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Unlike other agencies, NTECC has avoided dispatch staffing issues (TX)
Several emergency response agencies in North Texas are struggling to keep their dispatch center fully staffed. But the North Texas Emergency Communication Center (NTECC) is not one of them. NTECC, which answers 911 calls and dispatches emergency crews in Coppell,...
FCC releases order addressing diversion of 911 fees
State and local entities that use revenues from 911 fees for purposes that do not directly support 911 will be identified and risk losing access to federal 911 funding, according to the FCC’s report and order addressing the issue of 911 fee diversion that was required...
Durham 911 staffing improving, but call takers still feel overworked (NC)
DURHAM, N.C. (WNCN) — In a city that averages more than two shooting incidents per day, the Durham Emergency Communications Center stays busy with 911 calls coming in non-stop. “We receive a lot of calls, I mean Durham is a very place,” one Durham 911 call operator...
Yuma Police Department goes “one on one with 911” (AZ)
YUMA, Ariz. (KYMA, KECY) – The Yuma Police Department Dispatch Center is hosting Saturday from 3:00 p.m. to 7:00 p.m. on 1st Ave. 1500 a recruiting event. Known as One on One with 911, the opportunity provides an opportunity for members of the community to meet and...
$14M upgrade to Cass County emergency radio system nearly complete (ND)
The new system with 1,800 radios for countywide public safety and public works employees should be fully operational by September, according to Project Manager Brian Zastoupil with the Red River Regional Dispatch Center. City and rural firefighters, police and...
Maine Warns People About iPhone Feature Causing 911 False Alarms
So I'm pretty sure we have akk "butt dialed" someone, somewhere, sometime. Maybe even many times. Usually no harm, no foul, right? Now this brings to light a recent Facebook post from the Maine Department of Public Safety Communications department that has many people...
Florida School Districts Select Raptor Technologies as their Panic Alert Solution for Alyssa’s Law Requirement
Raptor Technologies, the leading provider of school safety software, has been selected by seven Florida counties as the mobile panic alert provider to meet the Alyssa's Law requirement for the upcoming 2021-2022 school year....
Langlade County Sees Increase in Accidental 911 Calls (WI)
Local Sheriff’s offices are seeing an increase in accidental 911 calls. It’s creating a drain on resources. So far this month, the Langlade County Emergency Dispatch has gotten more than 159 accidental 911 calls and more than 700 so far this year. Langlade County...
AT&T, FirstNET Increase Number of Portable Cell Cites for First Responders to Over 100; Jason Porter Quoted
AT&T (NYSE: T) has announced the expansion of the FirstNet broadband communications platform’s deployable network assets to support public safety personnel during emergency response efforts. The company said Thursday the expansion provides law enforcement,...
Land leases to host county towers, improve emergency communication (PA)
Land leases for three towers in Orwell, Smithfield and Wysox townships were approved by Bradford County Commissioners Thursday as part of an effort to improve emergency communications in areas where it has been lacking. According to Public Safety and Planning Director...
Georgetown Police Department Announces Retirement of Dispatcher Lucille Manning (MA)
GEORGETOWN — Chief Donald C. Cudmore and the Georgetown Police Department announce the retirement of Communications Dispatcher Lucille Manning after more than three decades of dedicated service to the community. Dispatcher Manning was hired in 1987 in the Georgetown...
Otero County, Alamogordo and Cloudcroft to establish public safety answering point (NM)
The City of Alamogordo, Village of Cloudcroft and Otero County created a public safety answering point which would allow a 911 call center to route emergency calls to the correct entity. A first step in the process was the approval of a joint powers agreement which...
I-TEAM: Continuing the Coverage: Aiken County 911 (SC)
AIKEN, S.C. (WRDW/WAGT) - Aiken County Sheriff Michael Hunt, Administrator Clay Killian, and others are all being sued in federal court. It’s the latest development in our I-Team investigation – Aiken County 911. One year ago we brought you the story of Barbara...
The 911 operator did not send an officer from Fort Worth on call and 3 people died, according to a press report (TX)
An overworked 911 caller failed to dispatch a Fort Worth police officer on a June 1 domestic call that ended in double murder and suicide, according to a news report. Former 911 operator Kate Colley told KXAS-TV the stressed 911 dispatcher received a call from Holly...
Southeast Communications 911 Center in Beatrice to add Richardson County (NE)
By adding Richardson County, Lang says two additional dispatchers would be added, allowing the Southeast Communications Center to provide 24-hour coverage with three persons, seven-days-a-week. He said the center is looking at options for remodeling, or possibly other...
Estes Park Emergency Communications Center Honored for Achieving Accreditation as Center of Excellence (CO)
Estes Park Police Department’s Emergency Communication Center also known as EPECC has again been recognized by The International Academies of Emergency Dispatch® (IAEDTM) as an Accredited Center of Excellence (ACE) for emergency medical dispatching. EPECC first...
Corsicana police Communications Team awarded (TX)
The Corsicana Police Department congratulates Caylin Milligan, Chelsea Dyer and Savannah Ybarra, and the entire Corsicana Police Department Emergency Communications Team, recently awarded by the North Central Texas 9-1-1 region. Milligan and Dyer were winners of the...
Pilot program will train Immokalee students to become emergency dispatchers (FL)
Cenaida Herrera never before considered a career as a 911 dispatcher.But, always keeping an open mind about her career prospects, the recent Immokalee High School graduate wanted to learn as much as she possibly could about the profession.With Wednesday’s announcement of the Immokalee Foundation’s new partnership with the Collier County Sheriff’s Office, students can train in emergency 911 communications through the foundation’s Public Safety Career Academy.”Just the opportunity and the new experience with everything they offer it was all very overwhelming,” Herrera said in a press conference at the Collier County Emergency Communications Center. “I’m really into new stuff. … I’ve never really seen myself working for the sheriff’s office. With the new opportunity, I might.”By the way:Collier commissioners set to vote on Bill of Rights Sanctuary County ordinanceMore coverage:Slain FWC officer Julian Keen remembered with launch of mentorship initiative in ImmokaleeEleven students selected by the Immokalee Foundation, ages 16 to 22, make up the inaugural class of this pilot program that began June 14 and will stretch until June 28.In a classroom at Immokalee Technical College students will learn police codes, emergency dispatch center technology and how to respond to someone calling 911 in distress.“The Collier County Sheriff’s Office is proud to partner with The Immokalee Foundation to provide this unique training opportunity for students in Immokalee,” Collier County Sheriff Kevin Rambosk said. “This program just makes sense because it will offer practical, real-world experience that can be parlayed into a dispatching job after graduation, preferably with CCSO.”The Immokalee Foundation, which has assets totaling more than $13 million, offers education programs that focus on building professional careers through support, mentoring and tutoring, and life skills development leading to economic independence.Immokalee Foundation President and CEO Noemi Perez stood alongside Herrera, Rambosk and student Edwin Ramirez at the press conference.”This new relationship with the Collier County Sheriff’s Office continues to diversify the ways we prepare our students for success,” Perez said. “We are grateful to Sheriff Rambosk and his team for the leadership and vision, not just for helping to expand The Immokalee Foundation’s educational program offerings, but for how this innovative new program will ultimately benefit our community at large.”Like in many areas of the country, emergency dispatchers are in high demand in Collier County. Rambosk viewed the program as a way to increase opportunities for partnership with the Immokalee community and generate interest in dispatching careers.Students will have 232 hours of training including operation of communication equipment, mapping location skills and laws, and policies and procedures. The training extends to understanding privacy and state public records laws, testifying in court cases involving emergency calls and stress management.The program also offers hands-on experience sitting beside certified dispatchers and presentations from road patrol deputies, paramedics and firefighters.Did you know? Immokalee Community School expanding to middle school after parents’ advocacyIn case you missed it:Roberts Ranch home rehabilitation project seeks to preserve Immokalee historySee photos:Vigil held for Immokalee man killed by CCSO deputy Students can then take the exam to become a state certified public safety telecommunicator.While still learning, students can begin the application and hiring process with the sheriff’s office with the goal of starting on-the-job-training in August as a full-time dispatcher with starting compensation of $18.02 an hour with benefits.Becoming a fully trained dispatcher takes about 18 months with a year-long probationary period.”When that’s all done what we hope is that they love the career field. They want want to try it. They want to try it with us,” Rambosk said adding the academy could be expanded in the future to other areas of the sheriff’s office. ” … Our goal once certified by the state as a telecommunications operator is that we hire them right here in Collier County so they can support the residents and neighbors that they live with.”
Local 911 center works to improve response time with new technology (TN)
HENDERSON COUNTY, Tenn. — Henderson County 911 spent Wednesday morning testing how quickly they can respond to calls. “We’ll initiate 10 motor vehicle crashes across the county, mostly in the I-40 district area and Highway 412,” said Pamelia Tolley, 911 Director for...
COA affirms denial of summary judgment to Howard Co. after botched 911 call (IN)
A genuine issue of material fact still exists on the willful or wanton exception to governmental immunity for the use of a 911 system in the case of mishandled Howard County emergency call that resulted in a woman’s death, the Indiana Court of Appeals has affirmed. In...
Reauthorization SurveyMORE>
PSBTA Releases Survey on First Responder Support for FirstNet Reauthorization
New Survey: First Responders Overwhelmingly Support Reauthorization of FirstNet
A new bipartisan national survey commissioned by the Public Safety Broadband Technology Association finds near- unanimous support among first responders for reauthorizing the First Responder Network Authority (FirstNet Authority)– the agency overseeing America’s dedicated public safety broadband network.
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Congress should reauthorize the FirstNet Authority now.
Support the reauthorization of the FirstNet Authority to preserve public safety’s network
PSBTA UpdatesMORE>
Podcast
FirstNet and the 4.9 GHz Spectrum
This episode dives into the critical evolution of public safety communications, focusing on the recent FCC decision to establish a nationwide Band Manager framework for the 4.9 GHz spectrum, and discuss the evolution and deployment of the FirstNet System. Host Chris Tubbs interviews Chief Jeff Johnson, a leader in public safety technology and the development of FirstNet. Together, they explore the history, governance, and transformative potential of FirstNet and the 4.9 GHz spectrum in enhancing public safety operations with emerging technologies like AI, 5G, and augmented reality. The discussion emphasizes the importance of protecting and optimizing public safety spectrum, the lessons learned from past advocacy efforts, and a call to action for public safety leaders to remain engaged in ensuring the spectrum’s effective use and governance.
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Public Sector GrantsMORE>
Webinar
Accessing Federal Resources When an Emergency or Major Disaster Strikes
In light of the major disasters that our nation has recently experienced, PS Grants is offering this FREE webinar to review Disaster Assistance Programs and how to access them. Learn what federal funds and resources are available through Disaster Assistance, understand the process of requesting assistance, know what to expect before, during, and after, and find out who to contact for help.
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