This includes the Public Safety Answering Point, or 9-1-1 dispatch office, as well as all of the radio systems and equipment operated by emergency responders. This area is supervised by the 9-1-1 Director, who is appointed by the County Mayor. The current radio system...

Emergency crews were delayed responding to a large apartment fire last month in Far Northeast Dallas because of a high call volume and the 911 dispatcher mislabeling the call, according to a city memo. Why it matters: Dallas has struggled to fix its 911 call center...

The Dearborn Heights city council approved awarding the dispatch center design bid to Partners in Architecture PLC of Mount Pleasant on April 26, as recommended by City Engineer Ali Dib. With the city council previously declining to join the Dearborn Consolidated...

Mahalo for supporting Honolulu Star-Advertiser. Enjoy this free story! More than two months after the city removed first responder radio traffic from public radio waves, the city administration is still deciding whether to restore access to communications that...

In a move that the union representing 911 dispatchers called “disastrous” for public safety, Allegheny County is set to consolidate emergency communications for nearly a dozen Mon Valley police departments onto one radio channel.  “The safety of all first...

NICEVILLE — The Okaloosa County Emergency Operations Center has taken on a new name in honor of the former sheriff who’s tenure contributed to the advancement of public safety in the county and throughout the state. Larry Gilbert was elected sheriff of Okaloosa County...

DURHAM, N.C. (WNCN) – 911 call pick-up times at the Durham Emergency Communications Center have improved in the last eight months despite half of the center’s 911 operator positions remaining vacant. CBS 17 broke the story more than a year ago about a shortage of 911...

Lumen Technologies will help the state of New Jersey move to a next-generation 911 platform under a seven-year contract to improve the delivery of emergency calls for the state’s 8.9 million residents. The company said Thursday the Lumen NG911...

JACKSONVILLE, Fla. — Imagine an emergency call to help, but no one picks up on the other end. That was one family’s reality Thursday morning after a medical concern turned into a struggle to get through to dispatch. Brittany Franswick said her brother’s pregnant...

Whether it’s an accident, a crime, or some other emergency, Santa Clarita Valley residents can always count on there being a voice on the other end of the phone when they call 911. KHTS went behind the scenes with the 911 SCV Sheriff’s Station Dispatch Center to meet...

Telecom companies associated with the roll-out of next-generation 9-1-1 (NG9-1-1) services are asking the commission not to use money dedicated to other telecommunications services as a funding source, according to reporting from Cartt.ca. The Canadian...

BarCo residents’ calls would be dispatched through Cassville center Discussions are in the preliminary stage for the City of Monett to transfer emergency communications for its Barry County residents over to Barry County’s 911 Center in Cassville. Monett City...

After the storms Marshalltown and Marshall County have endured over the last few years, it’s more important than ever that the tornado sirens are fully functional and able to reach as many residents as possible. Over the last several months, Marshall County Emergency...

BOYLSTON – In addition to the town budget, several spending articles could lead to discussion on May 2, with the Annual Town Meeting starting at 7 p.m. in the Tahanto Regional High School auditorium. Although it is listed last on the warrant, the town budget is the...

Portland Mayor Ted Wheeler will propose funding in the annual budget adjustment next week to beef up staffing for the city’s 311 line, in an effort to divert a portion of non-emergency calls away from 911 dispatchers at the Bureau of Emergency Communications, who...

There's a new program in Volusia County to properly handle 911 calls from people having a mental health crisis. Sheriff Mike Chitwood points to an increase in mental health reports and says too often, they end tragically.The sheriff says about half of the 60,000 calls...

SAN ANTONIO — Every week night while most of the city sleeps, Martin Olivares is on the streets. The photographer for Metro Video News shoots video of most major overnight crime and crash scenes in the San Antonio area. But Olivares said lately he has been spinning...

The new budget Gov. J.B. Pritzker signed sweeps $5 million out of the statewide 9-1-1 fund to start up a new number for mental health emergencies. The Illinois Association of Chiefs of Police (ILACP) say the sweep was done without the knowledge of law enforcement...

BLOOMINGTON – Indiana State Police Superintendent Douglas G. Carter recently announced the promotion of Region III Dispatcher Tracy L. Young to Dispatch Supervisor to serve at the Bloomington Regional Dispatch Center. She was chosen after a competitive promotion...