Comm Center News

Allen Fiscal Court honors county 9-1-1 operators

SCOTTSVILLE, Ky. (WBKO) - The Allen Fiscal Court unanimously approved a resolution Tuesday honoring Telecommunications of the Scottsville Allen County 9-1-1. In a Facebook post Wednesday morning, the Scottsville Police Department said the telecommunicators were the...

New OH Dispatcher Standards Target Better Treatment

The state has a new requirement to all emergency dispatch centers across Ohio that is designed improve treatment for urgent medical calls.  The Ohio Department of Administrative Services gave all dispatch centers a deadline of April 1 to either be emergency...

Tactical Dispatch Team: Your Job on the Other Side of the Console

Tuesday, August 13, 2:45 p.m. – 3:45 p.m.Presenters: Jonathan Jones, Athens-Clarke County Police Department; Tyrell Morris, Orleans Parish Communications District
This session offered a unique look into tactical dispatch teams that respond with field units, as well as those that operate out of the center. Attendees were able to take lessons learned from the Athens-Clarke County 9-1-1 as they developed their team as well and those lessons learned when Orleans Parish utilized their team during Madi Gras.
What makes tactical dispatch different than our everyday operations? Tyrell Morris stated that tactical dispatchers operate with a specific task or operation in mind. This task may be water rescues during a flash flooding outbreak, high-risk warrant services, SWAT/SRT operations and other like operations. These teams take the special operation workload off the center’s floor, reducing the call load and tasks of the rest of the communications staff.
In the case of Jonathan Jones and Athens-Clarke County, their team deploys in a mobile command post to the field. There they are able to assist field units on the scene, in real-time through CJIS inquiries, information analysis and on-scene communications.
There can be some pushback from responders, but Jones and Morris recommend having a difficult conversation with those responders and getting them to understand your value and what you can offer during tactical situations.
Some takeaways from this session:
These teams are not for everyone. The emergency communications operators assigned to this program should be able to operate in adverse conditions, unlike the sometimes sterile communications center.
Have a policy in place. This policy should include things like the qualifications required to apply for the position, what the applications and review process are, and what constitutes disqualification and removal from the team.
Responders DO benefit by having a dedicated communications operator working only their incident.
Jones and Morris offer some material to assist centers that look to start their own team. This information can be located at http://tinyurl.com/tacticaldispatch
Covered by Zachary Dykes

New Ohio requirement mandates dispatchers be certified

VANDALIA, Ohio — The state has a new requirement to all emergency dispatch centers across Ohio that is designed to improve treatment for urgent medical calls. The Ohio Department of Administrative Services gave all dispatch centers a deadline of April 1 to either be...

Wood County officials mull possible dispatcher changes

Maj. Reginald Patterson, chief of staff services with the State Police, said in an e-mailed statement that the agency was reviewing communications services, but not ready to publicly discuss it. ”The West Virginia State Police is in the process of reviewing four of...

Ky. county emergency communication system is obsolete

DAVIESS COUNTY, Ky. — A recent study into communications problems experienced by Daviess County sheriff's deputies and firefighters found the county's communication system is obsolete in places and is in need of upgrades or replacement. The study gives Daviess Fiscal...

Lincoln County Communications hacked

Lincoln County servers have been infiltrated by ransomware for the second time in less than two weeks. This time, it was servers within Lincoln County Communications that were hacked. Issues were discovered by Lincoln County Information Technology staff around 8:30...

Are Samsung Smartphones a Threat to Axon Body Cams?

At least one law enforcement agency is using the devices as body cameras, and more could follow
By Rich Duprey
Calls for greater police accountability and for protecting officers from false accusations have made body cameras must-have equipment for law enforcement agencies. Because Axon Enterprise(NASDAQ:AAXN) had already saturated the stun gun market with its Taser weapons, it moved into the body cam field as a means of extending growth opportunities, and has now come to dominate it as well.
Yet the announcement that one Colorado sheriff’s department is testing a different kind of body cam system has the potential to completely upend Axon’s dominance.
This article was written by Rich Duprey and appears on fool.com dated August 9, 2019
To read the full article please click on the button below.
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Indiana State Police Needs Dispatcher

ERSAILLES, Ind. – The Indiana State Police (ISP) in Versailles is accepting applications for a regional dispatcher position at the Versailles Post to help staff its Regional Dispatch Center. Successful applicants must be able to receive, record, disseminate, and...

Connecticut to receive upgrade to 9-1-1 centers

(WTNH) — Connecticut is getting an upgrade to its 9-1-1 call centers. Connecticut is receiving more than $1 million in federal grant funding to install “next generation 9-1-1 capabilities.” The program will create a faster, more resilient emergency system to boost...

911 dispatchers honored

ATLANTA (FOX 5 Atlanta) - Atlanta officials honor a group of 911 dispatchers for how they handled two high-stakes situations. The recognition took place Friday afternoon, at the Georgia World Congress Center. The first group of dispatchers were honored for helping a...

Former Cassia police dispatcher battling cancer.

Former Cassia County Sheriff dispatcher, Donna Hedley, has recently been diagnosed stage 4 Brain Cancer. Donna has gone through Breast Cancer already and a few weeks ago she was diagnosed with Stage 4 Brain Cancer. Her family has opened a Go Fund Me account and would...

Upcoming Webinar

4.9 GHz Band: Review of the FCC Order

On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.

This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.


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