LAS VEGAS, Nev. (FOX5) - The Las Vegas Metropolitan Police Department Foundation, in partnership with Resorts World, recognized 911 dispatchers Kacy Rafferty and Alicia Rivera Wednesday with the Good Ticket Award. The two were recognized for remaining clam and focused...

Minnesota County Is Still Reaping Huge Benefits from ASAP Service The Monitoring Association (TMA) announced today that Anoka County Emergency Communications Center (ECC) has dramatically reduced the amount of time that 911 telecommunicators spend on calls generated...

Two San Diego County sheriff’s deputies and an off-duty dispatcher are being credited with saving the life of an 11-year-old boy with autism who was found wandering in freeway traffic earlier this year. The incident happened on March 9 after the child went...

Parkland College’s Support for Workforce Training (SWFT) program is set to launch a new Telecommunicator 9-1-1 training this summer, offering local residents a pathway into high-demand emergency dispatcher careers. The two-week training, which begins June 2, will be...

TROY —  At a Troy City Council meeting April 21, council members unanimously approved contracts and budget considerations for upgrades and renovations to the Troy Police Department’s (TPD) Emergency Communications Center. The Emergency Communications Center was...

The 911 dispatcher who took the call from the suspected firebomber of the Governor’s Residence within an hour of the attack should have escalated the call, but didn’t, Dauphin County officials admitted. Chief Clerk Eric Hagarty said the county learned the 911...

LEONARDTOWN, Md. – The St. Mary’s County Department of Emergency Services is celebrating a major milestone in emergency communications, tracing its evolution from a modest two-dispatcher Civil Defense Emergency Control Center in 1954 to a fully modernized 9-1-1...

HAGERSTOWN – The night of April 19 inundated Washington County’s 911 Emergency Communications Center with a record-breaking 1,518 emergency calls over six hours as a powerful storm swept through the region with scant warning, causing widespread damage and...

Telecommunicators are responsible for quickly assessing calls, coordinating multi-agency responses, and relaying critical information to officers in the field. According to the National Emergency Number Association (NENA), an estimated 240 million 911 calls are made...

New Mexico’s highest court on Monday clarified a question posed by a federal court about which law to consider when weighing an emergency dispatcher’s legal immunity from allegations of a mishandled 911 call. In a unanimous decision published on Monday, the New Mexico...

Children of Boone County’s public safety employees will soon have a new space to stay while their parents are in the line of duty. The Boone County Public Safety Childcare Center will provide affordable, extended child care access to law enforcement and joint...

Enhanced 911, now available at a handful of emergency operations centers, could be statewide by 2026. The surcharge on your monthly phone bill funds the service, which allows callers to stream live video from emergency situations. Callers who use a language other than...

LEWISTON, Idaho — This week marks National Public Safety Telecommunications Week, a time to honor and recognize the dedicated telecommunications professionals who serve their communities in times of need. Among these unsung heroes are two communication specialists...

By Jennifer McIntyre, 9-1-1/Emergency Communications Subject Matter Expert, First Responder Network Authority When a person calls 9-1-1 to report an emergency, they rely on Public Safety Answering Points (PSAPs) to answer the call every time, without fail. They expect...

WASHINGTON – U.S. Senators Amy Klobuchar (D-MN) and Ted Budd (R-NC), co-chairs of the Next Generation 911 Caucus, introduced a bipartisan resolution designating April 13-19 as “National Public Safety Telecommunicators Week” to recognize 9-1-1 dispatchers for their...

“We’re behind the scenes. You never see us out in the community or out in public, you only hear voices... sometimes people might not know about us,” shared Halley Challis, training coordinator at BC 911. “To get that appreciation from the community, it means a lot to...

April 17, 2025 Addressing Health and Wellness Needs of Public Safety Professionals Washington, D.C. – Congresswoman Norma Torres (D-CA-35) introduced the bipartisan Providing Resources and Occupational Training for Emotional Crisis and Trauma (PROTECT) 911...

As AI technology keeps pushing forward, it is bound to be integrated into law enforcement communication centers. AI-powered dispatch systems offer improved service delivery with more efficiency, faster response delivery and better application of the resources relating...

Stop Diverting 9-1-1 Cell Phone Charges and Invest in the Next Generation of Emergency Response In recognition of National Public Safety Telecommunicators Week, the New York State Association of Counties (NYSAC) released recommendations for strengthening 9-1-1...

WEST CHESTER, Pa. (WPVI) -- April 13-19 is designated as National Public Safety Telecommunicators Week (NPSTW ) in the United States, honoring 911 dispatchers' commitment, service, and sacrifice. It's a job that keeps you on your toes, and Michael Groff has been doing...