LEWIS, N.Y. — Helping the public by answering the phone is what Michelle Maddox does as a New York State Police communications specialist. “We have to handle incoming calls. Sometimes they are crisis calls,” Maddox said. These men and women keep tense situations calm...

he E-911 ballot measure to improve emergency services communications infrastructure across Grays Harbor County passed with overwhelming support. The countywide measure, which needed a simple majority to pass, has the backing of more than 63 percent of the voters after...

Groton — A dispatcher's handling of a 911 call early Thursday morning helped facilitate the delivery of a healthy baby, police said. Glen Riffe, a dispatcher at the Groton Emergency Communications Center, took the call about 3:33 a.m. from a residence in Navy housing...

RUTHERFORD COUNTY, Tenn. (WZTV) — New technology is being used in Rutherford County to speed up response time and pinpoint locations FOX 17 News has recently reported about the issues that faced dispatch during the mass shooting at an Antioch Waffle House a year ago....

JONESBORO, Ark. (KAIT) -When Mississippi County residents dial 911 Friday they will be speaking to a dispatcher in Jonesboro. Jeff Presley, Jonesboro & Craighead 911 director, said all calls to Mississippi County’s emergency service will be rerouted to the city of...

PHOENIX — With women only making up roughly 14% of the Phoenix Police Department, an expo is being held Saturday that aims to recruit more females to the force. The Phoenix Police Women’s Health and Fitness Expo will highlight the women part of the organization,...

BAGUIO CITY-- The city government here can start building a state-of-the-art command center after Presidential Assistant for Visayas Michael Dino and Senator Christopher "Bong" Go turned over on Thursday a PHP200-million check courtesy of President Rodrigo Duterte....

Murfreesboro, Tenn. - United Communications, Middle Tennessee's leading provider of fiber and fixed wireless internet services, and Middle Tennessee Electric, the state's largest electric cooperative, today announced that they have partnered to deliver a dark fiber...

Hamilton County residents will find out soon if they'll be asked to overturn a quarter-percent sales tax increase approved in October to balance the county budget. Part of the additional money from the sales tax hike would go toward lowering 911 dispatch fees for...

High five for Police Dispatcher Lead Amanda Spees, who recently reached her five year mark! Thanks for your hard work and dedication to the community and to APD... READ MORE

TRAVERSE CITY, MI – Anyone who has lived in Michigan long enough knows that with snow comes bad winter drivers. Yes, despite the fact that snow has fallen on Michigan since the beginning of time, when the wet stuff falls, residents lose their mind and seemingly forget...

WARREN — Hundreds of texts pleading for help in 2007 as a gunman made his way through the Virginia Tech campus were sent to 911, only to disappear into the ether. The tragedy left emergency responders wondering if more lives could have been saved if the messages had...

MOUNT VERNON - In announcing his choice for safety service director, Mayor-elect Matt Starr is bringing back a familiar face to Mount Vernon. Former Knox County 9-1-1 Director Rick Dzik will assume duties of Mount Vernon safety service director in January. He will...

We've got a problem this morning with 9-1-1 service in Thornbury.   The Provincial Emergency Operations Centre says its not working for land lines. It will however still work on your cell phone.  They haven't said what the problem is but they...

JEROME — On a daily basis, 911 dispatchers handle calls that can be surprising or shocking. Angel Hunsaker, a dispatcher with Southern Idaho Regional Communications Center, received a different kind of surprise when she received the Telecommunicator of the Year award...

WARREN — Hundreds of texts pleading for help in 2007 as a gunman made his way through the Virginia Tech campus were sent to 911, only to disappear into the ether. The tragedy left emergency responders wondering if more lives could have been saved if the messages had...

LOCK HAVEN — The Clinton County commissioners approved several personnel items at Thursday’s meeting. They include the resignations of Truancy Outreach Worker Erin Kunes of Children and Youth Services, effective Nov. 22; part-time clerk typist Michelle Bechdel who...

Grays Harbor voters approved a sales tax to upgrade E-911 services on Election Day. [...] E-911 measure With slightly more than one-quarter of the ballots returned and counted, the measure is passing 7,529 votes for and 4,490 votes against. ... READ MORE

COCKE COUNTY, Tenn. (WVLT) -- On November 7, the Cocke County E-911 team took to social media to honor one of their retired dispatchers who passed away in early November. According to their post, Sandy Bradshaw passed away following a battle with an illness....