Comm Center News
Allen Fiscal Court honors county 9-1-1 operators
SCOTTSVILLE, Ky. (WBKO) - The Allen Fiscal Court unanimously approved a resolution Tuesday honoring Telecommunications of the Scottsville Allen County 9-1-1. In a Facebook post Wednesday morning, the Scottsville Police Department said the telecommunicators were the...
New OH Dispatcher Standards Target Better Treatment
The state has a new requirement to all emergency dispatch centers across Ohio that is designed improve treatment for urgent medical calls. The Ohio Department of Administrative Services gave all dispatch centers a deadline of April 1 to either be emergency...
RCPD dispatcher uses teaching experience to help people in need
MANHATTAN, Kan. (KSNT) – A Manhattan woman who has worked in an inner-city school filled with violence is using that background to help people in need in Riley County. Ceaven Evens has worked as a Riley County dispatcher for two years. She’s one of the first people to...
Ravenna considers more full-time 911 dispatchers with possible addition of Randolph Twp.
In hopes of keeping the city dispatch center schedule sustainable, Ravenna Police Chief Jeffrey Wallis told City Council the department is considering eliminating part-time dispatching positions in favor of adding two new full-time positions. Wallis said that two...
Tactical Dispatch Team: Your Job on the Other Side of the Console
Tuesday, August 13, 2:45 p.m. – 3:45 p.m.Presenters: Jonathan Jones, Athens-Clarke County Police Department; Tyrell Morris, Orleans Parish Communications District
This session offered a unique look into tactical dispatch teams that respond with field units, as well as those that operate out of the center. Attendees were able to take lessons learned from the Athens-Clarke County 9-1-1 as they developed their team as well and those lessons learned when Orleans Parish utilized their team during Madi Gras.
What makes tactical dispatch different than our everyday operations? Tyrell Morris stated that tactical dispatchers operate with a specific task or operation in mind. This task may be water rescues during a flash flooding outbreak, high-risk warrant services, SWAT/SRT operations and other like operations. These teams take the special operation workload off the center’s floor, reducing the call load and tasks of the rest of the communications staff.
In the case of Jonathan Jones and Athens-Clarke County, their team deploys in a mobile command post to the field. There they are able to assist field units on the scene, in real-time through CJIS inquiries, information analysis and on-scene communications.
There can be some pushback from responders, but Jones and Morris recommend having a difficult conversation with those responders and getting them to understand your value and what you can offer during tactical situations.
Some takeaways from this session:
These teams are not for everyone. The emergency communications operators assigned to this program should be able to operate in adverse conditions, unlike the sometimes sterile communications center.
Have a policy in place. This policy should include things like the qualifications required to apply for the position, what the applications and review process are, and what constitutes disqualification and removal from the team.
Responders DO benefit by having a dedicated communications operator working only their incident.
Jones and Morris offer some material to assist centers that look to start their own team. This information can be located at http://tinyurl.com/tacticaldispatch
Covered by Zachary Dykes
New Ohio requirement mandates dispatchers be certified
VANDALIA, Ohio — The state has a new requirement to all emergency dispatch centers across Ohio that is designed to improve treatment for urgent medical calls. The Ohio Department of Administrative Services gave all dispatch centers a deadline of April 1 to either be...
Norfolk and Virginia Beach need to hire 911 dispatchers for call-to-answer times to go down
Officials for the 911 emergency services in both Norfolk and Virginia Beach are telling residents if they make a call for service and the line continues to ring, they’re placed on hold or are greeted by an answering machine, don’t hang up. Not only will the...
Wood County officials mull possible dispatcher changes
Maj. Reginald Patterson, chief of staff services with the State Police, said in an e-mailed statement that the agency was reviewing communications services, but not ready to publicly discuss it. ”The West Virginia State Police is in the process of reviewing four of...
Ky. county emergency communication system is obsolete
DAVIESS COUNTY, Ky. — A recent study into communications problems experienced by Daviess County sheriff's deputies and firefighters found the county's communication system is obsolete in places and is in need of upgrades or replacement. The study gives Daviess Fiscal...
Lincoln County Communications hacked
Lincoln County servers have been infiltrated by ransomware for the second time in less than two weeks. This time, it was servers within Lincoln County Communications that were hacked. Issues were discovered by Lincoln County Information Technology staff around 8:30...
Pocatello police officer, dispatcher being credited with saving heart attack victim life
POCATELLO — A police officer and emergency dispatcher are being credited with saving the life of a man who nearly died early Saturday morning from a massive heart attack. Patrolman Tyler Anderson and dispatcher Diana Rich, both members of the Pocatello Police...
Are Samsung Smartphones a Threat to Axon Body Cams?
At least one law enforcement agency is using the devices as body cameras, and more could follow
By Rich Duprey
Calls for greater police accountability and for protecting officers from false accusations have made body cameras must-have equipment for law enforcement agencies. Because Axon Enterprise(NASDAQ:AAXN) had already saturated the stun gun market with its Taser weapons, it moved into the body cam field as a means of extending growth opportunities, and has now come to dominate it as well.
Yet the announcement that one Colorado sheriff’s department is testing a different kind of body cam system has the potential to completely upend Axon’s dominance.
This article was written by Rich Duprey and appears on fool.com dated August 9, 2019
To read the full article please click on the button below.
READ FULL ARTICLE
US DOT Announce $109 Million in Grants to Modernize 911 Services for States and Tribal Nations
WASHINGTON – Today, the U.S. Department of Commerce and the U.S. Department of Transportation announced more than $109 million in grants to 34 states and two tribal nations as part of the 911 Grant Program, which will help 911 call centers upgrade to Next Generation...
Indiana State Police Needs Dispatcher
ERSAILLES, Ind. – The Indiana State Police (ISP) in Versailles is accepting applications for a regional dispatcher position at the Versailles Post to help staff its Regional Dispatch Center. Successful applicants must be able to receive, record, disseminate, and...
Rescue Clear: Escambia Emergency Dispatcher Retires After 30 Years
A voice that has been on the other end of 911 in Escambia County for 30 years retired Friday afternoon. William “Bill” Jordan has answered and dispatched thousands upon thousands of 911 calls in Escambia County. His three decades of service was to come to an end with...
Connecticut to receive upgrade to 9-1-1 centers
(WTNH) — Connecticut is getting an upgrade to its 9-1-1 call centers. Connecticut is receiving more than $1 million in federal grant funding to install “next generation 9-1-1 capabilities.” The program will create a faster, more resilient emergency system to boost...
911 dispatchers honored
ATLANTA (FOX 5 Atlanta) - Atlanta officials honor a group of 911 dispatchers for how they handled two high-stakes situations. The recognition took place Friday afternoon, at the Georgia World Congress Center. The first group of dispatchers were honored for helping a...
Holbrook Regional Emergency Communications Center receives $3M grant
Director of Communications Stephen Hooke recently announced that the Holbrook Regional Emergency Communications Center received an additional grant from the Executive Office of Public Safety and Security and the State 911 Department for the expansion of its regional...
Former Cassia police dispatcher battling cancer.
Former Cassia County Sheriff dispatcher, Donna Hedley, has recently been diagnosed stage 4 Brain Cancer. Donna has gone through Breast Cancer already and a few weeks ago she was diagnosed with Stage 4 Brain Cancer. Her family has opened a Go Fund Me account and would...
Maryland to receive $1.7 million to modernize its 9-1-1 system
WASHINGTON –Friday, August 9, 2019, the U.S. Department of Commerce and the U.S. Department of Transportation announced more than $109 million in grants to 34 states and two tribal nations as part of the 911 Grant Program, which will help 911 call centers upgrade to...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
REGISTER
Subscribe to Comm Center News
Get the latest News, Articles, and Insights from AllThingsECC.com weekly in our newsletter.
Stay Up to Date With The Latest News & Updates
Share Your Story
Join our community to share your experience and connect and collaborate with colleagues.
Join Our Newsletter
Get the latest News, Articles, and Insights from AllThingsECC.com weekly in our newsletter.
Follow Us
Stay connected with the latestEmergency Communications News, Articles & Information.


