There was a time Birmingham dispatcher Terez Willis concluded her most wretched shifts with a highway finale. She worked afternoon shifts then, talking to emotional 911 callers and trying to gather details for fellow first responders until the clock struck midnight....

  ST. LOUIS (KMOV.com) -- If you call 9-1-1 in St. Louis for a car fire, a structure fire, or even a murder, there's a good chance you'll hear: "You've reached the City of St. Louis. All operators are busy at this time." A spokesperson for Mayor Tishaura Jones said...

SEMINOLE COUNTY, Fla. — Seminole County’s Fire Chief sounded an alarm Tuesday over the high volume of medical transports his department has been responding to with a recent increase in COVID-19 cases. Chief Otto Drozd is asking residents to only dial 9-1-1 if they...

ALAMOSA - Next Generation 911 is a new system comprised of Emergency Services Internet Provider (IP) networks that went live July 14th 2021. This allows the public to now text message emergencies to the San Luis Valley E911 Center.   NG911 incorporates Rapid SOS which...

OROVILLE — The Oroville City Council will discuss a pair of items during the regular business portion of Tuesday’s meeting regarding fire protection services in the city. The council will consider a temporary contract with Cal Fire-Butte County for fire dispatch...

JEROME, Idaho — Law enforcement agencies and communication centers are struggling to fill the critical roles of dispatch officers across the Magic Valley. Often referred to as the "first" first responders, the crucial job of a dispatcher is at times forgotten. “There...

KILGORE, Texas (KLTV) - The City of Kilgore is working on upgrading communications infrastructure in the southern part of Gregg County. City of Kilgore emergency management coordinator and Lieutenant with the Kilgore Police Department Terry Linder, says the regional...

NEW YORK – Carbyne, a global leader in public safety technology, has released the results of a three-phase pilot program using its emergency response platform c-Live Universe with the Georgia Department of Transportation, the first step in its partnership with the...

PHOENIX (3TV/CBS 5) – A just-completed internal investigation has found three violations in the moments leading up to the death of Phoenix 911 operator Pamela Cooper earlier this year. The 48-year-old dispatcher had just returned to work in late February after five...

The statewide public safety answering point consolidation plan report Federal Engineering presented the Arkansas 911 Board earlier this summer recommended the city of Hot Springs move its PSAP into Garland County's 911 Communications Center. The recommendation took...

The last time St. Joseph County officials considered carving out a chunk of income tax money to pay for the 911 dispatch center, the plan stalled after backlash from libraries, townships and other public agencies that would lose money. Now, officials are once again...

CRITTENDEN COUNTY, Ark. (WMC) - The Crittenden County communication center was struck by lightning Friday afternoon. Phone lines are down following the lightning strike, causing police, medical, and fire emergency 911 to be re-routed to West Memphis. The Crittenden...

HOLBROOK -- The Holbrook Regional Emergency Communications Center is pleased to announce that Director Stephan Hooke was honored earlier this week by several local and state representatives regarding him being named 2021 International Director of the Year by the...

Waldo County officials plan to invest roughly $3 million in federal stimulus money in upgrades to emergency services infrastructure, disappointing broadband advocates in the region who were hopeful that more would be dedicated to investing in high-speed internet. The...

JANESVILLE, Wis. (WMTV) - 911 dispatchers are in high demand across the country and in Rock County. Rock County 911 Communications Center is currently hiring for seven 911 Telecommunicators. Kathy Sukus, the 911 Communications Director, says always tough to hire...