Key takeaways AI improves 911 response times and dispatcher efficiency: Artificial intelligence in emergency dispatching helps prioritize 911 calls, reduce dispatcher burnout and streamline non-emergency call handling for faster police and EMS response. AI-powered 911...

Most people don’t give much thought about 9-1-1—until they need to call. Whether it’s a medical emergency, a fire, or a crime in progress, that quick phone call can make the difference between life and death. Behind the scenes, a highly coordinated system is in...

A 911 dispatch center can be a high-stress work environment. To combat this, Summit County’s Emergency Communications Center recently added a new employee who’s ready to jump into action when a dispatcher starts to feel the stress of the job. His name is Archie.

Last week APCO took part in international 5G standards meetings held by 3GPP in Prague, Czech Republic to develop technical specifications for the 4.9 GHz spectrum band, an important step towards bringing 5G services to the public safety community in the U.S.   READ...

DEARBORN, Mich. (WXYZ) — A 27-year-old Dearborn police dispatcher is pursuing his dream of becoming a doctor after overcoming a rare cancer diagnosis that nearly derailed his plans. READ FULL ARTICLE

DES MOINES — Iowa Gov. Kim Reynolds approved the full state standings budget, Senate File 659, Wednesday after emergency response systems officials asked her to veto a provision over concerns it would lead to budget uncertainty for local 911 boards. A state board on...

Tucked inside Bellevue City Hall is NORCOM, a regional public safety communications agency where trained professionals are on duty around the clock. It’s one of 11 Public Safety Answering Points in King County where dedicated 911 professionals respond daily to support...

Mayor Muriel Bowser has officially reopened the newly-renovated Public Safety Communications Center (PSCC), following an $18.5 million upgrade aimed at enhancing the city's emergency response capabilities. Joining the mayor at the event were Deputy Mayor for Public...

Leaders of four key organizations ask members of the Senate Commerce Committee to include federal funding to pay for the deployment of IP-based, next-generation-911 (NG911) technology in the “One Big Beautiful Bill” reconciliation legislation that the Senate is...

Many agencies underestimate the cost of operating even a modest 2-position dispatch center. On paper, it sounds manageable — just two dispatchers, right? But let’s break it down READ FULL ARTICLE

BATTLE CREEK, Mich. — The Calhoun County Consolidated Dispatch Authority celebrated its newest radio communication system going online on Tuesday afternoon. The department celebrated the upgraded technology that comes from a 9-1-1 millage approved in 2022.

BROWN COUNTY (WLUK) - So far this year, Brown County emergency operators have received about 4,000 hang-up calls. People inadvertently or unknowingly calling 911and then hanging up because they don't have an emergency. Technology can be helpful in times of need, but...

Dispatchers at the Honolulu Police Department are being forced to work overtime because of short staffing. Some 911 callers are waiting as long as 20 minutes to ask for help. Employees face “vitriol and verbal abuse ” from supervisors. The allegations were outlined in...

On June 4, 2025, the FCC released a Public Notice announcing the due dates for comments on a Further Notice of Proposed Rulemaking (FNPRM) proposing improvements to ensure the resiliency, reliability, interoperability, and accessibility of Next Generation 911 (NG911)...

Jason Moore learned how technological innovation at a South Carolina 9-1-1 dispatch center eases the burden on call-takers, accelerates response to citizens in need and improves fire department effectiveness. Public safety answering points (PSAPs), which more commonly...

The Peninsula Regional Emergency Communications Center, which serves York and James City counties, and the cities of Poquoson and Williamsburg, recently announced the roll-out of new next-generation 911 tools that will help people better communicate with first...

WASHINGTON — A coalition of public safety leaders, emergency response professionals and industry groups has called on the Senate Commerce Committee to include critical funding for Next Generation 911 (NG911) technology in President Donald Trump’s “One Big Beautiful...

N.C. 911 Board Partnered with Richmond Community College to Develop First-of-Its-Kind Program for 911 Telecommunicators In recognition of a milestone nearly five years in the making, N.C. 911 Board members and staff recently celebrated the inaugural graduates of...

NASHVILLE, Tenn. (WZTV) — Metro Council has voted to ask the mayor’s office to investigate alleged toxic workplace conditions at the Davidson County Emergency Communications Center, which handles 911 calls for Nashville.

A major upgrade to public safety services is now live in the City of Catoosa. The city has opened a new $22 million public safety complex, which includes a $6 million 911 communications center. For the first time in nearly three decades, emergency and non-emergency...