Top Comm Center Headlines
News & Articles
Burke County dispatchers prepare for the move to a new location while celebrating NPSTW (GA)
BURKE COUNTY, GA. (WJBF) – Dispatchers say their job can be tough. In Burke County, they’re about to move into a brand new building, and they say that could make their jobs a little easier. Every 2nd week in April marks National Public Safety and...
Local 911 dispatchers recall important role during last week’s mass shooting (TX)
BRYAN, Texas (KBTX) - This week is National Tele-Communicators week, a way to honor those who work in dispatch for cities and counties nationwide. Here in the Brazos Valley, our local dispatchers say this couldn’t come at a better time after a difficult week....
Eighth-grader hopes to become a 911 dispatcher (ND)
BISMARCK, N.D. (KFYR) - Monday kicked off National Public Safety Telecommunications Week, which is meant to recognize public safety call center workers who dedicate their lives serving our communities. Tuesday, one eighth-grader decided she wants to be a 911...
911 Dispatchers Could Get Protective Service Classification
The role of the 911 dispatcher has evolved over the years from that of basically a clerical position to one that involves life-saving measures and knowledge. A bipartisan bill introduced in the U.S. House last week would reclassify public safety dispatchers from...
National 911 Program publishes resource on NG911 transition for dispatchers
By Laura French
WASHINGTON — The National 911 Program has published a new resource for dispatchers to better understand Next Generation 911 (NG911) and what to expect as their communications centers make the transition.
“NG911 for Telecommunicators” includes a plain language explanation of what NG911 is and isn’t, information on the changes and benefits NG911 might bring to a dispatcher’s job, advice on how 911 professionals can get involved in the NG911 transition at their center and how to stay updated on the progress of NG911 implementation, according to the National 911 Program. The resource also includes advice on self-care and wellness for public safety telecommunicators.
“This publication explains NG911 in clear, non-technical language to give you a better sense of how the transition might take place at your center,” National Association of State 911 Administrators (NASNA) Executive Director Harriet Rennie-Brown said in a statement. “Like any big change, this one won’t be easy or fast. But it is necessary.”
The National 911 Program has previously published resources for fire, EMS and law enforcement leaders to better understand the benefits of NG911 implementation. The latest publication emphasizes the essential role of telecommunicators in the successful implementation of NG911 networks.
“It’s telecommunicators — not the technology — that are the most precious resource,” stated Lee Ann Magoski, ENP, the director of emergency communications in Monterey County, California. “It’s not next generation that makes 911 work, it’s the dispatchers that are doing the job, day in and day out.”
Wichita Falls dispatchers recognized (TX)
Wichita Falls public safety dispatchers were recognized this week during National Public Safety Telecommunicators Week with a fiesta-style lunch complete with food and decorations. But it was businesses as usual when it came to taking emergency calls and dispatching...
Public Safety Advocate: Infrastructure Bill–Next-Generation 9-1-1, Rural Broadband; FirstNet MegaRange
This week I will be writing about Next-Generation 9-1-1 (NG911) and the $15 billion bill to fund the build-out that is currently included in the much larger infrastructure bill, the LIFT America Act, which was recently introduced in the House of Representatives. The...
Limestone County Sheriff’s hosts luncheon to honor telecommunicators, dispatchers (AL)
ATHENS, Ala. — There's a saying "not all heroes wear capes". Some work behind the scene, which is why Limestone County honored those who pick up the phone when 911 calls come in. The Limestone County Sheriff's Office hosted a "Telecommunicator Appreciation Luncheon"...
BPD names its 2020 ‘Dispatcher of the Year’ (CA)
BAKERSFIELD, Calif. (KGET) — Bakersfield police announced its “Dispatcher of the Year” for 2020 is Lance Powell, who has served a total of almost 27 years in the department’s communications center. A Dispatch Academy instructor, Powell is recognized for his ability in...
USFA: Honoring Public Safety Telecommunicators
United States Fire Administration It’s been a tough year for everyone, including public safety telecommunicators who have played such an essential role during the COVID-19 pandemic. During National Public Safety Telecommunicators Week 2021, take a moment to tell...
This week marks National Public Safety Telecommunicators Week (MO)
National Public Safety Telecommunicators Week runs this week, from April 11 to 17. This week honors thousands of men and women throughout the United States who answer emergency calls for assistance, dispatch emergency professionals and equipment and render...
NIST Unveils Prototype Tech for Integrating Broadband Into Public Safety Communications Systems
NIST said Monday that the prototype is intended to help older Land Mobile Radio towers and handsets benefit from wireless Long-Term Evolution (LTE) capabilities including voice, video, text, instant messaging and other data-related features. The agency noted that the...
KSP recognizing telecommunicators this week (KY)
#inform-video-player-1 .inform-embed { margin-top: 10px; margin-bottom: 20px; }
#inform-video-player-2 .inform-embed { margin-top: 10px; margin-bottom: 20px; }
Gov. Andy Beshear and the Kentucky State Police are acknowledging National Public Safety Telecommunicators Week, that runs through April 17.“Often called the ‘heroes behind the headsets,’ KSP telecommunicators provide a lifeline to both citizens in need and troopers in the field,” Beshear said. “They serve as an unseen but vital link in keeping law enforcement officers and Kentuckians safe at all times, day or night.”Kentucky State Police employs 185 telecommunicators at 16 posts.
“Our telecommunicators are challenged on a daily basis dealing with stressful situations, many that involve life and death, and they handle these situations with compassion, empathy and professionalism,” KSP Commissioner Phillip J. Burnett Jr. saidTelecommunicators handle dispatch duties for Kentucky state troopers, commercial vehicle enforcement officers, Kentucky Department of Fish and Wildlife conservation officers and other emergency service agencies. Each year, KSP telecommunicators answer more than 2 million calls for service.“Answering countless 911 calls from Kentuckians who are afraid and worried, is not a service that should be seen as regular, but should be recognized as extraordinary,” said Kentucky Justice and Public Safety Cabinet Secretary Mary C. Noble. “All of you are essential front-line workers who are faced with unique challenges daily, and you serve the commonwealth with the utmost integrity, skill and dedication.”During National Telecommunicator’s Appreciation Week, KSP plans to honor their dispatchers by highlighting stories and sharing photos on the agency’s social media platforms.The agency is currently hiring telecommunicators at local posts across the state.“Starting a job as a telecommunicator gives you the opportunity to observe different career options within the agency and helps you establish a solid foundation for whatever path you take,” Burnett said.State Police is seeking individuals who:
• Has excellent communication skills;• Has the ability to handle extremely stressful and challenging conditions;• Can handle flexible work schedules, including nights, weekends and holidays;• Has the ability to learn and adapt, especially in areas of technology.To apply, the applicant must meet the following requirements:• Must be a High School Graduate• Must obtain certification as a Telecommunicator by the Kentucky Law Enforcement Council (KLEC) and LINK/NCIC Operator within twelve months of employment.• Shall not have been convicted of a felony or other crimes pursuant to KRS 15.540.For more information or to apply for a telecommunication position with KSP, log on to the state personnel website at https://careers.ky.gov.
#inform-video-player-3 .inform-embed { margin-top: 10px; margin-bottom: 20px; }
Dispatchers are more the a voice on the other end of the line (CA)
TAYLOR COUNTY—Serving as a vital link between a community and the fire, medical and law enforcement agencies that aid them, Public Safety Telecommunicators act as critical lifeline to other first responders, and these unsung heroes are always there to answer the call....
How to 911 with Erica Snyder and Sami Pohl
Sami Pohl and Erica Snyder, dispatchers with the City of Loveland Emergency Communications Center in Loveland, Colorado, discuss their podcast How to: 911, which they use to answer common questions and misconceptions held by the public about emergency services. For...
“Every day I make a difference,” longtime dispatcher says (KY)
When she saw a help-wanted advertisement for dispatchers, Tammie Harrington didn’t know she was applying for the job that would become a 20-year career. “For me, it was just a stroke of luck,” Harrington said Tuesday. At the time, Harrington was a stay-at-home mother...
City Honors Emergency Personnel For National Public Safety Week (IL)
Press release from the Chicago Mayor’s Office: April 13, 2021 The City of Chicago’s Office of Emergency Management and Communications (OEMC) is celebrating National Public Safety Telecommunicators Week, April 11-17, as part of National 9-1-1 Education Month to honor the outstanding contributions of the City’s 9-1-1 workforce and other essential personnel. Join OEMC this week to applaud the extraordinary dedication of our 9-1-1 workforce and the challenging jobs they carry out every day to protect Chicago’s residents and first responders. On Wednesday, April 14 and Thursday, April 15, OEMC will celebrate newly graduated 9-1-1 call takers and dispatchers as well as recognize and award those who have gone above and beyond their duties as call takers and dispatchers in 2020. Commendations, Awards of Merit and Team Performance, and Other Award Highlights: Several 9-1-1 personnel will be receiving Awards of Commendation for saving the life of a suicidal resident by communicating with family members in order to locate their loved one or the individual in distress. Multiple Police Dispatchers are receiving an Award of Merit at the recommendation of the Chicago Police Department for their skilled professionalism over the radio during the Summer of 2020. Select 9-1-1 personnel will also be receiving Awards of Merit for providing life-saving CPR instructions for an elderly family member in one instance and an infant in another event. In each instance, the handling call taker calmly instructed the caller on chest compressions, counting along with the caller until the Chicago Fire Department arrived on scene. Team Performance Awards will be given to acknowledge excellent teamwork, including 9-1-1 personnel assisting on-scene Chicago Fire Department personnel in finding a trapped resident by focusing on the ambient noises heard in the background to pinpoint the location of the resident during a Still & Box alarm fire. Additionally, the OEMC’s Emergency Management Team is being recognized for their work during the COVID-19 Pandemic, including the City’s longest Emergency Operations Center activation in its history. The 3-1-1 Call Center and Traffic Control Aides will also be recognized. This press release was produced by the Chicago Mayor’s Office. The views expressed here are the author’s own.
Tedisco Tours New Saratoga County 911 Dispatch Center, Recognizes Emergency Dispatchers (NY)
Senator Jim Tedisco (R,C-Glenville) yesterday toured the new state-of-the-art 911 Dispatch Center at the Saratoga County Sheriff's Office in Ballston Spa and presented the agency with a NYS resolution he sponsored and passed commemorating our 911 dispatcher public...
Commissioners Approve Changes to Comm. Center Bylaws (NE)
The Cheyenne County Board also approved changes to the Emergency Communications Center bylaws, and the Interlocal Cooperation Agreement. Emergency Communications Director Heidi Gillespie said the interlocal agreement will be adjusted as of July 1, reflecting the...
Oregon 911 operators honored during Public Safety Telecommunicators Week
SALEM, Ore. (KTVZ) -- In 2020, 9-1-1 telecommunication professionals in Oregon answered approximately 2 million emergency calls for law enforcement, fire and emergency medical services to protect the lives and property of Oregonians. Since early in 2020, these...
Reauthorization SurveyMORE>
PSBTA Releases Survey on First Responder Support for FirstNet Reauthorization
New Survey: First Responders Overwhelmingly Support Reauthorization of FirstNet
A new bipartisan national survey commissioned by the Public Safety Broadband Technology Association finds near- unanimous support among first responders for reauthorizing the First Responder Network Authority (FirstNet Authority)– the agency overseeing America’s dedicated public safety broadband network.
PETITIONSMORE>
Congress should reauthorize the FirstNet Authority now.
Support the reauthorization of the FirstNet Authority to preserve public safety’s network
PSBTA UpdatesMORE>
Podcast
FirstNet and the 4.9 GHz Spectrum
This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.
LISTEN TO PODCAST
Public Sector GrantsMORE>
Webinar
Accessing Federal Resources When an Emergency or Major Disaster Strikes
In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.
REGISTER
Subscribe to Comm Center News
Get the latest News, Articles, and Insights from AllThingsECC.com weekly in our newsletter.
Stay Up to Date With The Latest News & Updates
Share Your Story
Join our community to share your experience and connect and collaborate with colleagues.
Join Our Newsletter
Get the latest News, Articles, and Insights from AllThingsECC.com weekly in our newsletter.
Follow Us
Stay connected with the latestEmergency Communications News, Articles & Information.



