenging jobs they carry out every day to protect Chicago’s residents and first responders. On Wednesday, April 14 and Thursday, April 15, OEMC will celebrate newly graduated 9-1-1 call takers and dispatchers as well as recognize and award those who have gone above and beyond their duties as call takers and dispatchers in 2020. Commendations, Awards of Merit and Team Performance, and Other Award Highlights: Several 9-1-1 personnel will be receiving Awards of Commendation for saving the life of a suicidal resident by communicating with family members in order to locate their loved one or the individual in distress. Multiple Police Dispatchers are receiving an Award of Merit at the recommendation of the Chicago Police Department for their skilled professionalism over the radio during the Summer of 2020. Select 9-1-1 personnel will also be receiving Awards of Merit for providing life-saving CPR instructions for an elderly family member in one instance and an infant in another event. In each instance, the handling call taker calmly instructed the caller on chest compressions, counting along with the caller until the Chicago Fire Department arrived on scene. Team Performance Awards will be given to acknowledge excellent teamwork, including 9-1-1 personnel assisting on-scene Chicago Fire Department personnel in finding a trapped resident by focusing on the ambient noises heard in the background to pinpoint the location of the resident during a Still & Box alarm fire. Additionally, the OEMC’s Emergency Management Team is being recognized for their work during the COVID-19 Pandemic, including the City’s longest Emergency Operations Center activation in its history. The 3-1-1 Call Center and Traffic Control Aides will also be recognized. This press release was produced by the Chicago Mayor’s Office. The views expressed here are the author’s own.

Commissioners Approve Changes to Comm. Center Bylaws (NE)

The Cheyenne County Board also approved changes to the Emergency Communications Center bylaws, and the Interlocal Cooperation Agreement. Emergency Communications Director Heidi Gillespie said the interlocal agreement will be adjusted as of July 1, reflecting the...

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PSBTA Releases Survey on First Responder Support for FirstNet Reauthorization

New Survey: First Responders Overwhelmingly Support Reauthorization of FirstNet

A new bipartisan national survey commissioned by the Public Safety Broadband Technology Association finds near- unanimous support among first responders for reauthorizing the First Responder Network Authority (FirstNet Authority)– the agency overseeing America’s dedicated public safety broadband network.

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Congress should reauthorize the FirstNet Authority now.

Support the reauthorization of the FirstNet Authority to preserve public safety’s network

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Podcast

FirstNet and the 4.9 GHz Spectrum

This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.


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Webinar

Accessing Federal Resources When an Emergency or Major Disaster Strikes

In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.


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