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Sheriff’s office completes Ohio 9-1-1 program audit
PORTSMOUTH — Sheriff David Thoroughman announced the Scioto County Sheriff’s Office recently went through an audit concerning documentation, training, and call volume with the Ohio 9-1-1 Program Office. The office reviewed documentation and continuing training records...
Borough to hire for 2 dispatch positions (AK)
The Kenai Peninsula Borough will hire two borough employees to replace outgoing state employees at the Soldotna Public Safety Communication Center following a unanimous vote in support of the hire by the assembly during their April 20 meeting. The SPSCC, which is...
Quick Chat: Cel-Fi GO RED Boosts Emergency Communications Capabilities
Peter Matthews talks with chief and Western Fire Chiefs Association Technology Advisor Kim Zagaris and Paul Rigatti, engineer, Nextivity about Cel-Fi GO RED's signal booster to improve connectivity. Cel-Fi GO RED, powered by Nextivity, is designed to increase...
PSCR Awards $8M for First Responder 3D Indoor Tracking Prize
Credit: NIST NIST’s Public Safety Communications Research (PSCR) Division has awarded $8 million to the Crisis Technologies Innovation Lab at Indiana University’s (IU) Pervasive Technology Institute to implement a prize competition aimed at developing indoor...
Meet the Expert: Emergency Management Expert Bruce Fitzgerald Explores Advances in Technology and FirstNet
We recently spoke with Bruce about how technology has changed incident management and how FirstNet will support the continued advancement of tools and resources for public safety. By First Responder Network Authority Bruce Fitzgerald joined the First Responder Network...
NextGen 911: Technology enhances emergency communications (VA)
Morgan Edwards Orange County’s Emergency Communications Center is preparing to add powerful new features to its 911 services in the form of NextGen 911. The system allows dispatchers to receive texts, images, videos and other vital information from callers during an...
Buffalo man pleads guilty to making false 9-1-1 call that led to crash involving police car (NY)
Two pedestrians, the officer and two others were hurt after patrol car and another vehicle collided while officer was responding to the false call.Something went wrong. BUFFALO, N.Y. — A Buffalo man has admitted making a false 9-1-1 call that led to five people being...
TX Dispatchers Use Video Calls to Reduce Ambulance Runs
San Antonio 9-1-1 dispatchers are using 9-1-1 video calls to help cut down on unnecessary ambulance runs. According to WOAI-TV, the new system works like this: Callers who don't appear to be in a life-threatening situation are transferred to a special clinical...
Text to 9-1-1 When Placing a Call Doesn’t Work (CA)
Big Bear News – Big Bear Lake, CA – The Big Bear Fire Department is reminding Big Bear valley residents and visitors that during periods of inclement weather, such as today, cellular service could be interrupted. They remind you that often times you can text to 9-1-1,...
Dispatch center is almost fully staffed but cost of living could cause problems (WY)
The dispatch center that responds to 911 calls in Teton County is close to being fully staffed at the start of budget season. But the high cost of living in and around Jackson Hole may mean it’s not yet out of the woods. Teton County Sheriff Matt Carr told the Teton...
Department of Public Safety launches new mobile app (NY)
Ithaca College has launched a new app component of its emergency notification system, the Rave Guardian mobile app. The app is an extension of the college’s Alert Emergency Notification System and allows users to get push notifications on their cellphones from the...
Emergency Response Dispatch, Analytics Startup RapidDeploy Raises $29M
Photo: Shutterstock One thing we learned as a child was to call 911 if there’s an emergency. If you’ve ever had to make the call, you know it can be nerve-racking. With approximately 240 million 911 calls made each year, there’s pressing demand for call centers to be...
Voters to decide countywide mental health millage, 911 surcharge (MI)
GENESEE COUNTY — A special election will be held May 4 with polls opening at 8 a.m. countywide for voters to consider a mental health millage and a telephone bill surcharge renewal for 911 services. Voters in the Bendle Community Schools district will also consider a...
Retiring Kansas Policeman Makes Final Call to Dispatcher Fiancée
A police officer made his final call to his fiancée – a department dispatcher – before retiring from the Emporia Police Department in Kansas on April 28. Video shared by Lyon County Emergency Communications Center shows dispatcher Selena sending Officer Ayer home for...
St. Lawrence County to see $6 million state grant for emergency dispatch system after two-year wait (NY)
Cherokee County 911 Center Makes Tech Upgrades (AL)
The Cherokee County 911 Center has underwent numerous technological upgrades over the past several months. Those upgrades have enhanced our ability to communicate with 911 callers when the caller may not be able to communicate with us. One of those upgrades is called...
They Have Your Six
Michael Mendoza
No matter the agency, we all have the officer that complains that
we are picking on them. We all know it’s mainly because it’s in their beat or
sector or they are the closest unit. It’s also because we are too busy with pending calls to care if their
feelings are hurt. A few of us make these officers feel our wrath by sending
them from one side of town to the other, fielding every report under the sun.
How many of us are envisioning the officer we want to do that to?
Ultimately, we all want every one of our officers to go home, and
we all want to catch the bad guy and be the best dispatcher we can be for our
residents, right?
In 2010, my agency went through some changes. Uncomfortable
changes I couldn’t get past. My lack of maturity and perspective got me in
trouble, and I decided to leave. A few years went by and I had to grow up. What
I learned was that in the end, the only one that had control over my life and
my future was me. I returned to the career I loved and from that point on I
decided I was going to outlive the BS.
Seven years later, several people in my agency are unhappy and
quitting. Reflecting on my unhappier times, I, like many of my current co-workers,
would project the blame of my problems onto others, believing they’re picking
on me. After this reflection I realized that every time I was acting out or
complaining, I was being the jerk officer grumbling about my dispatcher.
On the flip side, one of our officers will go through calls, clearing
them as quickly as possible, and we seldom hear a complaint. She just does her
job. Unfortunately, we take advantage of this type of officer. Like her, once I
was back in the headset again, I dove in headfirst, going above and beyond with
every opportunity I could. I got overwhelmed. I was doing great at work, but I
wasn’t doing so great at home. At that point, I decided I was just going to dispatch.
As dispatchers we are seldom thinking about the environment that
we are creating for our responders. We’re constantly focused on our duties, forcing
responders to milk calls to take care of their personal needs. That’s the
environment we create. We’re focused on the task at hand and less on the hands
that take care of the task.
We all have a dispatcher in our lives. For some of us it’s a supervisor,
sergeant, or even the dispatch manager. We get frustrated because they don’t
see it from our end. They don’t understand our needs. We fail to realize that they’re
our dispatchers; not literally, but they’re focused on the task at hand and
less on the hand that takes care of the task.
None of this is meant for you to go home and fix everything.
The purpose is for you to have a little more understanding, compassion,
and perspective.
Understand there’s always another motivation but the end goal is
still the same—to give the best service to the citizens that you are there to serve
and protect.
If you are the employee: You’re not just another butt in a seat, you are someone’s hero and protector. You have their six. Likewise, understand that your supervisor or manager (or whoever) is your dispatcher, and they’ve got your six too.
About the Author
Michael Mendoza is a Texas Master Telecommunicator with over 10 years in the industry and Texas Commission of Law Enforcement (TCOLE) certified trainer.
New County Communications Chief on the Job (ME)
Tara Doe, of Newcastle, is the new director of the Lincoln County Communications Center. The center fields 911 calls and dispatches emergency services throughout the county. (Charlotte Boynton photo)Lincoln County has a new communications director, believed to be the first woman to serve in the role. The county selected Tara Doe from a pool of six candidates to lead the agency that fields 911 calls and dispatches emergency services throughout the county.
Doe, of Newcastle, began her career with the county as a part-time communications officer in 2008 and shifted to full time the next year. In 2015, she became a certified communications training officer.
In 2017, after completing a course through the International Academies of Emergency Dispatch, she was able to assist in instructing an emergency telecommunicators course to new dispatchers from all over the state at the Maine Criminal Justice Academy.
In 2019, Doe filled in as an interim emergency communications supervisor and became certified as a communications center supervisor. In 2020, she became a full-time emergency communications supervisor. She held that position until the county hired her as director.
Doe replaces Thomas Nelson, who resigned last month after two-plus years in the role to take a position with MaineHealth.
During a recent interview, Doe said she received encouragement from the late Kathy Blagdon, who passed away in 2019. Blagdon served the county for over 35 years as a dispatcher, supervisor, and deputy director of the communications center.
“Kathy was truly my mentor,” Doe said. “She worked to make us all better; she encouraged us to do our best and didn’t expect anything less from us. Kathy was an inspiration to all who knew her.”
In her new position, Doe looks forward to providing a level of service residents and visitors deserve and expect.
“They depend on us to give our all, to work together for a successful outcome in emergency situations,” Doe said.
Doe credits her father, the late Chester Morgan, for instilling a spirit of giving. She said his philosophy was to never borrow or lend, but if there is a need, to just give.
He once asked her why she had chosen to become a dispatcher. She told him it was her way of making a difference and helping people, and that she was practicing what he had taught her.
Doe is married to Mark Doe and has been involved in the family business, Louis Doe Home Center in Newcastle, since 2010. She manages the center’s engraving business.
The family has an extensive history of involvement in local emergency services. Her husband serves as deputy chief of the Central Lincoln County Ambulance Service.
When Doe is not at the communications center or the store, she enjoys knitting and woodworking.
The new director speaks highly of the communications center’s staff, which includes two supervisors and 11 dispatchers.
“They are giving hearts. We are very fortunate to have every single one of them. No matter who sits in this chair, without them it would not function,” she said.
By Doe’s calculation, the staff has a combined 162 years of experience in emergency communications.
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