Dispatchers are an often overlooked part of a county’s overall emergency response, but their role is as vital as any other. 
This was made clear all across the region during Hurricane Helene, as thousands of 911 calls poured in from people in their most desperate hour. More recently, on Sept. 28, Haywood County Emergency Communicator Kaylin Greene again proved the point by thinking fast with a life on the line to get responders where they needed to go. 

 In a joint governmental meeting focused on public safety and collaboration, the Cumberland County Board of Commissioners and the Fayetteville City Council met on Thursday, Nov. 13, to discuss a comprehensive framework for consolidated 9-1-1 communications services. Both governing bodies reaffirmed their shared commitment to improving emergency response for all residents of Cumberland County.

Pennsylvania House Democratic Caucus    November 17, 2025 | 2:55 PM

HARRISBURG, Nov. 17 – In a step to increase school safety for students and teachers, the PA House Communications & Technology Committee held a public hearing Monday on legislation (H.B. 634) introduced by state Rep. Johanny Cepeda-Freytiz, D-Berks, that would require schools to consider implementing silent panic alarm buttons in classrooms during the annual review of their safety and security practices.

AT&T has completed one of the fastest large-scale spectrum deployments in U.S. wireless history by integrating mid-band 3.45 GHz licenses acquired from DISH’s parent EchoStar across nearly 23,000 cell sites in a matter of weeks. AT&T announced today that the new spectrum is now active in more than 5,300 cities and towns spanning 48 states, adding significant capacity and performance to the carrier’s existing 5G network.

Lake Consolidated Emergency Communications is officially operational at the Regional Operations and Communications Facility in Libertyville, after the successful completion of a two-week consolidation of 911 and public safety communications services for 30 police and...

DeKalb County has officially joined the Tennessee Advanced Communications Network (TACN), enhancing its emergency services through improved communication systems. In a recent ribbon-cutting event held at the DeKalb Community Complex, representatives from the county's...

HONOLULU (KHON2) — Honolulu police are rolling out big new bonuses — up to $2,000 per month for some — to keep 911 operators on the job in the hopes of solving a growing staffing issue. House Rep. Darius Kila recently paid a visit to the Joint Traffic Management...

SCOTT COUNTY, Mo. (KFVS) - Just over a week after Sikeston’s Communications Center officially took over all 911 dispatching for southern Scott County, officials say the transition has gone smoothly, and emergency response times are already improving. The merger...

DUBUQUE, Iowa (KCRG) - Dubuque celebrated the opening of its new 911 Emergency Communications Center with a ribbon cutting ceremony Thursday, marking the completion of a project the county has discussed for more than a decade. The facility at 7880 Chavenelle Drive...

NASHVILLE, Tenn. (WTVF) — Nashville Mayor Freddie O'Connell is now calling for an independent review at Metro's 911 Emergency Communications Center. NewsChannel 5 Investigates has been following complaints from former employees at the emergency call center. Most...

ATLANTA (WJBF) – Georgia is moving to modernize its 911 call center system to make it easier for people to get help during emergencies. State lawmakers passed two key measures last session, including House Bill 423, which requires all new 911 systems to meet Next...

VERNON COUNTY, Wis. – The Vernon County Sheriff’s Office notified Vernon County residents on Tuesday that the Sheriff’s Office 911 Communications Center has begun a two day transition to Next Generation 911. The transition to a new system is the culmination of a...

Columbia County Sheriff Leroy Martin said if changes aren’t made to increase the eight dispatcher’s salaries for the county, the situation could become a crisis. Martin spoke to the Columbia County Quorum Court Budget Committee recently, saying that increasing...

On Monday, Nov. 3, the Commission approved an agreement with the Communications Workers of America (CWA) to provide dispatchers a temporary retention payment as an incentive for experienced personnel to stay until the pay increase begins, while they continue to...

The Senate Corporations, Elections & Political Subdivisions Committee voted to advance Senate File 57, a measure to adjust 9-1-1 reporting and add the Public Safety Communications Commission (PSCC) as a recipient of outage and funding reports. The bill directs a...

Medford Fire Chief Eric Thompson said the agreement with PSTC resolved difficult communications challenges facing the city’s public-safety LMR network, the water commission’s radio system, and coverage gaps realized by subscribers of FirstNet, which is built and...

The dispatchers will get from $500 to $2,000 extra per month depending on their job. Some say that’s welcome but more needs to be done to address concerns about working conditions.

REHOBOTH BEACH, Del. – The Rehoboth Beach Police Department has introduced a new online tool designed to strengthen communication with people who live in and visit the city.

For more than a decade, Lake County, Ill., has been planning and coordinating its new Regional Operations and Communications (ROC) facility. When the 37,000-sf building, designed by Wold Architects and Engineers, was finally completed last June, it laid claim to being the nation’s first net-zero regional 9-1-1 center.

HENNEPIN COUNTY, Minn.—The Hennepin County Sheriff’s Office (HCSO) has announced that it has launched ASAP (Automated Secure Alarm Protocol) Service, a digital alarm service that automates the exchange of alarm information between alarm monitoring companies and emergency communications centers (ECCs).

The service marks a significant milestone in HCSO’s ongoing efforts to enhance public safety operations and support its emergency communications staff.