As AI technology keeps pushing forward, it is bound to be integrated into law enforcement communication centers. AI-powered dispatch systems offer improved service delivery with more efficiency, faster response delivery and better application of the resources relating...

Stop Diverting 9-1-1 Cell Phone Charges and Invest in the Next Generation of Emergency Response In recognition of National Public Safety Telecommunicators Week, the New York State Association of Counties (NYSAC) released recommendations for strengthening 9-1-1...

WEST CHESTER, Pa. (WPVI) -- April 13-19 is designated as National Public Safety Telecommunicators Week (NPSTW ) in the United States, honoring 911 dispatchers' commitment, service, and sacrifice. It's a job that keeps you on your toes, and Michael Groff has been doing...

SPOKANE VALLEY, WA — A 45-year-old woman, referred to as “Jane Doe” by authorities, was arrested on April 13, 2025, for repeatedly misusing the 911 emergency text system after sending more than 300 messages in less than three hours.

"During this week, we honor the dedication and hard work of our EPSO telecommunications team, including dispatchers, call-takers, dispatch technicians, trainers, and all public safety telecommunicators who respond when called upon," said El Paso County Sheriff Joseph...

By  Zenji Nakazawa | Acting Chief, Public Safety and Homeland Security Bureau Could you talk a distraught parent through delivering their baby and clamping the umbilical cord?  What about guiding a lost, elderly person battling dementia and...

PUNTA GORDA, Fla. — Charlotte County Sheriff Bill Prummell is expected to address Punta Gorda’s City Council on Wednesday over a controversial county take-over of the city’s 911 center. READ FULL ARTICLE

Hawaii County’s new 17,127-square-foot Emergency Call Center in Hilo opened this week, housing dispatch operations for the Police and Fire departments. “After decades of planning, we now have a state-of-the-art facility where our police and fire dispatchers can work...

“Shots fired! Shots fired!” The patrol officer shrieked as he radioed in his location. Other officers acknowledged they were on the way. It was 1979 and I was training a new dispatcher to take my place in the radio room so I could move on to a patrol officer position....

VERONA, Va. (WHSV) - April 13-19 marks National Public Safety Telecommunicators Week, which highlights the importance of 911 dispatchers for emergency situations. A 911 call doesn’t go straight to a local fire or police agency. Rather, someone picks up the phone and...

BAKERSFIELD, Calif. — If you’re lucky enough to get a tour of Hall Ambulance’s new dispatch center in downtown Bakersfield, keep an eye on seven-year veteran dispatcher Julianne Solano. Emergency calls that would likely raise the blood pressure and heart rate in the...

Every year, during the second week of April, we set aside time to honor the telecommunications personnel in the public safety community. National Public Safety Telecommunicators Week celebrates and thanks those who dedicate their lives to serving the public with...

WEST DEPTFORD— In an average year, over 240 million 911 calls are made in the United States, with emergency dispatchers being the first point of contact in any emergency situation. According to the NJ EMS Data Repository, New Jersey handles over 1.5 million incidents...

National Public Safety Telecommunicators Week The Lancaster Township Police Department would like to extend its heartfelt gratitude to the dedicated team at Lancaster County-Wide Communications for their unwavering support of our operations.

240 million—that’s approximately how many calls are made to 9-1-1 in the U.S. each year*, and the total keeps growing. Given that there are only 5,748 primary and secondary Public Safety Answering Points (PSAPs) nationwide, that’s a lot of calls for the human...

During the week of April 13 through April 19, Deschutes County will be celebrating National Public Safety Telecommunicators Week (NPSTW) to raise awareness of the invaluable work done by Deschutes 9-1-1, 24 hours a day, seven days a week. READ FULL ARTICLE

We seem to always focus on those resources that respond to the scene with the lights and sirens, but we often forget about the Dispatchers who are the first ones to get the call and often try to make sense out of frantic voices on the other end of the line. Without...

If you know any of these individuals or Telecommunicators from another agency, reach out to them and tell them how much you appreciate the work they do.  The services we provide to the citizens of Waushara County could not be provided without these hardworking...

Each April, agencies across the country take time to honor the unsung heroes of emergency response during National Public Safety Telecommunicators Week. This year, from April 13th to 19th, Marshall County joins communities nationwide in recognizing the dedication,...

As the director of communications for the Newtown Emergency Communications Center, I am honored to submit this letter to The Bee on behalf of my staff for National Telecommunications Week (April 13 to 19). We are nine strong with two per diems, covering shifts 24...