We seem to always focus on those resources that respond to the scene with the lights and sirens, but we often forget about the Dispatchers who are the first ones to get the call and often try to make sense out of frantic voices on the other end of the line. Without...

If you know any of these individuals or Telecommunicators from another agency, reach out to them and tell them how much you appreciate the work they do.  The services we provide to the citizens of Waushara County could not be provided without these hardworking...

Each April, agencies across the country take time to honor the unsung heroes of emergency response during National Public Safety Telecommunicators Week. This year, from April 13th to 19th, Marshall County joins communities nationwide in recognizing the dedication,...

As the director of communications for the Newtown Emergency Communications Center, I am honored to submit this letter to The Bee on behalf of my staff for National Telecommunications Week (April 13 to 19). We are nine strong with two per diems, covering shifts 24...

DOWNTOWN AKRON — Summit County Council April 7 discussed using artificial intelligence (AI) to process non-emergency calls for various county public safety answering points (PSAP).Public Safety Director Lori Pesci said the AI-generated call answering system will be...

The Columbus Police Department has successfully completed extensive renovations to its primary 911 Emergency Communications Center at Police Headquarters and its backup center at 3111 Citizens Way. This upgrade project, which began in early 2023, aims to enhance the...

Kansas Gov. Laura Kelly signed a bill that makes the state's telecommunications technology part of its critical infrastructure. READ FULL ARTICLE

SAVANNAH, Ga. (WTOC/Gray News) - A dispatcher in Georgia is accused of ordering breakfast while answering a 911 call. On Valentine’s Day, Dylan Johnson called 911 when he thought someone was breaking into his home. When he finally made contact with a dispatcher, he...

A group of public safety telecommunicators for Hennepin County discussed their response to a residential plane crash in Brooklyn Park. READ FULL ARTICLE

“Our state has the best 911 professionals in the country,” said Governor Kelly Ayotte. “This new facility in Laconia will provide our dispatchers and emergency response personnel with state-of-the-art upgrades to help them continue their life-saving work. I was proud...

HAGERSTOWN – The Washington County’s Board of Commissioners voted unanimously to raise the county’s 911 fee from $1.25 to $1.75 per month per phone bill, aiming to bolster funding for its Emergency Communications Centeramid a persistent budget deficit.  g...

A balanced relationship between work and life outside of the office is a career aspect most people desire. For police dispatchers and those training them, it is absolutely essential. Cynthia Inmon, Victoria Police Department (VPD) telecommunications training...

  A new draft report from the Department of Public Safety suggests Vermont needs a massive overhaul in the way it handles emergency dispatch services, but the road to get there could be long and winding. The report, released last month, was the work of the Public...

The Georgia Emergency Communications Authority (GECA) joins 911 professionals across the nation in recognizing April as 911 Education Month, which is a time to raise awareness about the critical role of 911 and ensure Georgians understand how to use this lifesaving...

MONTGOMERY, Ala. (WSFA) - Understaffed 911 centers are not just a Montgomery problem, it’s nationwide. According to a 2023 survey published by the International Academies of Emergency Dispatch, only 82 out of the 774 911 centers surveyed were fully staffed, and 277...

On March 27, 2025, the FCC adopted a Further Notice of Proposed Rulemaking (FNPRM) proposing improvements to ensure the resiliency, reliability, interoperability, and accessibility of Next Generation 911 (NG911) networks.  NG911 will provide improved support for...

Addison, Carrollton, Coppell and Farmers Branch city council members individually approved a resolution related to the design and construction costs of the new North Texas Emergency Communications Center (NTECC). Approval of construction costs allows construction to...

CAPE COD – The landscape has changed markedly when it comes to dispatching for fire departments on Cape Cod. The Barnstable County Sheriff’s Department Emergency Communications Center has been expanding its services for local fire departments. In March, Chatham moved...

I am incredibly proud of the hardworking professionals at our Public Safety Communications Center. Every day, our dispatchers answer difficult calls with patience, professionalism, and dedication to the safety of our community. Their work is demanding and often...

Warren County and City of Vicksburg first responders come in a wide array of forms. From firefighters and medics to police officers and sheriff’s deputies, many emergency situations call for some, or all, of the men and women who make up the front-line, essential jobs...