NEW ORLEANS — Earlier this week a woman posted to the social media app, Nextdoor. She says her husband was having a heart attack and after calling 911 multiple times and ambulance never arrived. She says she and her son drove her husband to the hospital.  

A bill adding criminal penalties for harassing 911 dispatchers or abusing the 911 system in Alaska is advancing closer to a vote in the state Senate after the Legislature failed to pass it last year.

Hospitals and clinics across the nation are buckling under the weight of a staffing shortage, exacerbated by the COVID-19 pandemic. Emergency services and ambulatory care providers are also struggling to answer an increasing amount of 911 calls. That was apparent when...

OGDEN — A new program that streams 911 calls to deputies in their patrol vehicles may have helped save two lives already in its first three weeks of operation, the Weber County Sheriff’s Office says.

The Maui County Council adopted a resolution Friday to urge the county administration to recognize emergency dispatchers as first responders.

Beginning Feb. 8, the Edmonds Police Department will launch a new program to update 911 callers and crime victims about their incidents. The process involves sending fully automated yet customized texts or emails with the latest information about the case. They will...

MANCHESTER — It’s been several months, but Manchester-by-the-Sea Police continue to transition to a new system of handling emergency calls.

Kathy Knudsen has returned to Concordia in a job she loves, and brought almost 24 years of experience with her. Knudsen, the new dispatch supervisor at the Concordia Police Department, began her career in Concordia in 1999. After five years she went to work with the...

A coalition of public-safety associations today reiterated its support for federal legislation that would provide the funding needed to pay for 911 centers to migrate from legacy technologies to an IP-based next-generation 911 (NG911) platform that is designed to...

If federal funding for technology infrastructure to support the transition from E911 to NG 911 isn't restored quickly, the underlying technology is on life support. READ FULL ARTICLE

PRINCE FREDERICK, Md. – The Calvert County Board of County Commissioners (BOCC) celebrated the retirement of Jacqueline “Jackie” Vaughan, director of Public Safety. Jackie retired after dedicating 42 years of faithful and loyal service to the citizens of Calvert...

MORGANTON, N.C. — Emergency dispatchers in Burke County have a new furry friend in the office with a special job. Ellie Maye, a 12-week-old golden doodle, will be trained as a therapy dog for 911 dispatchers and work in the county’s emergency communications center in...

The new El Cajon Community Care pilot program will give callers who do not appear to be in danger the option of talking with a nurse, who can still help schedule doctor’s appointments and arrange rides to clinics. “We’re looking at a holistic approach,” Bent Koch,...

CRYSTAL LAKE, IL - Southeast Emergency Communications has once again been recognized by The International Academies of Emergency Dispatch as an Accredited Center of Excellence for emergency medical dispatching. SEECOM is the 225th Medical Ace in the world.

LONGMONT — Stonepeak Partners LP, a New York investment firm that specializes in infrastructure assets, has purchased a business unit from Longmont-based Intrado Inc., a company that makes advanced emergency communications systems for public safety agencies, in a deal...

BEVERLY HILLS, Calif., Jan. 31, 2023 -- Next Generation Advanced (NGA), a global leader in NG911 digital emergency communications services and source for complete, adaptable, and reliable solutions announced today that they were awarded the $37M contract to provide...

PITTSBURG, Kan. — The Pittsburg Police Department recently joined other Kansas agencies in an effort to improve public safety with access to next-generation 911 services. This partnership allows improved location services that include more accurate longitude/latitude,...