(CNN)A woman in South Florida called 911 after a bullet came through her car's windshield -- but dispatchers didn't send help right away. Police say they mishandled the call while their supervisor was streaming a Netflix movie. Guadalupe Herrera was driving near a gas...

A Marion County 911 operator was recognized at Tuesday morning’s Marion County Commission meeting for helping to save an infant’s life. Fire Chief James Banta told commissioners that in August, Brenna Parson, an emergency telecommunicator, received a call seeking help...

2:20 PM: Thanks to Mike for the photos and word of a tower-replacement project under way by Myrtle Reservoir in Gatewood. Mike says a city rep on scene “told me they’re replacing the current radio tower (used for public safety agencies, police, fire, and also Metro)...

NASHVILLE, Tenn. (WZTV) — The chairman of Metro Council's Public Safety Committee wants to see more evidence presented in the lawsuit against the Emergency Communications Center. A lawsuit filed by the family of Akilah Dasilva, one of the victims of the 2018 Waffle...

The Rock County Communications Center is now receiving accurate device location data for 9-1-1 calls from iPhones with iOS 12+ and Android phones version 4.0+, as well as additional emergency data from apps like Uber, wearables, connected homes, and connected cars,...

KEYSER, W.Va. — Mineral County 911 dispatchers will be recognized as “first responders” after the Mineral County Commission approved a resolution presented by Luke McKenzie, director of the county’s Office of Emergency Services. “When people think of first...

SIOUX FALLS, S.D.- Social media has made it easier to communicate, but Sioux Falls Police want to remind folks that it doesn’t work for everything. When it comes to reporting tips and crimes, the “old fashioned” way works best.  Like many organizations, the...

The phones were ringing much more than usual today at Winnebago County’s 911 dispatch center. About 450 calls came in between 6 a.m. and 2 p.m. That’s more than twice as many as last week Wednesday. There were almost 100 crashes...

A 911 dispatch supervisor in South Florida was watching a movie on Netflix while a caller tried to get help after someone shot her car's windshield. According to the Associated Press, an internal affairs investigation found Julie Vidaud was watching "I Am Mother"...

BROWN COUNTY, Wis. (WBAY) - Brown County emergency dispatchers received more than 500 calls Wednesday morning as drivers crashed and slid off roads during a snowy commute. "It's going to be a two-vehicle accident, head-on. Unknown injuries at this time. Unknown...

The commissioners met with former commissioner and current candidate Irvin Dasher last week regarding the new 9-1-1 plan to have a 9-1-1 call center in the county. Dasher asked what the projected costs for such a facility would be, why the county needs...

MORGAN COUNTY, Ala. (WAFF) - In Morgan County, there’s now more than one way to contact 911. You can call, you can video chat with them and now, you can text. The new feature works like any normal text you would send. You send the message to 911, say you need help and...

TEHACHAPI, Calif. (KBAK/KBFX) — Adventist Health announced at least four Tehachapi-area residents have been hospitalized in the last two weeks after suffering from carbon monoxide poisoning incurred after improperly heating their homes during ongoing Public...

When the message arrived from the Alaskan wilderness, it was simple, brief, and urgent: tipped raft. The two paddlers who sent it had just almost drowned, and their food and gear had disappeared downriver. But they had one thing going for them, a small, handheld...

Frank Canelli resigned on July 19 amid an internal affairs investigation into allegations of making inappropriate comments.

CORAL SPRINGS (CBSMiami) – When a bullet shattered her back red VW window and almost hit her head, Guadalupe Herrera called 911. Trouble was Coral Springs police officers never came to help. After a lengthy investigation into how her emergency call was handled, the...

A 911 dispatcher is often seen as a lifeline for police officers, providing crucial details they need as they respond to emergencies. Among their duties is to making sure officers are safe, checking in on them during stops and sending back-up when needed. They are not...

MANKATO, Minn. (KEYC) - The City of Mankato presented new public safety staff while recognizing current staff and their efforts in protecting the Mankato community. New public safety staff took the oath of office while current staff was recognized for their...

Abby Howard has been working as a communications operator for the Missouri State Highway Patrol Troop H headquarters for the last four years. She never was in a real life-saving situation until August 2, 2019 when she came to the assistance of Jordan Samsone. "I've...

CORAL SPRINGS, Fla. - A Netflix movie led to a Coral Springs dispatch supervisor’s suspension after officers never responded to a shooting call in June, an internal affairs report concluded. Just before 7 p.m. on June 9, Guadalupe Herrera called 911 after someone...