ST. LOUIS — In response to months of complaints about St. Louis 911 callers being left on hold, Mayor Tishaura O. Jones announced plans Thursday to combine the city police and fire emergency call centers to eliminate a system that, Jones says, has created a 911...

MADISON, Wis. (WMTV) - A new program designed to provide alternative emergency response for mental health 911 calls will launch next week. The Madison Fire Department’s Community Alternative Response Emergency Services (CARES) team will begin responding to 911 calls...

Clallam County has received a pair of offers from Seattle-area architects to design a joint Emergency Operations Center and 9-1-1 dispatch center in west Port Angeles. The three commissioners on Aug. 24 opened non-priced proposals from OAC Services, Inc. of Seattle...

OSHKOSH, Wis. (WBAY) - A legend is hanging it up in Winnebago County. For more than 40 years, police officers, sheriff’s deputies, firefighters, and other emergency responders heard his voice on their radios. Now, Winnebago County’s longest serving 911 dispatcher is...

ST. LOUIS - Today, Mayor Tishaura O. Jones toured the 9-1-1 dispatch center in Downtown St. Louis to meet with 9-1-1 dispatchers and give an update to press on the administration’s efforts to streamline and improve the city’s current system. Mayor Jones met with...

Above: The Public Safety Building completed in 2019 combines a dispatch center for Southborough Police and Fire. Now, the Town is researching if working with other MetroWest towns on a regional dispatch center outside of the building makes fiscal sense. (image cropped...

Portland’s Bureau of Emergency Communications, which fields 911 calls for the city, did not dispatch police when a Chevron gas station employee called to report a potential explosion hazard as dueling protesters threw fireworks near the gas pumps during a street...

In its Tuesday meeting, the Allen City Council recognized an emergency dispatcher who officials credit for helping the city’s 911 dispatch center reach a new milestone. In June, the Allen Police Department became one of 92 agencies in the world to be awarded a...

CALEXICO — Agreeing that staffing is at crisis levels for the city’s police and fire dispatchers, Calexico Police Chief Gonzalo Gerardo was to present several options to city administrators this week in an attempt to find the money to pay for at least two more...

When it becomes necessary to call 911, the one needing help wants a calm, knowledgeable, reassuring voice to be on the other end. When police officers or first responders are sent on an emergency call, they want the voice giving them the details to be calm,...

CLEVELAND (WJW) – The FOX 8 I-Team has uncovered recordings that got a Cleveland EMS dispatcher punished. The I-Team also found out this involves the same dispatcher who was punished before. That earlier discipline came after Patricia Sifford sent an ambulance to the...

By Jeff Poole Orange County officials have a solid track record of repurposing old buildings for county office space. The county’s primary administration office—the Gordon Building on Main Street—once was the Leggett department store. The nearby building services...

Concerns over a new license plate camera program being instituted by city police – as well as long-simmering tensions between members of the City Council and the administration over communication issues – led to some pointed, and heated, exchanges in Council Chambers...

MIDLAND, Mich. (WJRT) - One by one, mile by mile a Midland County dispatcher ran every single road in the city of Midland. Matt Frazier used an app to track his progress running all 879 roads in the city. “About three years ago, a friend turned me on to a site called...

WINCHESTER — In an effort alleviate some of the strain on Frederick County’s 911 dispatchers, the county’s Public Safety Committee on Thursday unanimously recommended that $138,079 be used to hire four new positions in the Public Safety Communications Department —...

RICHMOND HEIGHTS, Ohio -- Marla Walker offers her thanks to Richmond Heights safety personnel who helped save the life of her son, Javon, on crutches, during Tuesday's City Council meeting. (Photo Courtesy of Richmond Height Police Chief Thomas Wetzel) Walker and his...

With the impending relocation of the Pulaski County 911 Dispatch Center to the Hal Rogers Fire Training Center property coming closer, county officials are turning their attention to the coroner's office which shares with 911 the current building off the East Ky. 194...

The names of the five finalists for Branch County 911 director become public Friday afternoon when county commissioners are scheduled to begin interviewing at 1:30 p.m. County Administrator Bud Norman said these are the top candidates whittled down from the 29...