DesCom rolls out new 911 technology to improve response time in Des Moines County (IA)

by | May 1, 2021 | Comm Center News

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In this file photo Shana Krogmeier, the director of Des Moines County's emergency communications service, DesCom, center, meets with advisory board members from left Burlington Fire Department Chief Matt Trexel, West Burlington Police Chief Jesse Logan, Danville Fire Department Assistant Chief Allen Schillie and Burlington Police Chief Dennis Kramer, Thursday Feb. 21, 2019 at the Burlington Police Station.

Thanks to some new software, those calling 911 in Des Moines County might get their help a little faster.

DesCom director Shanna Krogmeier said the public safety answering point has been working recently from a new Computer Aid Dispatching 

“It’s an upgrade to all of our maps … the entering of calls, that sort of thing,” Krogmeier said…