Comm Center News
Broward mayor honors two 911 dispatchers for their service (FL)
(WSVN) – On Tuesday afternoon, Broward County Mayor Michael Udine honored two 911 dispatchers for his or her service. “It’s a rewarding job, I’ve been doing it for 35 years, and I don’t remorse a day I joined,” mentioned Cheri Fodera. Fodera was on obligation Feb. 2,...
Resuscitation science and technology leaders introduce new, groundbreaking T-CPR training and education
DALLAS, April 26, 2022 (GLOBE NEWSWIRE) -- A new suite of telecommunicator CPR (T-CPR) training and education programs designed for the first first responders in a sudden cardiac arrest emergency is now available from RQI Partners, the partnership between the American...
Dispatcher Christina Lee recognized for response to plane crash (TN)
Christina Lee has been named “Telecommunicator of the Year 2021” for the Rutherford County Sheriff’s Office for her actions when a plane crashed into Percy Priest Lake, killing seven people. According to a news release from the sheriff’s office, Lee calmly radioed...
Editorial: City councilor isn’t the one who has to answer for 911 calls (NM)
The question isn’t whether City Councilor Louie Sanchez calls 911 too much. It’s whether police are responding in time to prevent serious crimes and save lives. But you wouldn’t know that based on the recent dismissive tone of the Albuquerque Police Department....
Calhoun County Dispatch Authority awards 2022 Employee of the Year (MI)
MARSHALL, Mich. — The Calhoun County Consolidated Dispatch Authority (CCCDA) has named its employee of the year. For 2022, the award has been given to Kate Cole. Cole began her career as an emergency telecommunicator in 2016. Her interest in the field began during a...
FL County’s 9-1-1 Operations in Crisis
It was supposed to be a day full of hope for what the New Year would bring, but it began with a cry for help so guttural it carried throughout the Deerfield Beach house. Keishawn Johnson Jr., not even 3 months old, was turning blue. His mother, full of...
‘Public safety issue’: 40% of non-emergency calls in Vancouver going unanswered (Canada)
Four out of 10 times, when someone tries to call in a non-emergency to the Vancouver Police Department, they are choosing to abandon their call. It’s very likely not that they don’t wish to report the crime, tip or suspicious activity, but that they are having to wait...
‘The first, first responders’: Chesterfield County hiring 911 dispatchers (VA)
CHESTERFIELD COUNTY, Va. (WRIC) — Chesterfield County is hiring 911 dispatchers to join its Emergency Communications Center (ECC). The center serves as the primary answering point for emergency and non-emergency requests within the county. According to the county, the...
ODC Central Dispatch utilizes translation services to provide speedy response for residents not fluent in English (KY)
Owensboro-Daviess County Central Dispatch is tasked each day with helping members of the community through life-altering situations. To help ensure every resident can receive help equally, the dispatch center spends roughly $200 a month on translator services for...
Punxsutawney Future First Responders Club visits Jefferson Co. 911 Center (PA)
PUNXSUTAWNEY — The Punxsutawney Future First Responders Club visited the Jefferson County 911 Center last week to see what a typical day as a 911 operator is like. FFRC Club Advisor and School Resource Officer Ryan Miller said the 911 dispatchers are the “unseen and...
Behind the scenes: Oro Valley Police Department recognizing hard work of 911 dispatchers (AZ)
ORO VALLEY, Ariz. (KGUN) — When you dial 9-1-1, Makenna Ritzel is one of the many dispatchers ready to help. "Some days we get really busy and there are a lot of calls we have to take," said Ritzel. At just 18-years-old, Ritzel is getting a head start on a career she...
Benton County to lose one PSAP (AR)
City Administrator Phillip Patterson announced during Tuesday's city board meeting that the Arkansas 911 Board has chosen to cut funding to one of Benton County's Public Safety Answering Points (PSAP). The 911 Board voted to only fund three PSAPs, also known as 911...
‘If it gets worse, it’s going to be dangerous’: Vacancies grow at Raleigh 911 call center (TN)
How many full-time dispatchers can be funded and how to provide a raise for them were primary topics of discussion Wednesday at a meeting of the Greeneville-Greene County 911 board of directors. 911 Director Jerry Bird submitted two tentative budgets, one providing...
Norristown council approves Municipal Hall communications system contract (PA)
NORRISTOWN — Members of the Norristown Municipal Council authorized a nearly $70,000 contract earlier this week to revamp its public safety communications system as renovations continue on Municipal Hall. The roughly $69,786 agreement with Intenna Systems, Inc, of...
‘If it gets worse, it’s going to be dangerous’: Vacancies grow at Raleigh 911 call center (NC)
RALEIGH, N.C. (WTVD) -- Raleigh public safety personnel continue to voice their concerns about safety in the City of Oaks as staff vacancies and low wages plague multiple departments. The ABC11 I-Team spoke exclusively to a current 911 operator who has worked at the...
Kings Island 911 calls: New technology limits false calls (OH)
LEBANON, Ohio — Warren County's emergency dispatch center has some new technology to help weed out accidental 911 calls. The county said dozens of accidental calls from Kings Island became a problem as they have taken up time needed to handle real emergencies.
Scarborough Honors National Telecommunications Week (ME)
Each year, the second full week of April is dedicated to the men and women who serve as public safety telecommunicators during National Public Safety Telecommunicators Week (NPSTW). During the week of April 10-16, we honor the oft-forgotten heroes of public safety,...
Headset heroes are the first, first responders of Santa Rosa County (FL)
Public safety is one of the top priorities in Santa Rosa County and it’s easy to say that we have some of the best first responders in the state of Florida. But sometimes we forget about our first, first responders – 911 dispatchers. And what better time to talk about...
Answering the call (OH)
Emergency/911 dispatchers serve as the first line of communication between those needing help and those who help them. To those in need they are a faceless, calming voice on the other end of the phone. To the first responders they dispatch, they are the source of...
Hamilton County Communications Executive Director resigns (IN)
Jeff Schemmer leaves county for job with State of Indiana Jeff Schemmer, Executive Director of Communications for Hamilton County, has resigned. He has accepted a job as Executive Director at the Indiana Statewide 9-1-1 Board, a quasi-state government agency. “It has...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
REGISTER
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