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Coworkers Save Chicago Dispatch Supervisor’s Life After He Suffers Heart Attack (IL)
Hundreds of calls come in every single day to the 911 call center at the Office of Emergency Management and Communications, but recently dispatchers got an emergency call for one of their own. “I was actually on the stretcher and they were rolling me to the...
Burlington Call Center Evacuated After Hazmat Incident: Report (NJ)
BURLINGTON COUNTY, NJ — A hazardous material incident resulted in the evacuation of the Burlington County 911 Call Center late Tuesday afternoon, according to county officials. Four employees were hospitalized as a precaution after a carbon monoxide leak at the...
Orleans Parish unifies next-gen 911 services in the cloud
The Orleans Parish Communication District (OPCD) is working to launch a cloud-based 911 contact center that allows for next-generation 911 services and unifies location, audio, video, chat, text-to-911 and mapping data on one platform. Carbyne, a public-safety...
Commissioners approve dispatch deal (IN)
Daviess County and the city of Washington appear to have reached an agreement for a combined emergency dispatch system. “After meeting with the mayor (Washington Mayor Dave Rhoads) and councilman (Washington City Councilman Allen) Brown on June 14, we have come to a...
Conroe ISD Police partner with Montgomery County to manage 911 calls (TX)
As Montgomery County continues to grow rapidly, the county is turning to the Conroe ISD police department for help managing emergency calls. The Montgomery County Emergency Communications District is the local agency charged with providing emergency communications...
County looking into moving 911 dispatch center to the airport (OR)
The county is looking into the possibility of moving the 911 dispatch center into a building near the Grant County Regional Airport in John Day. Paul Gray, the county’s emergency manager, said a new location for the dispatch center — which is its own agency — would...
Sheriff: iPhone feature to blame for more than 700 accidental 911 calls this year (MN)
(FOX 9) - A county sheriff's office in northern Wisconsin says it has taken more than 700 accidental 911 calls this year, which it attributes to an iPhone feature that can be accidentally triggered while boating or riding ATVs. According to the Langlade County...
Kent Police issue statement about 52-minute 911 response time (WA)
Kent Police said the department and Valley Communications Center are reviewing the 52-minute response time by officers to a 911 call June 14 when a boyfriend reportedly beat and strangled his girlfriend to death at a local hotel. “We are deeply saddened by the...
Behind the Badge: Council Bluffs receives Class 1 after ISO PPC evaluation process (IA)
Over the last year, the Council Bluffs Fire Department, Council Bluffs Water Works and the Pottawattamie County 911 Communications Center underwent the ISO PPC evaluation process. I'm happy to report that Council Bluffs received a Class 1 rating that goes into effect...
NENA does not oppose $15 billion NG911 proposal, but wants language ‘corrected,’ CEO says
National Emergency Number Association (NENA) CEO Brian Fontes said it is “false” that his organization would oppose legislation that would provide $15 billion in federal funding for next-generation 911 (NG911) deployments, but he reiterated NENA’s stance that some...
Carlsbad’s modernized emergency call system goes online under state grant (NM)
A new modern emergency phone system replaced an outdated program used by the City of Carlsbad last month after a state grant of $568,000 was secured. The money was appropriated from the New Mexico Department of Finance and Administration (DFA) during the current...
Mayor Turner appoints interim director of Houston Emergency Center to permanent role (TX)
Mayor Sylvester Turner has appointed the interim director of the Houston Emergency Center to the permanent role, according to a press release. Robert Mock took on the interim role on Feb. 1, a day after the previous director, David Cutler, retired....
Oregon 911 centers first in US with new system to deliver secure location info from smartphones
SALEM, Ore. (KTVZ) -- Oregon’s 9-1-1 Program and RapidSOS, an emergency response data platform, announced Monday a partnership to deliver lifesaving enhanced location data to each of the state’s 43 9-1-1 centers. Oregon is the first in the nation to securely deploy...
Dallas police increasing 911 dispatch center staffing (TX)
DALLAS - The Dallas Police Department is addressing the 911 dispatch staffing shortage that has led to delays in response time to some priority calls. The department says it is adding and moving staff around to beef up the emergency call center and getting more...
DFEMS wants 911 calls ‘centralized’ (Micronesia)
DEPARTMENT of Fire and Emergency Medical Services Commissioner Dennis Mendiola said there is a need to “centralize” 911 emergency calls. “We are communicating with the Department of Public Safety, CNMI Homeland Security, the governor’s office, and the Legislature to...
San Jose Dispatchers Warn 911 Calls May Be Put on Hold Due to Staffing Shortage (CA)
San Jose’s 911 dispatchers are sounding the alarm and urging the city council to take immediate action addressing a staffing shortage. Dispatchers said the staffing issue means some calls for help are getting put on hold. Fire dispatchers said during the VTA yard...
Upper Arlington’s Municipal Services Center slated for $2.5M in renovations (OH)
Upper Arlington is eyeing an estimated $2.5 million in security upgrades and renovations to the city's Municipal Services Center, 3600 Tremont Road. Space from the city's former 911 dispatching room can be incorporated into either the existing UAPD space or City...
City to build own Emergency Call Center, look for partner cities (AZ)
With a study into a potential merger with the city of Chandler on Emergency Call Center services now called off, Maricopa is looking to build its own facility and host operations for municipal partners. The Chandler study was halted for a variety of reasons, according...
City manager provides update on Communications Center Agreement to council (TX)
The Harker Heights City Council, at a recent meeting, heard a report from City Manager David Mitchell, concerning the updating of the Bell County 9-1-1 Communications Center Agreement, which, in addition to Harker Heights, serves Killeen, Temple, Belton, and Bell...
Apple Watch goes berserk – keeps dialing 911
Apple’s devices are usually expensive relative to the competition. The argument that Apple fans make on behalf of the company is that Apple doesn’t compromise its quality. Thus, you would expect that its devices will be perfect and without any design fails. However,...
Reauthorization SurveyMORE>
PSBTA Releases Survey on First Responder Support for FirstNet Reauthorization
New Survey: First Responders Overwhelmingly Support Reauthorization of FirstNet
A new bipartisan national survey commissioned by the Public Safety Broadband Technology Association finds near- unanimous support among first responders for reauthorizing the First Responder Network Authority (FirstNet Authority)– the agency overseeing America’s dedicated public safety broadband network.
PETITIONSMORE>
Congress should reauthorize the FirstNet Authority now.
Support the reauthorization of the FirstNet Authority to preserve public safety’s network
PSBTA UpdatesMORE>
Podcast
FirstNet and the 4.9 GHz Spectrum
This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.
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Public Sector GrantsMORE>
Webinar
Accessing Federal Resources When an Emergency or Major Disaster Strikes
In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.
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