Top Comm Center Headlines

WSU to restructure police into Dept. of Public Safety (OH)

AIRBORN — Wright State University will reorganize its police department and complementary services into its Department of Public Safety as part of the university’s overall restructuring plan. The plan is designed to sustainably support university operations at an...

FirstNet keeps students safe on school buses (MD)

By Lori Stone, FirstNet Authority Senior Public Safety Advisor Buses taking students to and from schools in Carroll County, Maryland are now equipped with FirstNet….
The post FirstNet keeps students safe on school buses first appeared on All Things FirstNet.

County emergency teams revising radio plans (IL)

EDWARDSVILLE — Local first responders have formed a committee to look at radio operability issues, according to Madison County Emergency Management Director Tony Falconio. At the Madison County Board’s Public Safety Committee meeting on Monday, Falconio noted issues...


Thursday, January 21, 2021

PSSA Panel Discussion: 4.9 GHz Petitions

9:00 a.m. PT/10:00 a.m. MT/11:00 a.m. CT/12:00 p.m. ET

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‘It’s just call after call’: California 911 dispatcher – New

With a COVID-19 surge that is killing one person every 15 minutes in California’s Los Angeles County, the 911 emergency medical system has been stretched to the brink. [CLICK READ MORE TO VIEW VIDEO]...

Atlanta’s 911 call center short staffed (GA)

TLANTA - There is a critical staffing problem in the Emergency 911 Communications Center. Director Amanda Pritchett told the Atlanta City Council the office is short by at least 30 people. The number can fluctuate... READ MORE

Customizable, Reliable, Affordable, Secure 9-1-1 solution

A conversation with Darold Whitmer from nga911 about their cloud based solution

Addressing changes Watch now: Bristol, Virginia working to comply with Next Generation 911 system (VA)

Four-and-a-half minutes. That’s how long it took for a Washington County dispatcher to locate an emergency call in 2018 where three bodies had been found in a home near Watauga Road. Confusing addresses, misplaced numbers and duplicate street names can cause...

All Things ECC LIVE – Las Vegas Fire & Rescue

A conversation With Matt Grogan, Communications Specialist, about everything from Route 91 to COVID to Social Unrest and their affect on the Communications Center

Intelligent Scheduling for Safe Cities

A conversation with Greg Kandel and Jason Klink from Informer Systems about automated scheduling for public safety

Considerations when building a Public Safety Communications Center

Willis Carter offers insight on lessens learned and suggestion reference Building one in the current COVID-19 environment

ECC Operations During COVID-19

A conversation with Nonie McCandless about operations in a rural communications center during this pandemic

What All Things ECC has to Offer

Information about a website dedicated to the true first, first responders

ATECC LIVE – Considerations when building a Public Safety Communications Center

Having recently been in charge of building a new public safety communications center, Willis Carter offers insight on lessens learned and suggestions for building one in the current COVID-19 environment

Follow Us @AllThingsECC

Reliable mobile broadband brings greater situational awareness to #fire personnel. Check out to see how fire agencies in Michigan, Washington, Virginia, and beyond use @FirstNet as they respond to everyday incidents and natural disasters.

#FirstNetintheNews: In response to the challenges of COVID-19, @ArlingtonVA’s Emergency Comms Center deployed remote call-taking, dispatching, and supervision capabilities. See how @FirstNet is powering this innovative tech (via @RadioResourceMG):

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Put Aside Caller’s Anger

Eric Harne
Dealing with irritated, angry people is periodically part of the emergency dispatcher’s job description. This can be particularly troublesome when dealing with life-or-death situations and the person on the other end of the phone is belligerent and angry. Since it’s an issue that won’t go away, it becomes a matter of defusing the anger and resolving the caller’s problem without resorting to anger and creating a more significant problem.

‘9-1-1. Please Leave a Message’ (OR)

The residents of Portland are getting a look at the future of police services, and response time in Portland. It’s not going to be pretty, judging from this Oregonian headline:“Intruder with knife, boy being held: No Portland police response for 1 hour, 36...

Voice of the People, Sept. 7, 2020

When faced with an emergency, we’re taught to recognize another group of essential unsung heroes: 9-1-1 dispatchers. Every day in over 6,000 public safety call centers in the U.S., 9-1-1 dispatchers are picking up the phone to help people in crisis, some facing their...

Introducing Eric Harne

Editor’s Note: Eric Harne’s column describing Communications Mapping (posted on the Journal website) drew such a large readership that we decided to ask him a few questions about his system. He graciously accepted. His Angry Customer Protocol (ACP) (July/August 2020 Journal) is available in the July/August 2020 issue of the Journal.

Your Stories

UNDER THE HEADSET: A Day in the Life

This is the first installment in a series of fictional dramatizations about the trials and tribulations of a public safety telecommunicator. The story is fictional, but the circumstances are real for many employed in public safety communications.

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