COBB COUNTY, Ga. — The Cobb County Department of Emergency Communications is prioritizing mental health for 911 operators. “We were able to create this space and pick out pieces that we knew would mean a lot to our team,” Desmond Harris, Communication Relations...

A “defect” in an operating system and not a cyberattack was the cause of the widespread 9-1-1 outage that impacted Bucks County and the entire state earlier this month. The intermittent disruptions within Pennsylvania’s Next-Generation 9-1-1 (NG911) system were traced...

RICHMOND, Va. (WWBT) - In front of the Public Safety Standing Committee, Stephen Willoughby, the Director of Emergency Communications, Preparedness, and Response, promised his department is improving. At the top of Willoughby’s list of improvements is a new opt-in...

CHICOPEE — Elected officials, first responders and more gathered on July 14 for the ribbon cutting ceremony of a new regional emergency communications center at the old Salter College site at 645 Shawninigan Dr. The new center is set up to enhance and revolutionize...

Representative Kat Cammack (R-FL) is launching the new NextGen 911 Caucus in the House of Representatives, which aims to enhance first responders' ability to respond to calls. As her press release explained, public safety telecommunicators (PSTs) operate in over 6,000...

Emergency response agencies from across North America gathered in Seattle this week for Spectrum Cyclone, a groundbreaking communications training exercise designed to bolster preparedness ahead of the 2026 FIFA World Cup and confront emerging threats in the digital...

Next Generation 911 infrastructure will allow residents to send pictures and video to dispatch. The new technology also provides more precise location data. BOISE, Idaho — The Gem State is moving forward with a major modernization of its emergency response system...

NAPLES, Fla. — When an emergency happens in Collier County, Florida, the 911 calls go to one of the most high-tech communications centers in the U.S., where callers can send text and video from the scene to dispatchers. Moving to what's known as an NG911 — or Next...

Karen Clinton says she was was shocked to be hearing from the police department -- and then even more shocked by what she heard, immediately reporting the call, which was recorded, to city hall. A woman in Twinsburg, Ohio was involved in a shocking police call -- but...

COLUMBUS — Ohio Gov. Mike DeWine announced the next step toward expanding lifesaving Next Generation 911 across the state, with Belmont and Jefferson counties among those being added to the initiative. READ FULL ARTICLE

Auburn fire and communications personnel were recognized on Friday for their actions in rescuing a woman with paraplegia from her burning home, and dispatchers said Auburn Public Safety's Text-to-911 program played a critical role. A dozen personnel with the Auburn...

Despite widespread concerns from the leaders of county Public Safety Answering Points (PSAPs) across the state, Gov. Kim Reynolds has signed a budget bill — Senate File 659 — without a line item veto of a provision that authorizes the state to “request reimbursement...

A Potter County Sheriff’s Office employee will deploy later this week to support emergency dispatch operations in Kerrville, as part of a coordinated response to widespread flooding in Central Texas. READ FULL ARTICLE

 After more than 56 years, the Germantown Police Department's dispatch center has transferred its emergency call operations to the Washington County Sheriff's Department. "Today for the first time in over 56 years the microphones in the communications center of the...

AT&T announces that AT&T ESInet—the carrier’s i3-compliant Emergency Services IP Network (ESInet) that is designed to help enable next-generation 911 (NG911)—will support photo and video messaging natively within 911 systems, as well as the delivery of...

An outage snarled some communications between Baltimore police and fire officials last week, briefly causing disarray as officers repeatedly called for medics to help a man who later died in custody.

A judge in Philadelphia has ordered that striking AFSCME District Council 33 members who work in the 911 call center must return to work, according to newly released court documents.

“Time saves lives,” Milam said. “It is universally understood amongst emergency services in Sebastian County that 911 consolidation will be a benefit to them." FORT SMITH, Ark. — In an effort to cut down emergency response times and improve coordination among first...

Emergency calls to 911 in Fort Worth a year ago were answered and serviced in ways very different from such calls made today — differences that, ideally, the caller doesn’t notice.

Chesterton’s Town Council and Chesterton Police Chief Tim Richardson are calling for the immediate resignation of Porter County E-911 Director Debbie Gunn, accusing her of false statements regarding the performance of the Chesterton/Porter joint dispatch center during...