Comm Center News

Emergency dispatchers struggle with staffing shortages (VA)

Emergency dispatchers are honored this week as part of a national appreciation week. However, some in Hampton Roads are tasked with doing more with less. CHESAPEAKE, Va. — In moments of emergency and crisis, they are the first line of help. The country’s emergency...

911 Dispatchers Honored In Yankton (SD)

This week is National Public Safety Telecommunications Week. The event is observed every second week in April and is meant to recognize telecommunicators who help save millions of lives every day. The City of Yankton is recognizing the week as well. Yankton Mayor...

County dispatchers recognized (CO)

Rio Blanco County’s full time dispatchers are Jordan Long, Brittany Mancini, Bobbie Schmidt, J’Leah Richardson, Jessica Stout and Rhawnie McGruder. | COURTESY PHOTO RBC I National Public Safety Telecommunicators Week is sponsored by the Association of Public-Safety...

Cochise County to receive $2.2 Million to fund countywide fire station alerting system (AZ)

Sierra Vista, Ariz. (KOLD News 13) – On Tuesday the Cochise County Board of Supervisors approved the use of $2,240,000 in American Rescue Plan Act (ARPA) funds to provide county residents with quicker 911 response times through dispatch technology improvements.It’s called the Fire Station Alerting System project. It was proposed by Sierra Vista Fire and Medical Services and Fry Fire District.It will include software installation and technology upgrades for all fire stations and special districts within Cochise County to increase the overall effectiveness and efficiency of dispatch centers.“It benefits the citizens in Chochise County because they’ll get the resources that they need to their emergency that much faster,” Joshua Meeker with Sierra Vista Fire said of the new project.The upgraded system is expected to improve 911 response times by 30 to 90 seconds during emergencies. With the current system, dispatchers have to place callers on hold, in order to get them the resources that they need as quickly as possible.“When someone puts you on hold and you’re in the middle of a crisis or emergency situation obviously that has to be terrifying,” C-com dispatcher Susan Papatrefon said of the soon-to-be upgrade.She added that once installed, it will do wonders for the community. “That inner operability between all of the agencies in the county is just going to put us leaps and bounds across so many other places around the country,” she said.Blueprints have already been drawn up to install the system in 34 stations throughout the county. It’s expected that the project will be in operation in an estimated six to eight months.Copyright 2022 KOLD News 13. All rights reserved.

KCEAA presents new public safety communications tower (WV)

KCEAA Executive Director Monica Mason speaks during a ceremony Thursday. CHARLESTON, W.Va. — The Kanawha County Emergency Ambulance Authority (KCEAA) presented its new Public Safety Communications Tower on Thursday as part of National Public Safety Telecommunications...

911 dispatchers are key link in public safety (FL)

Before she became a dispatcher for Charlotte County, Kimberly Heffley worked in the Collier County court system. “I went from one end of the justice system to the other,” Heffley said. Local law enforcement in Charlotte, DeSoto and Sarasota counties have taken time to...

Idaho dispatchers on the call in times of trouble

"We're here to answer the calls when you're having your worst day," said Jazmine Eguia, a Nampa Police dispatcher. NAMPA, Idaho — For 24 hours a day, seven days a week, 911 dispatchers are on the job answering calls for help in emergencies. "We're here to answer the...

Kern County law enforcement honor 911 dispatchers (CA)

BAKERSFIELD, Calif. (KERO) — Law enforcement agencies here in Kern County are honoring its 911 dispatchers through National Public Safety Telecommunicators Week. The Kern County Sheriff’s Office Dispatch Center operates 24/7 out of this room, answering more than...

Upcoming Webinar

4.9 GHz Band: Review of the FCC Order

On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.

This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.


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