Across Canada, the public safety 9-1-1 community is facing a critical, pivotal moment in its history. The existing 9-1-1 system was designed in an era of landline telephones and assumes the calls are coming from fixed, known addresses. Today, most emergency calls...

The 9-1-1 professionals who answer these calls are hard-working, dedicated public servants. They are super-multi-taskers who ensure the rapid, safe arrival of field responders, and so much more. On any given day, they may be called upon to provide medical instructions...

A new law is going to make it easier for people to get emergency help. Kari’s Law Will require direct 9-1-1 dialing without the need to dial extra digits. Kari’s law will make sure that people don’t have to dial a number to dial out when they are calling 9-1-1 in an...

A Lorain County dispatcher found himself on the other end of a 911 call Monday after his wife delivered a baby on their bathroom floor. Sarah Davis suddenly went into labor at their house and quickly realized that there wouldn’t be enough time to get to the hospital,...

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The FCC adopted rules to help ensure that people who call 9-1-1 from multi-line telephone systems (MLTS) — which commonly serve hotels, office buildings, and campuses — can reach 9-1-1 and be quickly located by first responders. The new rules will also improve emergency response for people who call 9-1-1 from other calling platforms.

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Google Implements New 9-1-1 Feature on Android Devices

Google is implementing a new 9-1-1 feature in the Phone app on Pixel and select Android devices.
Tapping on the “medical,” “fire” or “police” buttons during an emergency call will convey the type of emergency to the operator through an automated voice service. That service works on device, which means the information stays between the caller and emergency services, and the service functions whether or not there is a data connection. After a user activates the service, the caller can speak directly to the operator as well.
Google said its users’ location, which comes from a phone’s GPS, is often already shared with the operator when they make 9-1-1 calls. The new feature provides similar location information through the automated voice service, along with the caller’s plus code, which is another reliable way to help emergency services accurately locate calls.
“Like the rest of the content shared with the operator using this feature, your location stays between them and emergency services,” Google said.
This feature will become available in the U.S. during coming months, starting with Pixel phones.
Google said it has collected feedback from public-safety organizations, including the National Emergency Number Association (NENA), to make this feature as helpful as possible.
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Courtesy: Ogle County Sheriff's Office (Facebook) OGLE COUNTY, Ill. (WIFR) -- A long-time dispatcher is retiring after 23 years with the Ogle County Sheriff's Office. Lisa Bloom received a memorial plaque to celebrate her retirement. The Ogle County Sheriff's...

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According to a release, once the initial text message is sent, the sender will receive an automated response asking for the address or location of the emergency. Officials say the service should only be used in emergency situations and ask that clear, simple language be used.