Comm Center News

Groveland Emergency Dispatch Switches to Regional 911 Hub – WHAV (MA)

Groveland says residents will be better served beginning Tuesday as all emergency dispatch services transition to the North Shore Regional 911 Center.
The call center is described as an established, state-of-the-art public safety communications hub, operated by the State 911 Department. Officials say Groveland will benefit from improved call response capacity, advanced technology and a dedicated team trained to handle emergency communications for multiple communities across the region.

LCECC launches non-emergency AI call bot | Free | (KS)

  The Lyon County Emergency Communications Center has officially begun piloting its new AI call bot, named “Betty”, starting Monday, Dec. 1. The AI bot will begin answering ten types of select low-risk non-emergency call types, such as simple information requests...

Cal OES releases plan to complete delayed ‘Next Gen 911’ system overhaul, address past missteps (CA)

Following years of delays and technical issues plaguing the state’s overhaul of its aging 9-1-1 system, officials with the California Governor’s Office of Emergency Services (Cal OES) outlined a plan Wednesday to get the beleaguered project back on track, anticipating statewide deployment of the new Next Generation 911 system by 2030.

The report follows a year-long pause in the state’s Next Gen 911 rollout, during which state officials and a paid consultant investigated the scope of the problems with the new 911 system and how they might be overcome. 

Haywood dispatcher thinks fast to save a life (NC)

Dispatchers are an often overlooked part of a county’s overall emergency response, but their role is as vital as any other. 
This was made clear all across the region during Hurricane Helene, as thousands of 911 calls poured in from people in their most desperate hour. More recently, on Sept. 28, Haywood County Emergency Communicator Kaylin Greene again proved the point by thinking fast with a life on the line to get responders where they needed to go. 

Joint City & County meeting advances shared goal of strengthening 9-1-1 services across … (NC)

 In a joint governmental meeting focused on public safety and collaboration, the Cumberland County Board of Commissioners and the Fayetteville City Council met on Thursday, Nov. 13, to discuss a comprehensive framework for consolidated 9-1-1 communications services. Both governing bodies reaffirmed their shared commitment to improving emergency response for all residents of Cumberland County.

Upcoming Webinar

4.9 GHz Band: Review of the FCC Order

On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.

This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.


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